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British Airways

British Airways Reviews



Overall 3 star rating3.12 of 5 (by 8 users)

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British Airways Review Summary

Trying to decide whether or not to fly British Airways? Our reviewers think it’s a good idea. “Great service”, TVs with over 20 channels and a helpful flight crew won accolades. And –if you can believe it- their customer service department is helpful and replies “promptly”. How often do you hear that? Some reviewers, however, complained of poor airport staff in Chicago. Read what others say are the best airlines and worst airlines.
38% of people rated British Airways as 5 stars
38% of people rated British Airways as 5 stars%
38%
13% of people rated British Airways as 4 stars
13% of people rated British Airways as 4 stars%
13%
1% of people rated British Airways as 3 stars
1% of people rated British Airways as 3 stars%
1%
25% of people rated British Airways as 2 stars
25% of people rated British Airways as 2 stars%
25%
25% of people rated British Airways as 1 star
25% of people rated British Airways as 1 star%
25%
50% 50% of people recommend British Airways 50% of people don't recommend British Airways 50%

British Airways Comparison

5 star rating Most Helpful
Favorable Review
You're a guest, not a passenger
MAY
27
2007
Ready for great service in the skies? — British Airways delivers. This is a top-notch airline with a different attitude than most of the others. Their present ad campaign sums it up nicely: you are a guest, not a passenger. — — Connections in London are Preferable —… read full review »
a travel junkie, a frequent flyer

LibbyMcMillan
Sanibel, FL
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2 star rating Most Helpful
Critical Review
Europe's leading airline?!!
APR
30
2008
I was looking forward to my flight on British Airways as I had never flown on them before, and had heard wonderful things about them from my friends traveling to Europe.  In February 2008 we flew out of Vancouver, British Columbia to Zurich, Switzerland to visit some friends, with a plane… read full review »
pleasure traveler, a frequent flyer

steve9631
Bellingham, WA
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British Airways Ratings and Reviews

items/page: 15 | 30 | 50 displaying 1 to 6 of 8 sort by: most helpful | date | rating


D
British Airways takes customer service to the next level...
business traveler

MAR
8
2008
On the 5th March 2008, I attempted to travel with British Airways from Mumbai to London Heathrow in business class. My ticket was a world traveler plus ticket upgraded to business (at the time of booking) using miles. — — Based on my experience from this flight (but also previous flights) I have since learnt the following: — — 1) Do not fly BA or avoid where possible. Ground staff confirmed that many customers don't like BA due to treatment but fly BA because of great connections! — 2) Redemption tickets are bad - you will get treated poorly and staff… read full review »
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1 star rating
reviewer
widget
Schenectady, NY



D
THIS AIRLINE IS ALWAYS LATE!
love to travel

FEB
7
2008
Although the scheduled flight times and connections for a trip from Los Angeles, CA to Milan, Italy, were convenient, the actual departure times of every single flight were delayed by an hour more. My daughter and her two young children and I sat on the plane on the runway for over an hour and a half at Los Angeles, then again on the connecting flight in London to Milan. On arriving in Milan, the children's car seats (the only luggage we checked) were not on hour flight. Employees told us they would be on the next incoming flight, which was also late; but, the seats were not on the flight.… read full review »
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2 star rating
reviewer
silvergal
Laughlin, NV



D
Their Customer Service department is great at resolving complain
a frequent flyer, world-traveler, pleasure traveler

AUG
20
2007
My husband and I had a very bad experience caused by a 2-hour flight delay leaving Heathrow on British Airways. The flight crew kept us informed and we felt confident we could make our connecting flight in Chicago. — The helpful BA flight crew were the total opposite of the crew who met our flight, unloaded our bags, etc. We ended up having to spend the night in a nearby hotel, re-book a flight at our cost, and endure other related costs (meals, phone calls,  ground transportation, etc.) — I saved every receipt,took photos of bags… read full review »
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5 star rating
reviewer
Genie
Redmond, WA



D
simply the best!
business traveler

APR
17
2008
It just doesn't get any better than BA on the ground and in the air.  The first class and biz class lounges are marvelously comfortable and inviting.  With their 'raid the larder' set up you help yourself to freshly made cappuccinos to fresh fruit and fun snacks.  in the air their lie flat first class seats were the first and remain the best.  just love the inflight… read full review »
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5 star rating
reviewer
Onewhoknows
Plano, TX



D
Great accommodations on a long flight!
budget-conscious traveler, pleasure traveler, love to travel

AUG
20
2007
British Airways provides a great service when you are flying for many hours.  My flight was about 6 hours to London and they provided all of the beverages (including alcohol) you wanted, plus 2 meals.  They also had about 20 TV channels playing various movies and TV shows that you could watch.  The flight seemed like 2 hours!  Staff was also very… read full review »
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4 star rating
reviewer
kmwinder
Yardley, PA



D
never use these guys
business traveler

FEB
8
2008
horrible. delays, lost luggage, missing luggage. no customer… read full review »
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1 star rating
reviewer
ynottt
Arlington, VA



Reviews of British Airways


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