USAA Insurance Reviews

So much more than insurance!

Overall

Rated 5 out of 5

Many people think of USAA as just an insurance company but they offer so much more. USAA offers reward-based credit cards, banking services, insurance, car financing, and investments! They are truly a one-stop shop for all of your financial/insurance needs. The USAA staff is always highly professional and very dilligent about getting back to their members. We have used USAA for car insurance, banking and home insurance and USAA has been excellent in all cases. They also offer reasonable rates and hassle free services. Since USAA has limited brick and mortar outlets, they have very good online tools. In addition, they provide you monthly reimbursements for ATM withdrawls since you don't have ...

USAA has the best coverage and friendliest staff!!

Overall

Rated 5 out of 5

Customer service

Rated 5 out of 5

Available plans

Rated 5 out of 5

If you are looking for insurance for your car, rental, home....... may I suggest USAA? This coverage is good for anyone who served in the US Military or their dependants. I have had USAA since I was 18 for auto insurance (that is 20 years ago now....... yikes!) and have been 110% satisfied with them from day one. I have never had any problems with filing a claim, policy adjustments, general questions, anything! I think they are so awesome that when it was time to buy my house, I got my mortgage through them as well! And when we refinanced? Again, through USAA. They are so helpful, the staff is very knowledgable and they are always putting your best interest first. The rates are very fair and competitive...... they even give you back money at the end of the year if they don't have many claims to pay out! What other insurance company does that???I strongly urge anyone affiliated with the military to get USAA for all their insurance needs. You'll be so glad you did!

USAA is an awesome bank - with all sorts of wonderful products!

Overall

Rated 5 out of 5

We became members of USAA years ago and I've always been highly impressed.  My favorite feature has to be their banking.  Because we've moved around a lot, it's so convenient to be able to use any ATM, in any city, anywhere in the US and know that we'll be reimbursed for the ATM fees.  They also offer the terrific feature of being able to deposit at home.  Because I work from home and we live in a tiny town, the banking options here are limited.  I have to drive 10+ miles to the nearest bank and even there, there are high fees, minimum balance requirements, and shorter business hours.

With USAA, I can bank from home any time of day.  I can check my balance, mak...

USAA is the best company I've ever dealt with.

Overall

Rated 5 out of 5

USAA has consistently given me the best deal on auto, homeowner's and renter's insurance.  I've had a credit card with them for years, and my interest rate is only 6%.  As for banking, I can deposit checks from home using my scanner.  I have never had a problem with any of my accounts that they were not able to fix right away.  Their web site is clear and easy to use.  I can check all my account balances, see my insurance policies, pay my bills, make investments, get auto loans, and much more all in one place.  They are honest, ethical and very friendly.  USAA is the best for insurance and banking - I won't use anyone else.  They have consistently offe...

Excellent Company

Overall

Rated 5 out of 5

My husband and I switched to USAA several years ago for our house and our vehicles.  We also have Life Insurance with them as well.  We love this company.  They are by far the cheapest in rate yet they provide so much.

Recently, someone in our neighbor's house fired a gun (in the house) and it went through the wall, into my parked car in my driveway.  Thankfully no one was outside at the time, but it shattered the front passenger window and the windshield.  We called USAA to tell them about the event and to find out if it would be under the house or the car insurance.  There first concern was if everyone was okay.  Next they got us a rental vehicle and had our car appraised and fixed right away.  This is only one example of what they do.

You cannot go wrong with this insurance provider.

You won't regret getting USAA insurance, best by far.

Overall

Rated 5 out of 5

After years of my father telling me to get with USAA I finally did it.  I saved sooo much money, both for car insurance and homeowners insurance.  I live in Florida and homeowners insurance here is out of control.  My former homeowners company sent us a letter saying that they were raising our rate to 5x what we were currently paying even though we had never made a claim.  When I called USAA they were able to get me a price that was half the price of what we were originally paying with the other company.  On top of that every person I have ever talked to from USAA were very nice, they never sounded like they were talking from a script, they answered very question I h...

solid and dependable, good value

Overall

Rated 5 out of 5

If you qualify for USAA through the military then you are lucky to be able to use this company. They are dependable and as solid as anything can be.  I feel like I am in the best possible situation with USAA handling my auto insurance.  The rates are supposed to be the most reasonable available because military personnel are highly dependable.  I had GEICO insurance before USAA and they did not pay when I was rear-ended by another car.  Then they dropped my coverage!  They never did pay and I tried for years to settle up.  USAA is an honorable company and I have never been let down or let go.  Our family now has teenage drivers and USAA hasn't dropped us.  I recommend this organization.

Friendly customer service goes a long way!

Overall

Rated 5 out of 5

Today I switched from Traveler's insurance to USAA for both auto and home.  They were able to cut my rates in half!  I was able to join because my mother was in the military and is currently a member.  I spoke with one of the representatives named Eric for the whole process over several days.  He and I were playing phone tag, because I did not have all the needed info during one call, but when we did talk he was very knowledgeable and nice.  He left me his extension and returned my calls when I left a voicemail.  He did not try to blow me off, or hurry me off the phone, and I am a person that had several...several questions.  I was also able to sign up for ...

USAA can't be beat

Overall

Rated 5 out of 5

Customer service

Rated 5 out of 5

Customer service reps are always friendly and helpful and want to see you thru whatever your situation may be. They do not have offices all over, therefore everything is done over the phone or online. They follow up with you regularly.They offer security measures when calling in or using their website for your protection.

Available plans

Rated 5 out of 5

USAA offers many services and products. They offer military home, life and auto insurance, as well as online banking and investment services.

I started using USAA auto insurance when I got married because he was in the military and used them. USAA has the best rates for us, I do compare rates from time to time to be sure we are getting the best rate possible... and every time USAA is cheaper.

25% Premium Increase for USAA Homeowners Insurance

Overall

Rated 3 out of 5

I have used USAA for everything the past 15 years. Home, auto, life, credit cards, etc. Was very happy with their cost and service, but not any more. I just found out through our mortgage company that they've been paying more out of our escrow to homeowners insurance. Why? Because USAA raised their rates for the state of Indiana back in Dec of 2009. Our policy renewed in March of 2010 with a 25% increase in premiums. I have been shopping around for the past couple of days and I'm receiving quotes that are nearly 40% less than USAA!!!

I'm not happy with the increases and will be switching insurance carriers for home and auto in the next day or so. Will probably end up saving $800-$900 per ye...

USAA is the best isurance for your home, vehicles and property.

Overall

Rated 5 out of 5

I have been a USAA customer for over 32 years.  USAA consistently provides me exceptional service and quality insurance products.  You might think that NOT having a local office would be a detraction for an insurance company.  Not so!  I am able to quickly reach and talk to someone knowledgeable, efficient, and service-oriented any time of the day or night, about any insurance topic.  Imagine this!  When I buy a new car, I simply pick up the phone at the dealership, and call in the change, taking the old vehicle off my policy and putting on the new one.  How easy is that!  With USAA, it's a breeze.

But what about claims?  USAA has ...

USAA has been there for me for over 25 years.

Overall

Rated 5 out of 5

USAA automobile insurance was initially for military officers only (but open to all military members and fam now). My dad went to the Naval Academy and served during the Cuban Missile Crisis. He completed his term right before troops were "frozen" for Vietnam.

Since my dad had USAA, all family members could also sign up. I was on my dad's policy when I was a kid, and I continued my service when I "grew up."

My first "accident" as an adult with own policy was an uninsured motorist hitting me head on an totaling my 1968 Mustang (and - no I did not buy it new - I'm not that old). My dad explained that my car that I adored belonged to USAA with a total and them paying it out. Oh no. I wanted ...

In May of 2005, while waiting at a stop-light, I was rear-ended

Overall

Rated 1 out of 5

In May of 2005, while waiting at a stop-light, I was rear-ended by an intoxicated man. Not only was he arrested for drunk driving, but a police officer witnessed the accident.The driver's insurance paid immediately. The ironic part of this is, MY insurance isn't so willing. Let me give a little background to make this clearer.Several years ago, while on my way to work, I was involved in a four-car accident; I was the front car. Through the process of dealings with insurance companies, I learned what was needed/not needed to get the claim settled. After that accident finalized, I increased my PIP (personal injury protection) and UIM (under-insured motorist) to assure that, in the future, ever...

USAA-Best insurance in the world

Overall

Rated 5 out of 5

United Services Auto Association (USAA) is far and way the best insurance company in the world, bar none.I guess that's a bit of hyperbole. But I can't think of any organization I have dealt with that is more entitled to a rave.

I became a member of USAA when I was an officer in the US Air Force in the late 1950s. 50+plus years has given me ample opportunity to test the performance of USAA. They have never let me down.

USAA was founded as an insurance exchange to cover the needs of US military officers. The premise appeared to be that the risk of coverage on military bases, where insurance coverage is otherwise difficult to arrange or unreasonably expensive, could be balanced out by the c...

USAA is no longer the company I recommend to my military friends

Overall

Rated 2 out of 5

I have been a faithful USAA member for 20 years. In that time, my family has had no tickets and one small auto claim ($2,500) back in 1997. Last year we had our first homeowners claim for hail damage and it has been 8 months of runaround trying to have this claim fulfilled. I had to finally write to two directors and threatening to them that I was preparing to report USAA to the National Association of Insurance Commissioners and the Department of Insurance. It has still taken 2 months since that letter and USAA says that the payout should be soon.

I am very close to shutting down all of my USAA accounts and going elsewhere. USAA has been a great company for banking, and our auto insurance rates are still good (they should be!), but I'm scared to think what would happen if I had an auto claim.

My experience with my homeowners claim may ultimately kill my ties with USAA entirely. I used to stand up for USAA and recommend them to everyone I knew who were eligible. Sadly, I no longer can.