Verizon Wireless Network Reviews

Overall

3.81 of 5 (by 377 users)

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Verizon Wireless Network Review Summary

Cellular phone service is now as prevalent as land-line service and one of the top players is Verizon Wireless, you know the tagline: “can you hear me now?” The Verizon Wireless network blankets the nation but, our community of reviewers has mixed feelings about the service, with one stating “I have now been a faithful Verizon Wireless customer for 6 years!, while others praised the carriers coverage, but decry the less the helpful customer service department. Verizon Wireless offers a large selection of mobile phone devices, including smart phones and BlackBerry’s, as well as a robust wide-band high-speed wireless network. Read what our community has to say about Verizon Wireless as well as AT&T/Cingular and Sprint Nextel Wireless Services.

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Verizon Wireless Network Comparison

Most Helpful
Favorable Review

I CAN HEAR YOU NOW!!!!!!!!

MAR

2008

Verizon Wireless — I have always had issues with my cell phone carriers. Nothing ticks me off more than a dropped call. Apparently where I live, Spring has areas where, no matter how i try, I can't get phone service. One of those areas is my home! For the cost of… read full review »

dependent on my phone, txtng dly

CrystaBush
Garden City, MI

Most Helpful
Critical Review

Miserable customer service but good coverage.

SEP

2007

Verizon has us sucked in with their ever increasing duration of service warranty with heavy duty penalties for cancelling early. They always refuse to honor phone warranties. They claim that every phone damaged is water damage, no matter how preposterous this allegation may be. … read full review »

expecting good, fair service

jam2717
La Mirada, CA

Verizon Wireless Network Ratings and Reviews

items/page: 15 | 30 | 50 displaying 1 to 13 of 377 sort by: most helpful | date | rating

helpful
votes

Lousy Consumer Practices and Kills Animals

appreciative of good service

AUG

2007

I have had Verizon for the past year. Their coverage is great and sound quality is the best I've had so far with a provider. However, I am switching from Verizon for 2 reasons. One, Verizon limits consumer protection/choice. They won't let you switch your rate plan without renewing a one-year contract. If their service is good, why are they so worried about people switching that they think of new ways to lock you into a contract? Verizon locks their phones so you can't take it to another carrier which is bad for the pocketbook and the environment. … read full review »

read 3 comments

wmuboy
Norfolk, VA

helpful
votes

VZ does not recognize long term customers

dependent on my phone

AUG

2007

I use a cell for business and personal purposes. I have been a longterm customer of Verizon. Recently, I questioned the manner in which family plan minutes were calculated. Interestingly the calculations are not available to me, the customer, during the billing cycle, but are calculated after the cycle. In addition, the calculations do not include simultaneous minutes, but only one of the phones has added minutes and the secondary line is not added. The secondary's per minute costs are significantly higher than the primary line. — VZ also knew that there… read full review »

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RKREADER
Phoenix, AZ

helpful
votes

Avoid this behemoth

expecting good, fair service

SEP

2007

— I was a customer for Verizon Wireless for about 2 years and had a Verizon landline for an additional 10. I chose Verizon Wireless because I always thought Verizon was an excellent company. — — I will never do business with either one again although this company's near monopoly makes my choices limited. — — After Verizon failed to provide a phone, fix another one, and misrepresented the terms of its service and contract, I had to sue Verizon to get out of the contract I signed. Then it ignored the court. The arrogance of this company and its incompetence is… read full review »

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gkeith55
WILMINGTON, DE

helpful
votes

Sure glad I don't have to feed "my network"...lol

Verizon user, married, have a Verizon family plan, noticing the details, appreciative of good service, cost-conscious, a mobile phone user, budget conscious

DEC

2007

Once I got tired of the mediocre service from AT&T and had my chain pulled for the last time I switched to Verizon Wireless. I have been with them since March of 2005 and I have not regretted it one bit. I do have the family plan with them and we both use the LG VX8100. — — Before I switched I had a long talk (I did most of the talking) with the salesman at the local Verizon location in southwest Wichita. He was a bit intimidated it seemed (I am 6'2 at 220lbs and have tattoo's plus my disgust for AT&T was still fresh..lol) But he warmed up after a while. Anyway I… read full review »

read 4 comments

kid-kansas
Clearwater, KS

helpful
votes

Can You Hear Me Now? Well Almost!

a mobile road warrior, dependent on my phone, a Small Business owner, a technology geek

JUL

2007

Since moving to Chicago's Western suburbs in 1995, I have had no less then five different cellular phone services, including Nextel (now merged with Sprint), PrimeCo (now merged with U.S. Cellular), T-Mobile (hated it), Cingular Wireless (now merged with AT&T Wireless) and now, Verizon Wireless, the service my company uses. Out of all other mobile carries I have used over the past ten years I have to say Verizon Wireless offers the best connection throughout the Chicago area, including my home in Aurora, where Cingular continues to fail me. — My Viewpoint … read full review »

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TheBard
Aurora, IL

helpful
votes

verizons warranties suck, it cant be water damage

expecting good, fair service

OCT

2007

I have had my phone 6 days, it never did hold a charge when I call customer assistance I was told that my phone had water damage. I live in the Phoenix area and there is no water in the area. — I was talked down to and was told that I needed to send my new phone back and they would activate my old phone untill an inspection was performed. Only then would I recieve a new phone. — I was on hold over a half an hour listening to the 30 day worry free garuntee, I just about exploded. This company gave me the run around and will continue to give people the run around. Their customer… read full review »

read 3 comments

macsbest
Mesa, AZ

helpful
votes

the reception in my town is terrible.

expecting good, fair service, appreciative of good service, not rich

AUG

2007

the reception for cell phone service from verizon stinks in my rural area. they act as if they don't care about the small town people. we are the ones that rely on them for travel in remote areas. if there was a snow storm and we had a cell phone with us that actually got signal then we would have a better chance of being found. the other cell companies have figured out all their customers matter but not verizon. you have to renew your contract and then they let you know that things aren't the same as the others and major penaltys to get out of your contract. i… read full review »

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octavia
Miller, SD

helpful
vote

$50 for 500 Minutes was the Start for Me

a bargain hunter, not rich, appreciative of good service, expecting good, fair service, cost-conscious, dependent on my phone, a person who enjoys quality, daily driver

DEC

2007

Joining Cleveland Police Dept as an Auxilary Officer, I was given a great deal on a cell phone. 500 minutes (anytime, anywhere) for $50 a month. I was given a fold closed Motorola with a belt clip to hold it. I was quite impressed with the service. They even gave me 100 free minutes since we use the phones as our radios, so we do not get Net folks showing up to accidents, shootings & drug busts. So we use our cells to contact whomever we need assistance from. — 2 years later I am driving home from a drug store who had a BOGO special on Tresseme shampoo &… read full review »

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MacGyver
Cleveland, OH

helpful
vote

5 Years Later, And I've Never Considered Another Carrier

expecting good, fair service, cost-conscious, appreciative of good service, usually just making or receiving a call

SEP

2007

There was a time I hated cell phones. Actually, hated isn't quite the right word. Perhaps abhorred would be better. I couldn't stand the need to talk everywhere you went, while common courtesy to those who were actually in front of you seemingly disappeared. — But let me tell you: getting a flat tire on the side of the highway and having no cell phone will change your outlook real quick. It happened to me five years ago, and that very afternoon, I went out of work on my lunch break and signed up for my first cell phone contract. — I chose… read full review »

read 1 comment

MattA75
Plainville, MA

helpful
vote

run, run away now

not rich, daily driver, an animal rescuer, value conscious, into trying new things, willing to pay for quality, dog lover, appreciative of good service

AUG

2007

Verizon provides cell phone service, land line service, and internet service. Their cell phone service contract requires you be locked in to a two-year contract, even if you get the "free upgrade" phone you're eligible for after one year; thus, a two year contract can easily turn in to a four (or more) year contract. — Local service has been horrible. I've never had so many calls dropped or lost with any other carrier and wish I'd never left Cingular. My friends on Cingular, Sprint, and Nextel get better reception and "more bars" than I do in the same places. —… read full review »

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greenwitch
Rosedale, IN

helpful
vote

Like this feature not everday relentless email for free ones

appreciative of good service, expecting good, fair service, cost-conscious, reliant on my phone, Verizon user

DEC

2007

Liked this feature, phone and service from Verizon that I bought one and added to my phone for a friend in another state. She now can call anytime and I always know when she is calling me because of special ring tones. — It is a safe bet to check the coverage area map before you do this as it could cost you if they are in a roaming area where your service doesn't cover. — My friend convinced her family to join the network. She has 2 brothers and three sisters and They are all using the same network and not adding to their long distance phone bill. — They know when… read full review »

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ggirl
Clermont, FL

helpful
vote

No frills and no risks. Get ready for the basics.

budget conscious, willing to pay more for quality, love to travel, into finding great deals online, daily driver, Open-minded, not rich, value conscious

AUG

2007

Verizon wireless is the most reliable service I've experienced. There have been many occasions when my friends' services were not getting reception while I was. I travel a lot and have never had to pay extra fees for "roaming" I do not like the pricing plans, as they seem a little pricey compared to the other plans. I have been with this company for more than 10 years and feel I get little to no customer appreciation. Why must I always sign a new contract to get a discounted phone? Haven't I proven my loyalty? I also usually feel the phones… read full review »

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jeremy78tn
Nashville, TN

helpful
vote

I'd say I'm a satisfied customer.

expecting good, fair service, Every day computer user, cost-conscious, appreciative of good service, reliant on my phone, budget conscious, a woman, I believe in honesty

NOV

2007

I really like verizon because it never drops a call, I can use it just about anywhere. — It's great because most of my family and friends use it, and it's mobile to mobile. — I also think the customer service is great, I had a problem that I didn't feel was explained to me very detailed, and they went ahead and credited me because they understood how I could feel that way. My favorite store for great customer service is East Lansing. They serve coffee to the customers while we wait, and they answer my questions to the fullest… read full review »

read 1 comment

sugarjet
Lansing, MI

Reviews of Verizon Wireless Network

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Verizon Wireless Network Reviews

Verizon Wireless Network Review Summary

Verizon Wireless Network Comparison

Verizon Wireless Network Ratings and Reviews

Reviews of Verizon Wireless Network

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