3.2
980 reviews
Other Cell Phone Providers:
  • Average: 3.3
  • High: 5.0
AT&T Wireless

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by PowerReviews
AT&T Wireless
 
3.2

(based on 980 reviews)

Ratings Distribution

  • 5 Stars

     

    (201)

  • 4 Stars

     

    (294)

  • 3 Stars

     

    (191)

  • 2 Stars

     

    (111)

  • 1 Stars

     

    (183)

63%

of respondents would recommend this to a friend.

Pros

No Pros

Cons

No Cons

Best Uses

No Best Uses
    • Call Quality:
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    • Coverage:
    •  
    • Plan Options:
    •  
    • Features:
    •  
    • Customer Service:
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    • Affiliation:
    • I received a sample (51), I am an employee or otherwise affiliated with the brand (18)

Most Liked Positive Review

 

Good Customer Service, HIGH rates!

I have been an AT&T Wireless customer for many many years now and I can confidently say that they have one of the best customer service and staff in the country. Over the...Read complete review

I have been an AT&T Wireless customer for many many years now and I can confidently say that they have one of the best customer service and staff in the country. Over the years, I have had numerous issues with AT&T Wireless but the customer service dealt with all of them very efficiently and in a professional manner. The service is quite good too. Although I won't say it is the best because I have had issues with the LTE connection when I am out of my area or traveling etc but compared to a lot of other service providers, AT&T Wireless has good service. It is definitely not the fastest 4G network in America as advertised, but AT&T still offers a great LTE experience. After mentioning the Pros, the biggest Con for me is the HIGH rate plans. They don't have sufficient plans to choose from that would suit different needs. Their plans are quite a bit more expensive than other alternatives available in the market.

VS

Most Liked Negative Review

 

ATT- BEWARE PHONE SERVICES and BILLING

**Folks please beware if you are an ATT customer-formerly Cingular**.I sure wish cingular would not have sold me out to ATT.If you read this and have a recommendation for a good phone...Read complete review

**Folks please beware if you are an ATT customer-formerly Cingular**.I sure wish cingular would not have sold me out to ATT.If you read this and have a recommendation for a good phone company please tell meyour point of view !Yesterday I received a "courtesy call" from ATT telling me both of my phones werebeing turned off immediately ! they said I owed two months on my cell & home phones.I also have my 82 yr. old Mother on the Family Cell Plan.ATT Courtesy caller was rude, did not even verify my account info when I told the lady shewas making a mistake-she got irate at me ! After I realized I was in a shouting match with her I demanded a Supervisor that could give me a Fax number to show proof of payment. After being on hold for 15 min. and transferred several times-each time another 10 minute holdFINALLY a Supervisor that was professional and very apologetic telling me I had been a customer since 1996 (actually 1989-their records don't go back that far) without changing my number or ever having services shut off. CINGULAR WAS WONDERFUL !Ha Ha 1989 that is when a Cell Phone weighed 2 lbs.and you had to carry it around in a bag.ATT is TERRIBLE -they are also doing this to many other people I know that haveexcellent payment records. While they threaten you they ask you to buy other services !To correct this situation it took several hours of being on hold and passed from Serv. Rep to Service Rep. Thank God I bank online and could print confirmation numbersof all six payments that I had indeed made on time.Please help me find a new Phone Company....Any suggestions ?

Reviewed by 980 customers

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1.0

Worst customer service EVER

By 

from San Bruno, CA

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Comments about AT&T Wireless:

I signed up during a buy one get one free offer. When creating my account the staff member made an error and this error canceled my promotion. Long story short after 4 months and over 100 hours on the phone, 3 unwarranted termination of services. I was put into collections. I took it to ATT presidents office who could help. Now im working with the State public commissios dept

 
1.0

Wouldn't Recommend to my dog

By 

from Detroit, MI

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Comments about AT&T Wireless:

Was promised a set price cheaper than my former carrier and the price was triple! Regret leaving the other service!!!

 
4.0

Alright

By 

from Gainesville fl

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Comments about AT&T Wireless:

Good service but high rates

 
4.0

Better than Sprint

By 

from Denver CO

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Comments about AT&T Wireless:

I've had AT&T for a few years now. I was paying the cheapest $50 for 3 GB but i kept going over and it slowed my speed. I couldn't afford anything else. I was in luck, i called AT&T last year and told them my situation, even though I work, i still get paid minimum wage. The lady said since I'm valued customer for this many years I'm qualified for a discount. $40 for 6 GB data and i still get my work discount of 20%.
Then i saw that my bill changed without them telling me but it was a good change, now I'm paying $45 for 12 GB data and unlimited texts/calls. So overall I'm getting a very good deal.
For me it's really good deal.

 
3.0

It is working for now

By 

from Missouri

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Comments about AT&T Wireless:

I have had AT&T for about 10 years now. In the beginning I was a huge fan of AT&T. I felt like the coverage is great. Over the years, the price has continued to rise. I am not happy with the price I am paying at the moment. I am in search of another option.

  • Affiliation:
  • I am an employee or otherwise affiliated with the brand
 
5.0

Att has been my provider for 20 yrs

By 

from Cathlamet wa

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Comments about AT&T Wireless:

I have been an ATT costumer for 20 plus years they have awesome customer service and I have had every IPhone to the 8 plus so far

 
2.0

No do not like

By 

from Livingston Louisiana

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Comments about AT&T Wireless:

I have had dropped calls non stop prices is horrible they charge you for everything. Wish they would go back to the 2 years contracts.

 
4.0

Ok service

By 

from Auburn, Ca

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Comments about AT&T Wireless:

I have had AT&T for many years and most the time serice is good but sometimes even in my house i sont get good service. I mean i do live in a bit of a rual area but still kind of expect my cell to work good

(1 of 1 customers found this review helpful)

 
1.0

Bill is different every month

By 

from Rochester Indiana

Comments about AT&T Wireless:

Every single month our bill is different .... dont go with att ...... they lied that I had unlimited hotspot too.

  • Affiliation:
  • I am an employee or otherwise affiliated with the brand
 
5.0

By 

from Jackson, TN

Comments about AT&T Wireless:

...

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