Southwest Airlines Reviews

I travel about 45 weeks out of the year, and have found that after flying on Southwest, United, American, Frontier, Midwest, Continental, Delta, and Northwest, Southwest Airlines are by far the best in absolutely everything:  price, customer service, friendliness, flight availability, on time departures/arrivals (sometimes early arrivals, and make up for those later departures in the air).  For those that have written reviews on bad customer service, cattle-call seating, and being too cheery...wow!  If you have to say that your flight attendants are too cheery, you definitely would fit in with the...

I'm not a big fan of flying anyway, but I couldn't believe the terrible customer service Southwest Airlines has! I just got back from a trip to New England from Denver with a connecting flight in St. Paul. On the way there, the first flight was such a mess I was shocked. I noticed that my boyfriend and I were not sitting next to eachother so I asked if a seat change was possible. The lady at the desk was pretty nice and told us she got us as close together as she could and perhaps somebody would trade us...well, once we boarded and took our seats, we realized that by our changing seats we separated...

I grew up in the great Southwest, so it was a real blow to lose my favorite airline in the late '80s when I moved to Florida. Thank goodness, my wait is over; they have arrived and I can once again fly Southwest!

Southwest is one of the few airlines that allows its customers to purchase one-way tickets without penalizing them. WOO HOO! It also has a teriffic, easy-to-navigate web site that responds to searches by trying to help you find a lower fare. How great is that?

I often use Southwest to do a three-legged trip, a great way to keep in touch with friends when fairly close by for another...

Mostly, I don't fly Southwest Airlines, primarily because they didn't have a good schedule to my airport. I did fly  Southwest once before, after driving three hours to an airport they served. It was to save money.

That's why I flew this time as well, plus an effective brand presentation that convinced me to give them a try.

First problem was learning, at the airport, that seats were not reserved. I guess regular Southwest flyers know about, maybe even like it. But I'm used to having a seat reserved for me. That gives me some control over where I sit and who I sit with.

Instead, I got a place...

The other day we started on a three week odyssey to do some vacationing and to visit family and friends. The travelers were my honey, her father (87 and using a walker) and I. Our first leg was to get from Vancouver, WA to Kansas City, MO. A diligent search of the internet convinced us that Southwest was the way to go.  I used to fly a lot before I retired and always booked away from Southwest because of their cattle-car boarding policies. But since they had the only non-stops from Portland, OR to KC and were significantly cheaper we decided to try them.

We called to make sure we could get a wheelchair...

Southwest airlines are really great! Not only do they offer very competitive fares they are very customer friendly and very prompt in adressing customer issues. We have flown with Southwest several times and have always enjoyed their level of service. The last time we flew with them we had a small issue and their customer service came through. When we booked the tickets 5 months back we didn't notice that our credit card had been charged twice. We had booked a lot of tickets so we somehow missed it while doing on online check in our account. But last month when my husband was going over our accounts...

Southwest Airlines used to be one of the worse US airlines.  It hasn't changed much but the others have, making Southwest one of the best.

Bad things, now good.

1. Before Southwest had no meals, just peanuts.  Other airlines had food.  Now, all the major airlines except one charges for food or has no food.  Southwest has upgraded and has crackers and other snacks for free.

2. Before Southwest let you check in 3 bags and they could weigh 70 lbs.  Now, all the other airlines charges you for even the first bag.  Except Southwest.  You still get 2 bags free, not 3, and they can only weigh...