Alaska Airlines

Alaska Airlines Reviews



Overall 4 star rating4.06 of 5 (by 34 users)



Alaska Airlines Review Summary

Of all the airline ratings on Viewpoints, Alaska Airlines rates amongst the highest on the site. If you love to travel our reviewers think that you’ll like the customer service agents who “go above and beyond”. As far as pricing goes our budget conscious travelers report that Alaska Airlines fares are “fair”. Reviewers also noted that Alaska Airlines is “pet friendly”. Frequent flyers warn to look out for changes in your Alaska Airlines reservations for which there is rarely compensation. Bottom Line: Viewpoints members think highly of Alaska Airlines.
53% of people rated Alaska Airlines as 5 stars
53% of people rated Alaska Airlines as 5 stars%
53%
21% of people rated Alaska Airlines as 4 stars
21% of people rated Alaska Airlines as 4 stars%
21%
10% of people rated Alaska Airlines as 3 stars
10% of people rated Alaska Airlines as 3 stars%
10%
15% of people rated Alaska Airlines as 2 stars
15% of people rated Alaska Airlines as 2 stars%
15%
3% of people rated Alaska Airlines as 1 star
3% of people rated Alaska Airlines as 1 star%
3%
76% 76% of people recommend Alaska Airlines 24% of people don't recommend Alaska Airlines 24%
 

Alaska Airlines Comparison

5 star rating Most Helpful
Favorable Review
NOV
22
2007

I love this airline! I live in Alaska and use this airline quite often. The Customer Service agents go above and beyond to seat my toddler with me when we can't get seats together at check-in. I have had a lot of other airlines just tell us to ask people on the plane which can be stressful when people...

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reviewer
parenting a toddler, a frequent traveler

cornygirl
Anchorage, AK
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2 star rating Most Helpful
Critical Review
MAR
22
2008
On flying first class from Anchorage to Portland and returning a week later, I was shocked at how old, tired and shabby the plane was, how old, tired and shabby the flight attendants were and how uncomfortable first class was.  The seats were a lovely 70's era 'pleather' that was sticky and uncomfortable. ... review »
reviewer
family traveler

coldtoes
Glennallen, AK
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Alaska Airlines Ratings and Reviews

items/page: 15 | 30 | 50 displaying 1 to 13 of 34 sort by: most helpful | date | rating


4
helpful
votes
a nature lover, love to travel, a frequent flyer

AUG
27
2007
Recently flew for a holiday on Alaska Air. The first flight was delayed over 1 hour after we had all boarded. There was no way to "start the plane" (there was no APU). Therefore, there was no air circulation on the plane. It was nearing 100 F outside without air. Alaska Air offered nothing for this most uncomfortable and unhealthy situation, which they caused - they sent an airplane without aircondiitoning to the Southwest in the summer.
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2 star rating
reviewer
RKREADER
Phoenix, AZ



2
helpful
votes
flying solo

AUG
15
2008
Greatprice for short distances. Some of their prop planes give a lot of turbulence but overall great value for the price! Most of the travel I have done on this airlines is short distances - around 1 hour flights. The staff is always friendly and they try to accomodate most of your needs. I would definitely recommend to my friends however I don't think the trip would be comfortable for travelling long distances. The airplanes are slightly older which can make the ride often bumpy.
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4 star rating
reviewer
jo1234
Waipahu, HI



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1
helpful
vote
pleasure traveler, 5 star traveler, budget conscious traveler, practical, walking when I can, love to travel, off the beaten path

APR
24
2008

I would only fly on Alaska or Horizon if I could.  I think they are that much better than any other domestic airline out there flying.  I travel out of Northwest Washington State, and found if your going to touch down at any of the regional "whistlestops" or major destinations from a smaller local airport, Alaska or Horizon is it, as they cover the entire West Coast including connections to Mexico better than anyone. I think they're the best of what airlines are supposed to do and rarely falter in my experience.  I've flown Alaska literally over a hundred flights worth, and found them...

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5 star rating
2008 Advisor
steve9631
Bellingham, WA



1
helpful
vote
business traveler

AUG
7
2008

I've flown well over 1 dozen trips with Alaska, to various locations across the western U.S., and I have always had a very positive experience with staff and services, even when flying throughout Alaska in rough weather! I've also had to ship thousands of pounds of cargo, and have had excellent service with that department.


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5 star rating
reviewer
mfdv
Ellensburg, WA



D

AUG
22
2009

This is a post to an incident that occurred on 08.14.09, Flight Number 84 outbound from Sea-Tac, Washington to San Jose, California. My Wife and I chose this flight because we were traveling with our 19-month old son and this flight was the best choice, taking into account his sleeping and eating schedule. This flight was delayed of 3 and ½ hours due to the absence of the scheduled pilots and/or flight crew needed to take us to our destination. I understand that sometimes a part on the aircraft might need to be replaced or that the weather will affect the departure time, however waiting on qualified...

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1 star rating
reviewer
Dare2Think
Everett, WA



D
budget conscious traveler, love to travel, flying solo

JUL
21
2008
As a life-long Alaskan, I've been a customer of Alaska Airlines since the days when they gave you gold during boarding.  In those days, almost all air travel was costly, but the price bought you a few amenities.

Today's Alaska Airlines is expensive and sub-standard to other carriers on the same routes.  While Alaska Airlines' customer service continues to be generally very good, I find that even that is beginning to slip and problems that were once resolved in a five minute phone call can take multiple attempts.

Add in an aging fleet, a sub-par First Class product, and limited service area, and...
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3 star rating
reviewer
cinderly
Anchorage, AK



D
budget-conscious traveler, pleasure traveler, appreciative of good service, married, world-traveler, expecting good, fair service

SEP
6
2007
I adopted a labrador retriever puppy from Washington state and worried how I would get him home to Southern California. I searched all the airlines as to who was pet friendly...Alaskan Airlines! I had to purchase my puppy a ticket ($75), but he was allowed up in the cabin with me, placed under the seat during take off and landing. When we were waiting to board, the Captain came up to us and said "I hear we have a little puppy traveling with us?" He then petted Lakota and smiled. They are so friendly, and made us feel so important.  I would have never let my puppy go down below, and was so happy... review »
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5 star rating
reviewer
peternsteph
San Jacinto, CA



D
love to travel, family traveler, 5 star traveler

DEC
18
2008

I flew a 6 hour flight from ANC to HNL on Alaska Airlines in coach class on a 737-800. They had a delicious Hawaiian meal on the way there and DigEplayers for rental for the In-Flight entertainment. They had about 9 movies, about 15 or so TV shows, about 10 children cartoons, about 15 categories of music, Hawaii and Alaska destination information, and Alaska Airlines information! That was a lot of choices and it made my flight go by really fast. The drinks kept flowing and the captain warned us about any up coming turbulence. There was also pillows and blankets so it was very comfortable...

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5 star rating
reviewer
BrandonBachman
Haines, AK



D
pleasure traveler, love to travel, a nature lover, a frequent flyer, budget-conscious traveler, expecting good, fair service, budget conscious, appreciative of good service

DEC
22
2007
I flew from San Francisco to Seattle on Alaska,my first time to use it.The people at both airports were extremely friendly and helpful!They told me exactly what to do and where to go.They marked my gate no. on my boarding pass.When my gate no. changed later,they announced it over the speaker.The stewardesses were very friendly and helpful.There was a little more legroom than on U.S.Airways.I had no problems with anything or anyone at all.Even the pilot was very friendly,happy and funny when he made his announcements!I did not purchase my ticket,so I can't comment on the price.I would definitely... review »
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5 star rating
reviewer
dorcas
huber heights, OH



D
pleasure traveler, love to travel, fifty something, a nature lover

AUG
21
2007

I live in Los Angeles and found a pup in Alaska that I wanted to adopt.  A friend of mine was flying into Los Angeles from Anchorage at the same time and agreed to add the pup to her ticket in order to deliver him to me.  Originally she had a ticket that had her stopping one or two time before arriving in Los Angeles -- when Alaska Airlines saw that a puppy was travelling with her, they put her (and my precious pup!) on a non-stop flight -- with no extra charges!  My pup arrived sooner than I expected and he wasn't subjected to all the extra landings & take-off's!


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5 star rating
reviewer
katmat
Reseda, CA



D
flying solo

APR
14
2008
I've tried at least 7 times in less than 2 wks to fly Alaska Air on a guest pass.  It just so happens that several airlines had discontinued or cancelled services all in that same 2 wk period.  My loss.  But I'm sure if I had been able to fly Alaska Air, it would have been a good experience.  Most of the agents taking care of business with Alaska Air were helpful and knew what they were doing.  A few seemed not to care.   Kudos to those who made my unfortunate delay easier to handle.  Thank You!
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4 star rating
reviewer
mamalulu
Holly Springs, NC



D
family traveler, married, love to travel, a frequent flyer, pleasure traveler, expecting good, fair service, a frequent traveler, appreciative of good service

NOV
28
2007
This airline has been wonderful to travel on.  The crew that we have experienced has been extremely accomodating and nice.  Some how our reservations were lost going to Disneyland last December.  The airline went ahead and made room for us on another flight without us paying.  The travel agency had made an error. Our luggage has always made it and the captain made a point of grabbing our son and letting him sit in the captains seat for a picture.  Classy I thought. 
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5 star rating
reviewer
twinpeaks
Nampa, ID



D
love to travel

MAY
28
2008
If I could, I would only fly Alaska Air.  They are so far above all the others in cleanliness, employees that actually SMILe and CARE if you have a good trip; the vast majority will do everything they can to assure your bags arrive when you do and in good condition.   I've flown them for over 24 years now, 15 years of living in Alaska and 9 more here in the "Lower 48".  If I can make a connection and fly them, even if it's more money, I do it. 
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5 star rating
reviewer
royaldmd
Breese, IL



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