T-Mobile Reviews

Overall

3.83 of 5 (by 191 users)

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T-Mobile Review Summary

Our reviewers have given T-Mobile solid marks as a cell phone provider. One of the primary reasons for this is that the pricing is fair and there are perks to being a customer for a certain period of time. One reviewer remarks “I would not change my cell phone service provider for any reason.” Of course, customer service can only get you so far, what about overall quality? “I haven’t yet experienced a dropped call or a problem making a call” says one happy customer. Not so fast, though, some reviewers have reported that in some places they have hit dead spots, which leads us to the primary complaint; T-Mobile needs more coverage. Still want to look around? We’ve got reviews of many more cell phone service providers.

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81%

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T-Mobile Comparison

Most Helpful
Favorable Review

Customer service is outstanding

SEP

2007

I can not say enough great things about T Mobile customer service....that is the main reason I stay with this cell phone provider. Every problem (there have been only a few) has been handled in a friendly, professional and courteous manner. They will take as much time as needed… read full review »

appreciative of good service, expecting good, fair service

gbmom
Gulf Breeze, FL

Most Helpful
Critical Review

IT SUCKS

FEB

2008

Living here in Conway, Arkansas. This is the worst phone service that I have ever had!!! I will be very happy when my time is up on this one!!! Never will I use it again. I got a bill that was unreal!! I talked over my minute and my gosh never in my life have I ever had such a… read full review »

cost-conscious

dreades69
Conway, AR

T-Mobile Ratings and Reviews

items/page: 15 | 30 | 50 displaying 1 to 14 of 191 sort by: most helpful | date | rating

helpful
votes

TMobile To Go is the Best

expecting good, fair service, not rich, a pet owner, practical, budget conscious, married, appreciative of good service, pc-user

DEC

2007

After 7 years of $100 a month for 800 minutes at Verizon, I finally got out and got a To Go plan with TMobile. I was given a free Nokia 2160 with carrier, charger, an refused d headset. I had my phone number transferred from Verizon to TMobile. But Verizon refused to release it. So TMobile put on the boxing gloves & got it moved. So now I was a TMobile customer & learned that $100 gets me 1200 minutes that are good for a year. I am then termed a GOLD MEMBER who gets 15% additional minutes to any future purchase of minutes. So I returned to pick… read full review »

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MacGyver
Cleveland, OH

helpful
votes

T-Mobile customer service ROCKS!

eating out weekly, Open-minded, into finding great deals online, dependent on my phone, appreciative of good service, into trying new things, budget conscious, laid-back

AUG

2007

As with every cell phone carrier, a times comes when you must talk to customer service for whatever reason. I've had service with T-Mobile since 2002 and I cannot tell you how much I actually look forward to speaking with their customer service. Every time I've had an issue, it has been solved, to my satisfaction. They are always friendly, and appear to really enjoy their jobs. Whoever does their training should offer their services and expertise to other companies. If there have been mistakes on billing, they have promptly taken care of the issue or explained to me, in a tone and manner that… read full review »

read 1 comment

lauras
Lebanon, TN

helpful
votes

This is a consumer friendly plan

cost-conscious, appreciative of good service, nature lover, expecting good, fair service

AUG

2007

T.Mobile has proved itself to be top-notch as far as i am concerned. After using some of the other serices, this one's plan 1500 minutes for $39.99 a month is great. After a year or so (not sure which) you go on a month to month basis...far different from other plans. — Further, you have LD service all over the USA. — — Verizon, a former carrier I used, told me I would have free LD service from Hawaii. When in Hawaii I used the phone to call all over the USA. They charged me roaming! I had to go through a lot of phone calls, name remembrances of people who had given… read full review »

read 2 comments

halilshine
Kenner, LA

helpful
votes

Can't find better Service

cost-conscious, txtng dly

APR

2008

I have to say I have used AT&T, Sprint and Cingular and I have never had better service. I have been with them for 7 years now and I hope they never go away. They work things out with you when you have a problem and best of all they admit when they make a mistake....AND guess what else?! They fix it! — That is right a company that actually fixes mistakes they make. — Also the price is good, compairs to the rest of the companies. — GO T MOBILE —… read full review »

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MayaBree
Olympia, WA

helpful
vote

Great Deals on Nokia

Every day computer user, a person who likes a bargain, dependent on my phone, value conscious, cost-conscious, I believe in honesty, a bargain hunter, expecting good, fair service

DEC

2007

After a very bogus 7 years with Verizon & getting out of the contract which I never actually added any future years. But when you get the new phone after 2 years, they have you extended for 2 more. So we stated NO MORE CONTRACTS! So we shopped & got all kinds of come & get its but show up & the stories all change. ATT/Cingular has ads going with Yahoo DSL, U-Verse cable or Dish Network, and home phone service and get a $350 CASHBACK. But you have to buy everything for plenty. Their cell turned me off with the $1 a day charge to use the phone… read full review »

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MacGyver
Cleveland, OH

helpful
vote

Yes, I Hear You Now

cost-conscious

JUL

2008

Years ago, I had Verizon. And I had no problems with them. Then I got hit with a double whammy; bankruptcy after the divorce, and medical problems that kept me from driving a truck. My Verizon bill was paid up-to-date, but, I declared bankruptcy. I switched over to a "pay as you go" plan with Verizon. That was OK, but I got charged even if I connected to an answering machine! (Less than one minute but charged for two.) Later, when my disability checks started to come in, I asked Verizon for a credit plan again. NOPE! Shot down. — T-Mobile… read full review »

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OldHippie
Saint Louis, MO

helpful
vote

Signal is awful

budget conscious, not rich, Every day computer user, dependent on my phone, I believe in honesty, married, a busy person, a bargain hunter

JAN

2008

From the beginning we could not get a signal where we live, rural area, which I am a stay at home mom with disabilites & if I need to get ahold of my husband for an emergency the cell phone is my life saver. I tried to return the phone & not keep the contract and with only having so many days to return it, time ran out because they were trying everything NOT to have me return it, making excuses to try this try that. They did finally send a return slip but it was already past the so many days of being able to return them. Therefore we got stuck in a 2 year… read full review »

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MsSmiley
Darlington, IN

helpful
vote

Great Phone Company with Plans to Fit You!

married, on a tight budget, a busy person

APR

2008

T-mobile has been my only cellular company that I have been with and I would not change it. I actually got my husband switched over from Centennial and we were paying as much for the two of us cheaper than his usual Centennial bill. So it was already a great deal! — The only problem that I have had with them is that when I moved, my phone longer worked in the area because it had the wrong frequency in the phone. Then I had no phone service, but still paid for my monthly bills. — But as soon as I got a hold of customer service, they gave me a few options of what… read full review »

read 1 comment

raedington
Bryan, OH

helpful
vote

I can't hear you~AGAIN!!!

Every day computer user, value conscious, dependent on my phone, cost-conscious, I believe in honesty, somewhat tech savvy, computer literate, not rich

APR

2008

When my son convinced me to sign up for Flex-Fay and My Faves, I thought I was doing the right thing. I was misled from the get-go at the corporate store neat my home. I certainly did not get what I was promised. Instead, I got stuck with a phone that has numerous glitches, a Samsung 1219 and service that works when it wants to. I get static both from the network during calls and their excuse for customer care when I try to resolve the many service issues I have encountered. Frequently- at least once a day, I have no signal at all, even when I'm standing… read full review »

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jtry1953
Warwick, RI

helpful
vote

t-mobile is, in my opinion, the best mobile carrier by far!!!

appreciative of good service, expecting good, fair service, nature lover, budget conscious, cost-conscious, value conscious

SEP

2007

i went into the cell phone thing knowing nothing about it...i chose t-mobile because of the cost of the phone. i started out with a pre-paid account..about two months after i bought the phone, hurricane katrina roared ashore in my home state of mississippi...leveling much of it in the process. our home in ocean springs was completely destroyed. it was about two days after the storm that i turned my phone on (in the shelter that had become our home) and low and behold---i had minutes!!!! for some three months after the storm i did not have to worry about buying… read full review »

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cerridwen19513
Eight Mile, AL

helpful
vote

T-Mobile can be for anyone of any age!

computer literate

FEB

2008

I have had T-Mobile for over a year and a half now and can say I have been content with my service. It was a little rocky in the beginning because I got my phone through an authorized dealer and not a T-Mobile store. After everything was cleared up, I started to really enjoy my service. I rarely have dropped calls, if any. The phone selection is awesome and I have appreciated all of the phones I have had. I am not a very lucky person when it comes to phones and I tend to drop them constantly. Their Motorola phones are very durable and I wouldn't get another brand as long as I have T-Mobile.… read full review »

read 1 comment

Cammi-Girl
Marietta, GA

helpful
vote

They really do have the best customer service out there.

cost-conscious

FEB

2008

I have been with T-Mobile for a little over a year now. They were the best deal for my deposit and that is honestly why i chose them. Everytime i call into customer care they have been wonderful to work with, friendly, and have answered all my questions to the extent in which i have needed. The only problem i have really had is when i bought my phone i lived in Oregon, which has amazing service. Now i live in Louisiana, and if you dont live in a large city (which i dont) like New Oreleans, then you dont have have service on their towers anymore. If you are lucky you can pick up another… read full review »

read 1 comment

IrishEyes
Eunice, LA

helpful
vote

everyone needs a cell phone

not rich, a bargain hunter, enjoy girly stuff, very happy with this product, a person who likes a bargain, into trying new products, expecting good, fair service, happy to play with my kids

AUG

2007

i just thought that i would write about T-MOBILE cell phones! — i think tmobile will give anyone a chance with a cell phone, unlike all these other brands out there that want hundreds of dollars to open and account with them.. — i tried to get sprint and they wanted a 250 deposit per phone i was gonna get, but with tmobile they gave me service with a spendin limit and if i dont go over that limit my phone will never be shut off! — thats all and i hope who ever reads this has a great day and a great wknd to come —… read full review »

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nutsbestfriend
Barrington, RI

helpful
vote

good serivice, would only change one thing

cost-conscious, txtng dly, very happy with this product, a woman, a busy person

MAY

2008

i really like this service, and i have tried several. i get service just about every where. customer service is always willing to help you. the one thing i would change would be that my minutes roll over. when you have the t mobil to go plan, they roll over, but not on a monthly plan and i wish they did. the price i pay isn't bad when you break it… read full review »

read 2 comments

dastephan6
Lawrence, MA

Reviews of T-Mobile

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