3.3
907 reviews
Other Cell Phone Providers:
  • Average: 3.3
  • High: 5.0
AT&T Wireless

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AT&T Wireless
 
3.3

(based on 907 reviews)

Ratings Distribution

  • 5 Stars

     

    (195)

  • 4 Stars

     

    (285)

  • 3 Stars

     

    (181)

  • 2 Stars

     

    (109)

  • 1 Stars

     

    (137)

66%

of respondents would recommend this to a friend.

Pros

No Pros

Cons

No Cons

Best Uses

No Best Uses
    • Call Quality:
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    • Coverage:
    •  
    • Plan Options:
    •  
    • Features:
    •  
    • Customer Service:
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    • Affiliation:
    • I received a sample (34), I am an employee or otherwise affiliated with the brand (5)

Most Liked Positive Review

 

Good Customer Service, HIGH rates!

I have been an AT&T Wireless customer for many many years now and I can confidently say that they have one of the best customer service and staff in the country. Over the...Read complete review

I have been an AT&T Wireless customer for many many years now and I can confidently say that they have one of the best customer service and staff in the country. Over the years, I have had numerous issues with AT&T Wireless but the customer service dealt with all of them very efficiently and in a professional manner. The service is quite good too. Although I won't say it is the best because I have had issues with the LTE connection when I am out of my area or traveling etc but compared to a lot of other service providers, AT&T Wireless has good service. It is definitely not the fastest 4G network in America as advertised, but AT&T still offers a great LTE experience. After mentioning the Pros, the biggest Con for me is the HIGH rate plans. They don't have sufficient plans to choose from that would suit different needs. Their plans are quite a bit more expensive than other alternatives available in the market.

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Most Liked Negative Review

 

ATT- BEWARE PHONE SERVICES and BILLING

**Folks please beware if you are an ATT customer-formerly Cingular**.I sure wish cingular would not have sold me out to ATT.If you read this and have a recommendation for a good phone...Read complete review

**Folks please beware if you are an ATT customer-formerly Cingular**.I sure wish cingular would not have sold me out to ATT.If you read this and have a recommendation for a good phone company please tell meyour point of view !Yesterday I received a "courtesy call" from ATT telling me both of my phones werebeing turned off immediately ! they said I owed two months on my cell & home phones.I also have my 82 yr. old Mother on the Family Cell Plan.ATT Courtesy caller was rude, did not even verify my account info when I told the lady shewas making a mistake-she got irate at me ! After I realized I was in a shouting match with her I demanded a Supervisor that could give me a Fax number to show proof of payment. After being on hold for 15 min. and transferred several times-each time another 10 minute holdFINALLY a Supervisor that was professional and very apologetic telling me I had been a customer since 1996 (actually 1989-their records don't go back that far) without changing my number or ever having services shut off. CINGULAR WAS WONDERFUL !Ha Ha 1989 that is when a Cell Phone weighed 2 lbs.and you had to carry it around in a bag.ATT is TERRIBLE -they are also doing this to many other people I know that haveexcellent payment records. While they threaten you they ask you to buy other services !To correct this situation it took several hours of being on hold and passed from Serv. Rep to Service Rep. Thank God I bank online and could print confirmation numbersof all six payments that I had indeed made on time.Please help me find a new Phone Company....Any suggestions ?

Reviewed by 907 customers

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1.0

Probably worst customer service of the major carriers

By 

from Dallas

Comments about AT&T Wireless:

Took a better part of two days and 3 customer service calls and my new iphone 7 from Thanksgiving shopping is not yet activated. Just keep getting bumped from one agent to other

 
1.0

TERRIBLE CUSTOMER SERVICE! HUNG UP ON 5 TIMES !

By 

from Oregon

Comments about AT&T Wireless:

All I needed was a refund! And after being on the phone for a total of 2and a half hours and being hung up on 5 times I did not receive any type of refund or anything! The very last lady I spoke to would not let me speak to her manager and was arguing with me about refunding me for something I was charged for that I didn't even have anymore! I was told multiple times that I would receive a refund and proceed to be hung up on! Overall I was very disappointed and appalled at the lack of customer service and help that I received very rude lady that wouldn't let me speak to her manager! I received absolutely NOTHING after explaining my situation 5 times due to being hung up on so many times!!! Let's just say I don't use AT&The anymore! They charge you for things you don't have and then proceed to not refund you!

  • Affiliation:
  • I received a sample
 
1.0

This company can't handle their own phones!

By 

from Bentonville, AR

Comments about AT&T Wireless:

After 25 years as an ATT user I am done with them. I've spent the the last 2 days attempting to reach someone at ATT who can assist with a number of customer service issues. After no success I decided to pay my bill and close my account. Their online system isn't working. When I called, I was supposedly transferred but instead disconnected twice by their automated systems, then when I called this TECHNOLOGY BUSINESS their answer was to DRIVE to their store!

 
1.0

What's to like?!

By 

from Houston Texans

Comments about AT&T Wireless:

Don't get me wrong the coverage is AWESOME and so are the phones, but the customer service is a nightmare! I absolutely dread calling in for any reason. If you have to call in you'd better take the WHOLE DAY OFF from work because you are going to need it. You will get transferred 5 to 10 times while staying on hold in the interim just to speak to someone who seemingly has no idea how to help you and usually just tries to redirect you into purchasing a product or additional service. Many of the employees have such limited vocabulary and understanding of English that communication is rough, which is ironic. I'd say about half the time you'll spend anywhere from 30 minutes to 3 hours trying to resolve a simple issue and either get hung up on and have to start over, or get so incredibly frustrated that you just give up and live with the problem. I've heard of people saying that AT&T employees are disrespectful, but in my opinion most of their problems are just basic incompetence. To put a fine point on it AT&T is just too big for its britches. Too many departments, too much confusion and no one knows what is going on

  • Affiliation:
  • I received a sample
 
1.0

Robbing People

By 

from Dallas Tx

Comments about AT&T Wireless:

AT&T is a rip off con artist company they overcharge and when you call them out they basically want to try and credit your account and not take ownership for the mistakes that they made I wouldn't recommend any of their services to a dead or even dying dog

  • Affiliation:
  • I am an employee or otherwise affiliated with the brand
 
3.0

Good Coverage but complex plans & structures

By 

from Providence, RI

Comments about AT&T Wireless:

ATT has great network coverage you can find in the North East US. You can be in a crowded city with tall buildings around or you can be on Mt. Washington in New Hampshire, the coverage wont let you down. But their plans can be tricky and somehow they manage to thrust bigger data plans down your throat.

  • Affiliation:
  • I received a sample
 
1.0

bad vibes

By 

from tulsa, oklahoma

Comments about AT&T Wireless:

Watch your account and make sure they don't add on or change your plan without your knowledge. They changed mine without me even being aware of it.

  • Affiliation:
  • I received a sample
 
1.0

Horrible

By 

from St. Louis Mo

Comments about AT&T Wireless:

Horrible customer service. Very unprofessional. Repairman messed it up worse than it was before then got mad and left it unconnected for 4 days. After many many years of using them, we never will again.

 
2.0

My cell phone quit working.

By 

from Sn antonio,Tx

Comments about AT&T Wireless:

My cell phone quit working. I took it to the AT&T store and they worked on it and tried to get it working and I couldn't do it so they informed me I should send it in to the warranty company with AT&T. I received a new phone from AT&T and then later on the AT&T sent the old phone back and said it had liquid, down the AT&T store that check on the phone and suggested to turn it in should have noticed it had liquid damage. We never got it wet so I would not have known it has liquid in it. AT&T and their warranty company want to charge me for the new phone and it will not work with me. I want to blame it on everyone else. Very disappointed with AT&T, the warranty company and the store that represent AT&T.

 
1.0

Stealers

By 

from Los Angeles

Comments about AT&T Wireless:

They steal money from everybody
overcharge my account and trying to complain but all you get is operators that sound like robots and can not give you an answer.
I spend 6 days on the phone for nothing, I'm back to the beginning with a big frustration and negative energy

  • Affiliation:
  • I am an employee or otherwise affiliated with the brand

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