1.9
22 reviews
Other Airlines:
  • Average: 3.2
  • High: 5.0
Volaris

Read 22 Reviews

Terrible

1

I payed EXTRA to sit in certain seats with my FAMILY. As I was going to board there was a staff member practically TELLING people they had to give up their seats for a lady who was handicapped. NOT I. She tried it with me & learned on the spot I was not the one to play with. I was there 3 hours early with my family & it took them SO long to get us on the plane. Once we were on it took us another 3 hours to leave. When we asked why it was taking so long the person told us it was because of fuel. Then the pilot came on the microphone saying they had oversold the flight. What? How can you oversell a flight with a CERTAIN AMOUNT OF SEATS. I DONT UNDERSTAND.

San Jose Cali

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Bad customer service

1

Bad customer service employees are not willing to help out they don't have enough personnel to check in bags by the time they get to you you're already late for your flight I will not recommend this airline.

Fresno ca

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Straight up Criminals!

1

Got to LAX 1/2 hour late because of traffic, but still well before check in time. International flight went to Tom Bradly. Waited in line 20 minutes than told have to go to terminal 2 to correct an error that THEY MADE on ticket. (they do not have ticketing in international were there flight takes off from). Went to terminal 2. Waited in line over 1/2 hour. Realised there was another 45 min wait, and I would be late if I waited so I went to special check in desk. They informed me I was to late to check in. I asked when they closed checkin. "1 Hour in advance" I pointed to the clock on the TV behind them which showed I had 1:23 minutes. They than said flight was Over Sold. Offered me a flight to another city instead (!). aid that I would easily be refunded as it was there fault. Called the next day for refund. Told that the online reservation had "OS (Oversold)" by it by two people. It would take 7 days... Called 7 days later, it would take 7 MORE days. The law states it should be refunded (X4) on the spot, but it never was. Still waiting for refund. Airline is out of Mexico, so impossible for small claims. Lost hotel stay, driving expenses, parking... Now they have changed what they say, and say I never showed up!!! I was there in person!

Santa Barbara

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I will never flaying again in this airline

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They never are clear with the reservation, they charged extra cost to print the reservation boarding ticket, if you don't bring it with you, for printing the boarding ticket on the desk they charge you more money I am feeling cheated, " why no be updated"

Oaxaca

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Never fly this Volaris Airlines

1

The Worst Airlines I ever flew, So Bad Customer Service

Seattle, Washington

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worst airline ever

1

less than 3 days before flight, they cancelled, could not offer alternative other than go day before and spend next 24 hours in lax airport waiting. refund not available for 20-30 days, took over 45 min to process

pahoa hi

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Bad Airline

1

Bad customer service once you get to airport to check in. My seat in airplane did not recline and they didn't even acknowledge that. They looked at me like it was my fault. I also had to change my flight 1 day early due to a death in the family and they charged me for a full ticket. I ended up paying a total of $750 for the whole trip. I emailed the airline and they refused to give me a refund. They charge you for everything on the plane. I will NEVER travel with this airline. The seats are also extremely uncomfortable. They have lost a first time customer.

Bakersfield, CA

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Emailed price not available

1

Volaris sent me a email with a price of $109 to Central America. I searched both of there Central America destinations on there web site for the next nine months. The price is not offered. I called them and was told I had to use on line chat. On line chat didn't work. The company has no other number available except reservations. I reached a agent that told me to use the Firefox browser. Web site still doesn't work.

Oakland, CA

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Terrible airline.

1

I had the worst experience coming home with this airline recently. I arrived back Friday April 8 and from boarding to landing the service was terrible. I paid extra for front row seats on the plane and I wasn't accommodated for anything. The crew was very rude and not polite. They didn't want to help at all. They were giving issues with us like we weren't allowed to be on the plane. I will never fly with them again.

Jersey City, NJ

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Disres

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I am so disappointed of service,but most importantly the personnel. My aunt and uncle had arrived 1:30 hours prior to departure in a one room airport with the capability of boarding the airplane. They were told that they had lost their ticket and would not be refunded. Not to mentioned that my uncle is mentally disabled and I had purposely bought tickets in volaris because of your direct flight. A person that is disabled obviously has special needs, therefore I paid for front row sitting and asked for wheelchair. Aside from missing the flight, they were treated badly. They disrespected my aunt and uncle and had the courage to mock them and ridicule them in front of everyone. You quote to offer great service and unite families from Durango to Chicago; but then again treat people in a way they will not want to travel again. A costumer has to be respected and not ridiculed by the employees. This behavior was unbelievable and unacceptable.

Ill

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Volaris

1.9 22

22.7