I used to have USAA insurance and a USAA credit card when I was in the military. Their customer service was decent, but their insurance prices were very high. I stopped using USAA a year and a half after I got out of the military. Recently, I was in a car accident and the other person was at fault. Her insurance is through USAA, and I have experienced nothing but problems with them. They are not courteous to customers, and they don't do anything in a timely manner. They still have not paid me or Honda, but they've already taken my car and rental car. I constantly call them for updates about the claim since my car was deemed a total loss, but all they do is put me on hold and give me other phone numbers to call. It is their job as an insurance company to call whoever they need to call to settle claims, not the customer's job. Different representatives are always interrupting me when I call, too. The title procurement representative I just spoke with on the phone argued with me about who interrupted who. He was completely unprofessional and had terrible customer service, but that seems to be the USAA employee culture.