Progressive

Progressive Reviews



Overall 4 star rating4.04 of 5 (by 436 users)




Progressive Review Summary

Auto Insurance is a necessary financial service and Progressive Auto Insurance is one of the premier auto insurance providers in the United States. Consumers like the fast auto insurance claim processing, the around the clock service, and the online account access. Progressive Insurance has an aggressive name, but some consumers point out that the quotes for car insurance with Progressive do not always result in the best deal. As one reviewer has stated, Progressive is “Not Always the Cheapest, but Very Comparable”. But customers still like Progressive Auto Insurance and they feel the added service makes the price worthwhile, providing added peace of mind that other Insurance Companies cannot match.
46% of people rated Progressive as 5 stars
46% of people rated Progressive as 5 stars%
46%
32% of people rated Progressive as 4 stars
32% of people rated Progressive as 4 stars%
32%
10% of people rated Progressive as 3 stars
10% of people rated Progressive as 3 stars%
10%
4% of people rated Progressive as 2 stars
4% of people rated Progressive as 2 stars%
4%
8% of people rated Progressive as 1 star
8% of people rated Progressive as 1 star%
8%
83% 83% of people recommend Progressive 17% of people don't recommend Progressive 17%

Progressive Comparison

4 star rating Most Helpful
Favorable Review
NOV
21
2007

When I married, my husband was with Nationwide.  So I joined him.  But when we bought our new house, our premiums were becoming too expensive, so I decided to check with my previous agent.

She offered me Progressive Insurance with a savings of around $1,000 a year!  That cut my premium in half.  And...

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reviewer
safe driver with a good record, comparison shopper

andimarie
Middleport, OH
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1 star rating Most Helpful
Critical Review
MAY
9
2008

i have never used this company for insurance but have had to deal with them over an accident caused by one of their clients...

a young man insured by progressive fell asleep at the wheel, ran off the road, hitting several things in our yard including our boat...

when we contacted progressive they sent...

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A realist, safe driver

seangel
Conway, AR
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Progressive Ratings and Reviews

items/page: 15 | 30 | 50 displaying 1 to 13 of 436 sort by: most helpful | date | rating


10
helpful
votes
on a budget

MAR
6
2008

We have had Progressive Insurance for about 7 years or so.  I have always just paid monthly since coming up with a big chunk is difficult for us.  We were up for renewal once again in February and I received the normal renewal withdrawal amount notice...everything looks the same. 

Since the beginning of the year, I have made it a challenge to myself to see how much money I can save on day to day bills so I filled out an application online for insurance quotes, changed phone services, etc.  I received a few quotes where Progressive was much lower but there were a couple that were lower than...

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3 star rating
reviewer
Austinshae
Grand Rapids, MI



10
helpful
votes
Cheap rates, appreciative of good customer service, practical, budget-conscious, have some random bad car luck, willing to pay for quality, value conscious, a busy person

DEC
19
2007
I purchased a new car within the past year. My, at then, insurance company offered a rate that was very high. I researched with a local agent and then signed me up with Progressive. The rate quoted was lower than what Progressive charged for my first 6 months.

Within that 6 months, my car was involved in a minor accident. As I was close to a body shop I was comfortable using, I pulled into their lot. The agent I spoke with tried to convince me that I should let their body shop do the work. I managed to get them to approve the shop I chose.

According to the commercials, they make it easy for you...
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3 star rating
reviewer
atalanta
Philadelphia, PA



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7
helpful
votes
an moderate investor

DEC
11
2008
Just wanted to vent my frustrations out with Progressive auto insurance. Here's my story...
Guy backs into my car, his trailor hitch hits my car and leaves a well sized dent in my bumber.  He leaves the area, after i told him i need his insurance and driver's license so i called the police.  The police gave me a case# which i presented to my insurance company, Progressive, and it takes them a month to reach a final decision.  They decide to repair it, instead of replacing my bumper, telling me it will be in "like new" condition.  how is that right? a guy hits my car, we both have insurance,...
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1 star rating
reviewer
progressivehater
San Francisco, CA



7
helpful
votes
on a strict budget

MAY
7
2008
 my experience with them, I am not satisfied with the service ...Allstate is the best  in terms of dealing with customers.! , they are supportive to you progressive doesnt care only care only about collecting your premium and will sue you for any reason when they pay a claim even though you are their client and the next thing you know, your premium is already increased or they drop you unlike in other company I've been with, . - They charge more than other company's too .
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1 star rating
angelk2000
Chesapeake, VA



5
helpful
votes
safe driver, appreciative of good service, comparison shopper, on a budget, an animal lover, low-risk investor, researcher, A realist

NOV
20
2007
I have been with Progressive for a long time.  I extensively shop around for my car insurance because mine is usually pricey due to the vehicle I drive.  Progressive has always been very quick and accurate in everything I've had to deal with concerning my vehicle.  I can't believe they just added pet insurance for no additional cost!!! I am proud to have Progressive as my insurance carrier. 
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4 star rating
susanlee07
Richmond, IN



5
helpful
votes
an moderate investor

JUL
2
2008

I would not normally advertise for a company

but I have recently had a really amazing customer service experience

I have a lot to say about my recent experience with my car insurance company, Progressive

I LOVE PROGRESSIVE

After my car wreck last Thursday I was in a lot of pain and very stressed about what would happen to my car, my health, the impact it would have on my daily life, bills, medical costs etc.. etc...

Thank you to Progressive my life is so much more pleasant and less stressful at this point

I called to make a claim the next day with their claims department. I was not on...

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5 star rating
StellaFelino
Gainesville, FL



5
helpful
votes
on a budget, saving a little

MAY
7
2008

All I have to say is that the service that i received from Progressive was just incredible. I had been a long time customer of Nationwide, for over 15 years; never had any major problems. I did have my speeding ticket here and there, but never a major accident or anything like that. After fifteen years of being with them, I thought I was paying a little bit too much for my premium. So I called to see what they could do for me. They told me they couldn't do anything. They gave me a good explanation and I went on my way without thinking about it anymore.
One day I saw a comercial on tv. It was about...

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5 star rating
Rickielx
El Paso, TX



5
helpful
votes
fairly internet savvy, comparison shopper, saving a little

MAY
7
2008

Only my second auto/home insurance company to have to deal with in my lifetime but I have been happy with my service and policies.

Auto insurance - moved to another state and changing the policy was more than easy.  The rep was very nice, very accommodating, and did all the work for me.  I literally just called in, told them I was moving, gave my new address and then got off the phone.

Renter's insurance - cancelled the policy when I moved and kind of expected to get hasseled into transfering or by other means keeping the policy instead.  So I was very happy to be wrong.  Instead I simply called...

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5 star rating
karissa20
Seattle, WA



5
helpful
votes
on a strict budget

FEB
16
2008

I have used other insurance companies such as allstate and I have found that none of them can compare to progressive. progressive makes a claim on their commercials and they actually live up to their word. They don't leave you hanging waiting days for a response.

when my husband had an accident after normal business hours we were able to pull out our card and call the 800 number on the back and speak to a live agent not a computer and actually got a live person out the accident scene. No other companies offer this. We expected a huge spike in our monthly premium but we actually didn 't see one....

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5 star rating
reviewer
candy6979556
Sweetwater, TX



4
helpful
votes
an aggressive saver

MAY
7
2008
Progressive is a very good insurance company for me and my family. They offer me discounts on multiple coverage. Their customer service is very helpful and timely with their responses. Their rates are very cheap comparing to other insurance companies. Luckily, I haven't had to make any claims so I can't review that part yet but overall what I have learned is they care about their customers and their needs and I highly recommend them.
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4 star rating
chaddt72
Somonauk, IL



4
helpful
votes
on a budget, on a strict budget

MAY
7
2008

I have been with Progressive for many years now.  I even moved states with Progressive and found a good office to help me sign up for the proper coverage for my area.

I love the online ability to pay and change options too. 

I also like have the key chain with the number to call for accidents instead of whating until I get home.  (I'm just glad I haven't had to use it.)


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4 star rating
reviewer
ajstout
Jacksonville, FL



4
helpful
votes

NOV
14
2008
Same coverage as most companies without the high price tag. Convience of online account management or you can choose local personal service. This offers the best of both worlds. Great company to do business with.
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5 star rating
SassyMassey
Tallahassee, FL



4
helpful
votes
in debt

MAR
2
2008
Progressive insurance, so far, has been perfect.  When I was looking for new insurance, I tested several of the major auto insurance companies, and Progressive was clearly the cheapest.  Also, the customer service is superior.  When I was still in the information gathering process, I selected the online option to "have someone call you."  I received a call within 30 seconds, and the representative on the phone was informative, patient, and courteous.  There have been other times that I have had to contact customer service, and I have always been able to get ahold of a live person quickly,... review »
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4 star rating
reviewer
joe0121
Sterling Heights, MI



Reviews of Progressive

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