Alaska Airlines Reviews

First Class Fares Don't Deliver First Class Service

Overall

Rated 1 out of 5

An aging fleet makes for poor seats and amenities - and that's just the first impression. Food is simply poor - and both legs of a first class brought the reality that only some in first class actually are allowed to order from the menu - even though they print two offerings, not enough are brought along for everyone (so both ways they bring red meat to non red meat eaters!).((and this was after telling the crew on the return trip what had occurred on the first leg!!!)) So - let's see. Poor seats, awful food, oblivious service. What's first class here other than the price??? Nothing. We'll never fly this airline - at any price - again.

Service

Rated 1 out of 5

Slow service - requests ignored. Actually brought food we had stated we didn't want to us.

In-flight accommodations

Rated 2 out of 5

Old, tired chairs - not comfortable or roomy for 1st class prices.

Alaska Airlines - definitely not pet friendly

Overall

Rated 2 out of 5

Our family will be moving from the East coast to Kauai very shortly.  Upon checking flight schedules I noticed most airlines transfer you to ALASKA AIRLINES for the flight from the west coast to Kauai.  We have three small dogs we will be taking with us on our move, however, when contacted, Alaska Air indicated they will not take pets in the cargo area to Hawaii and would not transfer pet cargo to other airlines or Hawaii Department of Agriculture center.  I could not find any other airline that travels between the west coast to Kauai without going thru Honolulu, which would mean changing planes again, and due to the late arrival we would be forced to stay a night in Honolulu ...

Rude service and Uncomfortable Seats!

Overall

Rated 1 out of 5

Don't expect ANY customer service. They switched our flight and didn't bother to notify us. Said it was our fault for not checking the night before...well yeah we should have checked, but they should have sent us an email. This resulted in a missed flight with substantial additional cost. On the return home we did have the misfortune of riding in an Alaska plane. Who designed these seats? They are actually CONCAVE. Unless you have a C-shaped spine you will not be comfortable. The "pillow" that attaches to the top of the seat back forces your Neck/Head out about 2 inches. Bring a pillow to shove in the space behind your back or be prepared to ride face down on your tray. Yes, there were actually people riding like this. To do otherwise causes neck pain. I still have crink in my neck from last nights flight.

Oh don't expect a free meal - nope Alaska makes you buy their high priced slop.

Extremely friendly and helpful!

Overall

Rated 5 out of 5

I flew from San Francisco to Seattle on Alaska,my first time to use it.The people at both airports were extremely friendly and helpful!They told me exactly what to do and where to go.They marked my gate no. on my boarding pass.When my gate no. changed later,they announced it over the speaker.The stewardesses were very friendly and helpful.There was a little more legroom than on U.S.Airways.I had no problems with anything or anyone at all.Even the pilot was very friendly,happy and funny when he made his announcements!I did not purchase my ticket,so I can't comment on the price.I would definitely use this airline again!

Premium prices, average product

Overall

Rated 3 out of 5

As a life-long Alaskan, I've been a customer of Alaska Airlines since the days when they gave you gold during boarding.  In those days, almost all air travel was costly, but the price bought you a few amenities.Today's Alaska Airlines is expensive and sub-standard to other carriers on the same routes.  While Alaska Airlines' customer service continues to be generally very good, I find that even that is beginning to slip and problems that were once resolved in a five minute phone call can take multiple attempts.Add in an aging fleet, a sub-par First Class product, and limited service area, and I genuinely fear for the future of my once favorite carrier.  I will continue to prefer Alaska to carriers like United and American, but my recommendation can be no better than lukewarm - for travel between Alaska and the continguous 48 states, Delta and Continental are often a better value.

Where first class feels like economy/coach.

Overall

Rated 2 out of 5

On flying first class from Anchorage to Portland and returning a week later, I was shocked at how old, tired and shabby the plane was, how old, tired and shabby the flight attendants were and how uncomfortable first class was.  The seats were a lovely 70's era 'pleather' that was sticky and uncomfortable.  The seat belts made me wonder if I had somehow gained 50 lbs I didn't know about -- they were so incredibly short/tight.  Low and behold a discount flght on Southwest showed me that the Alaska belts were 6 - 8" shorter.  The 'snacks' available to first class were of lesser quality on the 4 + hour flight than what was given to me on the hour long Southwest flight.  The first class seats didn't even recline so you could rest -- which was an important consideration on the midnight flights I took.  Bottom line:  don't waste your money on first class on Alaska Airlines, coach on other carriers is just as comfortable. 

Rude flight attendant

Overall

Rated 2 out of 5

3 of us flew from Kaua'i to San Jose. Our sits were on the same row, we came in ~20 min before take-off and yet overhead storage compartment was completely filled. We weren't asking for much - let us place just a single bag in vicinity of our seats and be done with it.

Yet flight attendant Kim (turns out, she is a chief attendant) wasn't helpful and quickly got irritated with us and presented "choices" - leave airplane (yep, that should be 1st in the list of options), check in our bag (no, we can't - it contained fragile items and medicine, and we did checked in 2 bags - she never asked why though) or try to find a spot on our own (nope, she won't help us with that - I've asked). That was s...

The best way to fly!

Overall

Rated 5 out of 5

I adopted a labrador retriever puppy from Washington state and worried how I would get him home to Southern California. I searched all the airlines as to who was pet friendly...Alaskan Airlines! I had to purchase my puppy a ticket ($75), but he was allowed up in the cabin with me, placed under the seat during take off and landing. When we were waiting to board, the Captain came up to us and said "I hear we have a little puppy traveling with us?" He then petted Lakota and smiled. They are so friendly, and made us feel so important.  I would have never let my puppy go down below, and was so happy they allowed me to carry him on board. Now, when ever I travel, I first check to see if Alaskan Airlines goes there just because of the outstanding customer service we received, regardless if we have the dogs or not. I highly recommend you try a great airline.

Cheap tickets (sometimes) and HORRIBLE policies (always)

Overall

Rated 1 out of 5

I recently had a roundtrip flight with Alaska from LAX to Sonoma County Airport to go to a friend's wedding for the weekend, and I was initially happy with the good price of the tickets. A week before the departure, my wife and I decided that we wanted to go up another day earlier than expected to surprise the bride and groom. Since Alaska charges $100/person to change a reservation (and each leg of the trip was about $100) there was no point in changing the reservation, and we simply bought a separate ticket for the first part of the trip, planning to use the rest of our roundtrip reservation to return.

When we went to check in online the night before our return flight, to our outrage an...

Alaskan Airlines equals customer service

Overall

Rated 5 out of 5

I recently flew to Alaska on Alaska Airlines, and I must say, their service is outstanding.  I got to the airport, and wanted to change seat assignments (I wanted to get into the exit row)  I went through security (yes, TSA is as bad as you've heard!) and when I got to my assigned gate, I found that it wasn't staffed yet, as the flight didn't board for an hour.  The gate next to my assigned gate was another Alaska Airlines gate, and it was just about ready to start boarding for a different destination.  I shrugged and thought to myself, "They'll proably just shoo me away and tell me to wait for my assigned gate to open, but I can ask."  So I walked up to the counter,...

Never again...there is always something, bad service and delays

Overall

Rated 1 out of 5

This is a post to an incident that occurred on 08.14.09, Flight Number 84 outbound from Sea-Tac, Washington to San Jose, California. My Wife and I chose this flight because we were traveling with our 19-month old son and this flight was the best choice, taking into account his sleeping and eating schedule. This flight was delayed of 3 and ½ hours due to the absence of the scheduled pilots and/or flight crew needed to take us to our destination. I understand that sometimes a part on the aircraft might need to be replaced or that the weather will affect the departure time, however waiting on qualified pilots to report to duty is unacceptable to me. I understand that the pilots had their...

Pay to be treated like dirt!

Overall

Rated 1 out of 5

I had booked my flight 3 months in advanced so that way I could get the seats that I wanted and more importantly a seat next to my fiance. 1hr before the flight was scheduled to leave Alaska airlines switched the flight time and they changed our seat. Both my fiance and I were separated and stuck with middle row seats. When I confronted the employee about my anger that they would not stick with the original seating plan she slammed my tickets on the counter and refused to offer me any service. All I could've expected was an explanation, a phone number to make a complaint or even just plain sympathy. But instead I was refused service. It was completely unacceptable I did not cuss at her yell at her or treat her with any disrespect! Furthermore, the flight attendants to my destination were cranky and unfriendly and the flight attendants back weren't any better. IF YOU WANT TO BE TREATED LIKE S**T THEN FLY ALASKA!!! NEVER NEVER again will I fly Alaska 

Reviewer is an employee or otherwise affiliated with the brand.

Rude un-friendly flight attendant

Overall

Rated 2 out of 5

Seattle to San Diego; we purchased a seat at full price for our one year old. We did this not only for our child safety, but for all on board. I am writing this becuase Alaska should stop treating people like dirt. We were on board very early to install her rear-face carseat. The woman in front row started complaining that she wont be able to recline her seat, we asked a flight attendant to see if there is anything that can be done, who seemed to completely ignore us. My husband, being super nice by nature, un-installed the car seat to see if he can place it differently so that the passenger in front is more comfortable. By this time most passengers are on board, and i was getting anxious ke...

Alaska/Horizon are my favorite airline duo of them all.

Overall

Rated 5 out of 5

I would only fly on Alaska or Horizon if I could.  I think they are that much better than any other domestic airline out there flying.  I travel out of Northwest Washington State, and found if your going to touch down at any of the regional "whistlestops" or major destinations from a smaller local airport, Alaska or Horizon is it, as they cover the entire West Coast including connections to Mexico better than anyone. I think they're the best of what airlines are supposed to do and rarely falter in my experience.  I've flown Alaska literally over a hundred flights worth, and found them rarely late, and always easy to work with should...

Alaska Airlines, please reconsider what you are doing

Overall

Rated 2 out of 5

Alaska Airlines has a policy about forward bathroom use but won't reveal it. The reading by their flight attendants is often quite different, but typically emphasize that the forward bathroom is reserved for first class passengers. On one flight I was challenged when I went to use the forward bathroom, the closest bathroom. The attendant wanted to know whether I was handicapped. I am, but it isn't obvious. Is she a doctor? 

TSA regulations for domestic flights do not forebid use of the forward bathroom. Alaska Airlines, and apparently other airlines, are trying to establish a policy of "separate but equal" bathrooms as a privilege for first class passengers. Please! A reserve...