British Airways Reviews

I have just got back from England, visiting family, on British Airways.  I have used them for the past 22 years of visits.

Even though they have cut back on some of the extra special treatment, they used to give us, the quality is still higher than most of the American airlines.

I was able to go on-line before my visit and put in my passport, visa details, etc., and 24 hours before get my seat.  I was able to get one with extra legroom, which was wonderful.

The flights were on time, the food was a dinner and breakfast going out, and lunch and a snack tea, on the way home.

We had individual...

I had a bitter experience with british airways. I purchased a ticket with BA but was not allowed to board the flight since I had no transit visa to UK. My travel agent suggested me to go ahead with a different airways and I would get credit for this ticket. When I returned, BA had marked me as "No Show" and denied any credit. How can you say "No Show" when you didn't allow me to board the flight?

This is their policy and it sucks. I would never ever fly BA even if they offer free tickets. I would also not recommend anybody if you are not sure of your transit visa requriement.

Well, it seems that BA's already has quite a reputation for losing luggage.  It turns out they have the appaling 46% higher rate for this than any other airline!  I have already had a bad experience with them several years ago and I swore I would never fly BA again, but still ended up on their flight because they are in partnership with my primary carrier. Sure enough, a short flight from Paris to Heathrow was enough to make my 5 day trip to a conference in London miserable.  The luggage didn't arrive, which may happen to anyone; but for the following two days they kept telling me that I would...

                    British Airways is the most realistic airline I've ever traveled on. The food is really delicious. If you finished your food and you're still hungry they let you have any extra food. The TV shows in the plane don't come on until two hours after take off and sometimes when the channel signal goes you get really bored.

                    When you're in business class in British airways the fun never stops. You get the most delicious food and can order anything on the menu any time you want for free. They also give complementary orange juice...

I have flown on many airlines and I have to say that Brittish Airways provides the best level of service, most comfortable seating,  & best food in coach class that I have found.

We flew from Seattle to Edinburgh, Scotland in 2007, this was my first international flight. The flight attendants were exceptionally friendly - never once did they act as you were bothering them by asking for something. As a matter of fact, at one point in the night I pushed the call button because I was thirsty and wanted some water. The flight attendant brought water without me even asking for it.

One of the little things...

My husband and I had a very bad experience caused by a 2-hour flight delay leaving Heathrow on British Airways. The flight crew kept us informed and we felt confident we could make our connecting flight in Chicago.

The helpful BA flight crew were the total opposite of the crew who met our flight, unloaded our bags, etc. We ended up having to spend the night in a nearby hotel, re-book a flight at our cost, and endure other related costs (meals, phone calls,  ground transportation, etc.)

I saved every receipt,took photos of bags that were tagged wrong,  and documented the entire experience...