Alaska Airlines Reviews

On flying first class from Anchorage to Portland and returning a week later, I was shocked at how old, tired and shabby the plane was, how old, tired and shabby the flight attendants were and how uncomfortable first class was.  The seats were a lovely 70's era 'pleather' that was sticky and uncomfortable.  The seat belts made me wonder if I had somehow gained 50 lbs I didn't know about -- they were so incredibly short/tight.  Low and behold a discount flght on Southwest showed me that the Alaska belts were 6 - 8" shorter.  The 'snacks' available to first class were of… read full review »

I adopted a labrador retriever puppy from Washington state and worried how I would get him home to Southern California. I searched all the airlines as to who was pet friendly...Alaskan Airlines! I had to purchase my puppy a ticket ($75), but he was allowed up in the cabin with me, placed under the seat during take off and landing. When we were waiting to board, the Captain came up to us and said "I hear we have a little puppy traveling with us?" He then petted Lakota and smiled. They are so friendly, and made us feel so important.  I would have never let my puppy go down below, and… read full review »

I flew from San Francisco to Seattle on Alaska,my first time to use it.The people at both airports were extremely friendly and helpful!They told me exactly what to do and where to go.They marked my gate no. on my boarding pass.When my gate no. changed later,they announced it over the speaker.The stewardesses were very friendly and helpful.There was a little more legroom than on U.S.Airways.I had no problems with anything or anyone at all.Even the pilot was very friendly,happy and funny when he made his announcements!I did not purchase my ticket,so I can't comment on the price.I would… read full review »

I live in Los Angeles and found a pup in Alaska that I wanted to adopt.  A friend of mine was flying into Los Angeles from Anchorage at the same time and agreed to add the pup to her ticket in order to deliver him to me.  Originally she had a ticket that had her stopping one or two time before arriving in Los Angeles -- when Alaska Airlines saw that a puppy was travelling with her, they put her (and my precious pup!) on a non-stop flight -- with no extra charges!  My pup arrived sooner than I expected and he wasn't subjected to all the extra landings &… read full review »

I've tried at least 7 times in less than 2 wks to fly Alaska Air on a guest pass.  It just so happens that several airlines had discontinued or cancelled services all in that same 2 wk period.  My loss.  But I'm sure if I had been able to fly Alaska Air, it would have been a good experience.  Most of the agents taking care of business with Alaska Air were helpful and knew what they were doing.  A few seemed not to care.   Kudos to those who made my unfortunate delay easier to handle.  Thank… read full review »

This airline has been wonderful to travel on.  The crew that we have experienced has been extremely accomodating and nice.  Some how our reservations were lost going to Disneyland last December.  The airline went ahead and made room for us on another flight without us paying.  The travel agency had made an error. Our luggage has always made it and the captain made a point of grabbing our son and letting him sit in the captains seat for a picture.  Classy I… read full review »

Even though it's become a national airline, Alaska seems to have kept it's feel as a small town, friendly operation.  I live in Seattle so I fly them often and I've always been very impressed.  Flying cross-country or just short flights down to California, it's always a pleasure.  Their sister company, Horizon, is even better -- they give away free copies of the wall street journal in the mornings and on evening flights they give free wine and beer. —… read full review »

I think Alaska Airlines is the best airlines out there. I am always amazed at how great their customer service is. They have a fantastic mileage reward program. I enjoy the fact that it only takes 20,000 miles to earn a free flight. I fly for business quite often and always fly on Alaska. I am impressed with how their service has expanded and they are continuing to offer new areas to travel… read full review »

I think Alaska Airlines is the best airline out there right now. They have managed to keep their fares low while still providing unbelievable customer service. Their frequent flyer program is fantastic. It does not take a ton of miles to travel on their airlines. I travel quite often for work and always try and book my flights on… read full review »

Alaska Airlines is a good airline that strives to give good service. The prices are fair, and the customer service is excellent. The cabin staff is genuinely interested in making your flight experience a good one.  They always compensate faily when something goes wrong. … read full review »

Traveling for many years out of Northwest Washington State, I found if your going to touch down at any of the regional "whistlestops", Alaska or Horizon is it.  They cover the entire West Coast including their connections to Mexico better than anyone. They are the best of what airlines are supposed to do.  Rarely late in my experience, and always easy to work with.  — Never had a problem with a flight, nor changing a flight, nor standing around the airport looking for my bags.  The one time I have had a problem with missing bags, (the fault of… read full review »

We were flying a different airline our light became delayed by weather. We were booked to Alaska Airlines. The fst airline lost our bags. Alaska saved the day provide cash allowance. Provided us with a personnel package. They did the trace to find  our badges and called when found and had them borough to our hotel. They provide a great service . Wish they flew to more… read full review »