Southwest Airlines Reviews

I travel about 45 weeks out of the year, and have found that after flying on Southwest, United, American, Frontier, Midwest, Continental, Delta, and Northwest, Southwest Airlines are by far the best in absolutely everything:  price, customer service, friendliness, flight availability, on time departures/arrivals (sometimes early arrivals, and make up for those later departures in the air).  For those that have written reviews on bad customer service, cattle-call seating, and being too cheery...wow!  If you have to say that your flight attendants are too cheery, you definitely… read full review »

The other day we started on a three week odyssey to do some vacationing and to visit family and friends. The travelers were my honey, her father (87 and using a walker) and I. Our first leg was to get from Vancouver, WA to Kansas City, MO. A diligent search of the internet convinced us that Southwest was the way to go.  I used to fly a lot before I retired and always booked away from Southwest because of their cattle-car boarding policies. But since they had the only non-stops from Portland, OR to KC and were significantly cheaper we decided to try them. — We called to make sure we… read full review »

I have had the opportunity to fly with Southwest several times in the past few years and they have always been consistant with their customer service and ease in which to fly in these post 9/11 days,  I know a lot of people who will take any other option to travel, rather than brave the circus that is air travel these days.  For the most part, I'm right there with them, using other options like Amtrak when I have the time and money to do so.  But in the rare occasions where I have to get there immediately, Southwest is my airline of choice.  I have to fly with another… read full review »

Okay, it's Southwest - no frills. We all know that. But I have paid a lot more on other airlines for the same lack of thrills and I get better service on SWA than anywhere else. Their staff is almost always friendly and helpful. Rarely do they not go out of their way to help. — The seating thing.. I can't believe people still get upset about this. :) Frequent flyer program is the best for anyone who travels a lot around the US. My wife and I get at least one free flight each year, usually one each. Of course we have the SWA Visa card, which racks them up… read full review »

After our horrible encounter with American Airlines last year, we decided to stick to only Southwest to avoid anything similar ever happening again.  In March we took the family on Southwest for our vacation.  There were 2 adults and 3 children.  Not only did we get tickets for $239 each total, we got the best service for our kids we could ever hope for.  Southwest offers a snack pack on their flights that includes 100 calorie chips a hoy crackers, a salami stick, and cheese and crackers.  We each got one of those along with a handful of peanuts every hour we were on… read full review »

Southwest is really the only way to fly.  The fares are unbeatable and the service is more than adequate.  The planes are comfortable enough and the people are nice.  If you need first class, go ahead, but if there's any negative stigma to flying coach... southwest kills it.  You get where you need to go quickly without dropping a ton of money.  I've never had a bad experience with them.  The new boarding system, where everyone has there specific number is great too.  Saves the hassles and jockeying for position.  Print your boarding pass on line 24… read full review »

I've had two incidences where SW came to my rescue. One, was for a flight that I booked the wrong weekend for. I called and asked with a cringe...'how much will it cost to change this flight over?' She said, 'oh, nothing... we're pretty leniant here.' WOW! The second incident was a flight that I missed altogether because of a missed connecting flight from a different airline. I called a few weeks later and said, 'is there any way that I can have a little credit for that missed flight?' The agent said, 'It looks like we've already credited that to your account...yes, I see here you have… read full review »

My first business trip was on Southwest out of Providence.  I had to go to Austin, then to San Jose and back.  We made 9 stops on that whole trip, didn't miss an airport betwee here and there.  I understand that has changed.  My biggest gripe is the seating and the 'cattle call' to board the plane.  Yeah, they have good prices, but for a little more, you can be treated like a human being and not have to fight for a seat. — The crew was as friendly as you could possibly want.  Pilots cracked jokes etc.  All that is great and it does make the experience… read full review »

What can i say - this airline is the model of great service! — — I used to love them for the A-B-C seating and i was really apprehensive when they changed to the current letter+number system, but after boarding 4 times under the new system, all i can say is IT WORKS! — — No need to stand on line ahead of time, I can work on my laptop at their new power station desks (at least in MCO) and board quickly and efficently. — — I LUV these people!!! —… read full review »

While other airline Frequent Flyer programs seem to all require LONG advance purchase/redemption in order to obtain the BEST deals on using your free flights, SW, instead, lets you pretty much use your voucher right at the counter! Fortunately, I was able to fly to attend a funeral w/understandably no advance notice. I have points on many other airline programs. But, SW was the only one that let me fly, with no "last minute fees"! I HIGHLY RECOMMEND… read full review »

There have been periods in my professional career where I was traveling on a weekly basis. I also travel for pleasure from time to time. Of all of my airline experiences, flying Southwest has been the best! Well, except for the one international flight where I got a free upgrade to first class, but that was an exception. The best thing about SWA is the flight crew: they are always fun, friendly and entertaining. —… read full review »

I fly between Phoenix and Chicago at least every 2 months, and other destinations, on different occasions, so I consider myself somewhat "schooled" in air travel.  I always fly Southwest Airlines and find them to be very friendly, efficient, safe, almost always on time, and most reasonably… read full review »

I have flying with Southwest for the past 3 years to Las Vegas, it is the only airline that offers non-stop flights in my area. The staff is very friendly, but the planes really do need to be updated, the seats are horrible. — I would like to see assigned as well, you are herded in like cattle. —… read full review »