Safe Auto Reviews

Claims routinely denied

Overall

Rated 1 out of 5

Customer service

Rated 1 out of 5

Available plans

Rated 2 out of 5

As a consumer they routinely denie claims based on bogus policies, if you are the owner of the vehicle you have to name every individual that will be driving the car, spouse children etc. if not they deny coverage in an accident, thus making the driver an uninsured driver, the state then takes your license for six months. be very careful in dealing with them. they tend to drag claims out in hopes that the claimant will use their primary insurance rather than wait for SA, they then negotiate with the primary for half the value of the accident damage...then the primary boosts the customers rate. in the the SA customer gets sued because they don't stand behind their policy.

Their TV ad image is false

Overall

Rated 1 out of 5

I am in the midst of changing car insurances. Because I have seen many ads for SafeAuto I attempted to call the 1-800-SAFE-AUTO number on the TV. The number is no longer valid. So I called the 1-800 directory and they told me that this particular company was not listed in their database. This is distressing to me because I am attempting to compare car insurances and these television ads are very misleading. I want a company that can do what they advertise they will do. I also had the option of going online but why would I consider doing that if they do not advertise their correct information. I have to wonder what the company would actually do if you attempted to file a claim. This is a waste of my time and energies to sit and make phone calls that do not exist. Their should be some regulation out there that will investigate insurance companies and fraud for our sake. We have to have car insurance but the company does not have to reciprocate courtesy;.

Reviewer received a sample of this product.

Poor Online Site

Overall

Rated 1 out of 5

I was looking to change car insurance so I decided to call the 1-800-Safe-Auto that is always listed on the TV. It would not go through in my state. So I tried to look it up online. I could not find it online. I attempted to do this more than once and finally agreed that Safe Auto does not deserve my business. As far as the commercial about the overweight, black girl who says "oh crap", I feel this is in bad taste. In fact, I continue to watch this commercial only because I do not understand what this has to do with insurance. I find this insulting to my intelligence and I only watch it because I find it redundandtly stupid on Safe Auto's part to keep it on showing their lack of common sense...

Scam you out of money any chance they get!

Overall

Rated 1 out of 5

They will tell you one price up front, then up the price after 2 months - I even paid 6 months in advance and they did this to me! They also up your price if you don't send in certain waivers signed, but they never send them to you. I even had the letter stating "sign the attached documents" and there was nothing included in the envelope to sign! I cancelled mid policy, and they haven't refunded my money for the months they didn't cover me. They will send you discontinue notices after you just paid for a month of service stating that it's due again! Then they add extra charges $5 here and $3 there for random things they don't disclose. If you call a bigger company for liability only insurance - they can beat their prices! Don't just do a quote online, call a local office and they don't harrass you even if you don't go with them. I changed to State Farm and feel much better about if I'm actually covered, and I'm paying less too.

Safe Auto is the worst insurance company ever.

Overall

Rated 1 out of 5

Safe Auto is horrible.  Horrible staff with horrible attitudes.  I was hit by a person with Safe Auto insurance.  I called them to talk about a mistake on the adjustment.  What I got was a manager telling me in a sarcastic voice that he wishes he had a 'magic wand' so that he could make everthing better, but that he doesn't, so I had to accept what he was telling me - even though the body shop was saying he was wrong too (he refused to speak to the bodyshop). Instead of them easily fixing a small problem I had to get my insurance company involved to make things right.  I hope to never deal with a person who has Safe Auto again. 

unreasonable expectations, poor customer service,hidden fees

Overall

Rated 1 out of 5

Gave me a deduction for owning my home then charged me 75.00 for not getting copy of a title within a week, Never told me I needed to get them a copy.also charged me fee because I didnt get them a letter from previous insurence companie stating I had insurence for 6months prior to purchasing their policy never told me that either, refused to give me reasonable amount of time to get this to them, as if I dont have a full time job and other resposibilities further told me when i got them the proof they they would prorate the bill not reimburse me for the full amount.it. If I had know they were such a hassell I would have stuck with geico which would now have been cheaper. Also they dont prora...

Safe Auto= inaccurate quotes, poor customer service, high price!

Overall

Rated 1 out of 5

Safe Auto provides inacurate quotes and later bills you for way more than promised after you've already paid to start the policy. They have incompetent customer service. I called on 6 different occasions demanding that they cancel the insurance policy, faxed in proof that I had obtained insurance from another company, and they still did not cancel my insurance. Then they had the audacity to send me notices in the mail saying I had failed to pay my bill, and I owed them MORE money...  In short, I paid $142 for 8 days of insurance on a 2000 model car. (I have never been at fault in any accident.)This includes the cancellation fee they charged me but never told me I would incur. I was...

safe auto is cheap

Overall

Rated 5 out of 5

Safe auto is a good insurance place to get with they insurance is low and it is easy to get and you can print right off of the computer your proof of insurance and go on your way and that quick you are insured. Safe Auto is a insurance place that I would recommed to everybody because to me they are the cheapest and there commercial are great, Justin case is a great person to represent safeauto. and you can take care of your business online and don't have to find a store just to get insurance. They send you a bill out and let you know when your next payment is due, you can send it in or you can pay it over line. They great customer service adn they help you in the best way that they can. They help you understand what your are getting for this price adn if you want to change it you can anytime online or call a repersenative that are 24 hours 7 days a week they are always there so if you would like to get insurance quick at the lowest price go to safeauto website and get a quick quote.

We Keep You Safe - Safe Auto

Overall

Rated 5 out of 5

I was skeptical about obtaining Safe Auto insurance since I have had the major name insurance companies for over twenty years.  However, when times got tough financially I have had them for the last three years and they are great!  I had had to buy a car and they can write a policy at anytime of day and instantly email or fax it to you or a company.  They offer roadside assistance and online payment options.  More importantly, the rates are very cheap.  Before getting this insurance I did hear horror stories on the news about several customers complaint that they would not pay out or did not pay alot towards fixing their cars after an accident.  This is why I was hesitant to get this insurance thinking maybe they are to cheap.  However, although I have not been in an accident, I have broken down several times and they were very quick to send help.  They even called back to see if I was okay.

Reviewer is an employee or otherwise affiliated with the brand.

Safe Auto has great customer service

Overall

Rated 4 out of 5

**Safe Auto is a great company that helps many customers who are on a tight budget and need state required car insurance.  The customer service department will bend over backward to help you get coverage.  There are ways of paying that make it easy to sign up.  Safe Auto will hold your check for 7 days while you get immediate coverage.  You can also pay by using a credit card or debit card.  You can pay monthly, every 6 months or yearly.  Before buying Safe Auto for my car insurance I checked around and found that Safe Auto prices are fantastic.  For example one company wanted $88.00 per month for coverage, the same coverage using Safe Auto was only $44.00 per month what a great savings!  There was no question who I was going with.  A couple of times I had to stop coverage due to money shorage and when I called back to get my coverage back no problem.  I am very happy that I have choosen Safe Auto as my car insurance.  **

4 years,no complaint, very affordable

Overall

Rated 5 out of 5

I have been with safe auto for almost four years. I carried the state minimum required liability coverage only because I had a "cheap college [pontiac sunfire]" car. Rates very affordable. I had one accident 2 months after being insured. My rates didn't go up much. I started off paying $84.00 being a brand new driver at 21 years old to being days away from being 25 and pay only $32.00 a month. [Hint* You save $8.00 by paying  your bill 10 days before your print date' A safe auto rep told me about it, so think about it....you save $96.00 a year from doing that!' I will say I am switiching companies now that I will carry full coverage on a new vehicle. Its because I want more than myself to be covered if driving my car in the event of an accident...that is the only down fall. They really do keep you Legal for Less!

Safe Auto covers just about anyone even SR 22

Overall

Rated 2 out of 5

Safe Auto Insurance is a reliable insurance company to have for people who are having trouble getting coverage elsewhere.  One of their attributes is having SR 22 coverage for people who have had there drivers license suspended or revoked.  Safe Autos pricing is reasonable to drivers.  The problem with Safe Auto is if you pay $80.00 dollars to cover your vehicle for a month with SR 22 and call back a week later to cancell your coverage because you was not able to obtain driving privilages for whatever reason they tell you that your policy can not be cancelled for an additional 2 weeks because of there complicated reasons along with other things and they tell you that your tota...

cheap auto insurance

Overall

Rated 4 out of 5

we insure with save auto. the main reason being that i had a pretty poor driving record a few years ago. this insurance is super cheap. we have 2 cars, one full coverage and you just cant beat the price. but it is minimum coverage folks.

All insurance is a scam!

Overall

Rated 1 out of 5

Safe auto insurance provides terrible service. Their website sucks, you can hardly ever get someone on the phone, and they hardly cover anything that happens to your car. Oh well right! you have to have insurance and safe auto is cheap. Only cost me 43 a month to get the government off my back. At least I don't have to worry about the sheriff writing me tickets.