Verizon FiOS Cable Service Reviews

BIGGEST MISTAKE I EVER MADE

Overall

Rated 1 out of 5

Verizon customer service has got to be in the running for worst on the planet. Don't get me wrong, each and every person I have spoken to has been very nice. They apparently are just all utterly incompetent. First of all Verizon has about 600 different numbers. For any issue you have, you run the risk of being transferred or having to call 5,6, 7 different numbers before you have a shot at solving anything. Just getting a person on the phone alone will take a significant investment of time. Every representative will tell you a different story. All with great conviction.

There is no way I can outline all the issues I have had in my short 2 months with Verizon (it took me 4 pages to type it a...

Love Verizon FiOS

Overall

Rated 5 out of 5

Customer service

Rated 3 out of 5

Reliability

Rated 5 out of 5

Content variety/availability

Rated 5 out of 5

I had Comcast for many years and they were constantly raising their rates. I'm glad I made the switch. I ordered the Triple Play Extreme HD package. I have fiber optic TV, phone and internet service, 1 digital DVR/cable box, 1 regular digital cable box and 2 converters with over 200 channels and I am paying about $45. less than I would have paid with Comcast. The speed of the internet, picture quality on the TV and phone service are excellent! Customer service could use some improvement but really no different than Comcast. I have had Verizon FiOS for over a year now and would definitely recommend it.

Best cable I've ever had !

Overall

Rated 5 out of 5

I used to have Cablevision as my cable provider for a couple years. I never really had a problem the bills were always the same price customer service is pretty friendly but the picture quality was choppy after a while and I would get a lot of delays in the menu and when changing channels it always took a while. When my contract was up I decided to give Fios a chance as it was new to my area, and they had a no contract deal going on which was the only way that I would sign up with Verizon because in the past they overcharged me for everything. I had a really nice guy installed the system and make sure we knew how to use it before leaving. He even gave us his number if we had any problems. Ev...

Amazing Features

Overall

Rated 5 out of 5

I couldn't wait till FIOS was available in my neighborhood. I was really fasinated by the Multiroom DVR. Although no cable service is perfect the Mutiroom DVR is truly amazing. With my previous cable service I had to pay for two DVRs one to tape my sons' shows so they could watch in the living room but could be accessed in their room. We had another DVR for our bedroom. This meant we were force to stay in the room where the shows were originally recorded. I now can access any taped recording in any room that has a cable box. It was worth the investment of getting an additional box for our gym room which allows me to watch recorded shows while I work out. The pricing and access to HD channels are basically comparable to other cable services but their Multiroom DVR puts them ahead in my book.

Reviewer received a sample of this product.

Terrible customer service

Overall

Rated 3 out of 5

Verizon Fios has it's problems like everyone else. But when my favorite TV show doesn't get recorded or the movie I recorded is blank and I call customer service and ask for some sort of credit they say they can't do that. All I want is some sort of compensation for ruining my Tues. night. Seriously what's a couple bucks to them, but to me it means they care and hopefully it won't happen again. Other TV companies have given me credit in the past but not Verizon. And when my 5 year old ordered Batman movies thinking they were the free Batman movies all Verizon could say was that he ordered them on purpose. It doesn't matter that they changed their menu and free kids is right next to kids, which are the ones you have to pay for. All I'm saying is that a little bit of credit would have made me feel a lot better. I guess they'd rather have unhappy customers then credit a couple bucks out.

No real compensation for service that did not function

Overall

Rated 1 out of 5

Customer service

Rated 1 out of 5

When the service worked it was excellent. However, I expected more than a nominal credit after having poor service for more than six months. I would have remained a loyal customer if Verizon had offered me a more reasonable credit (and not even a full credit - just a portion of the $80 I was wasting a month for tv/dvr that didn't work). The fix was a new set box. I requested this several times and was told I did not need it. Only when I threatened to cancel my service did I finally get offered a new set box. And then I received only the nominal credit. I am looking forward to canceling my service soon and will never use verizon fios again.

Reliability

Rated 1 out of 5

Six months of poor service. I received quick fixes by contacting online representatives and calling their customer service line, but ultimately I needed a new set box, after more than six months of my tv skipping and freezing every time I tried to watch a live or dvr'd program.

Content variety/availability

Rated 5 out of 5

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Verizon Fios has it's pluses and minuses

Overall

Rated 3 out of 5

I switched from Comcast to Verizon when Fios first came to our area. I got a great deal, and they were able to bundle all of my services into one bill. They gave me an install date, and then couldn't meet that date. I mentioned that I would have to pay extra to Comcast because I was now into a new contract with Comcast. Verizon paid off my contract with Comcast for me.

I have never had any problems with my Verizon service so I don't know if they would come out right away or not. I did need technical support a couple of times over the phone and I did have to wait a long time. The options when you call in are confusing and frustrating, but once I got a real person on the line that perso...

Verizon Fios is my favorite

Overall

Rated 5 out of 5

Customer service

Rated 5 out of 5

I called with a concern of my bill and I got a reduction by$15 per month...hey a little savings is better than none.

Reliability

Rated 5 out of 5

I've never had a poblem with picture or reception. It never fails me.

Content variety/availability

Rated 5 out of 5

Lots and lots of chanels.

I've had 2 other cable providers and Verizon Fios is my favorite. I absolutely love it. It's got so many chanels that you are never bored. There's always something good to watch. I love that I can set things to record from my phone if I'm not home. I can access movies from my Blackberry Playbook. I love the on demand feature as well. It's also easy to navigate through with search features that can speed up your chanel search. I love it!!!

Bait & Switch

Overall

Rated 1 out of 5

Be on the lookout for hidden fees and dishonest billing. I signed up for FIOS based on a promotional rate of $79.99 per month for the Triple Play package for 24 months. The only additional charge was supposed to be an activation fee. My first bill came and listed the Triple Play package charge as $99.99. I called Verizon customer service to have it corrected, and after 2 hours of mostly waiting and being passed from one person to another, I finally spoke with a supervisor who admitted they had probably made a mistake. She said that my bill would adjusted the next month to $79.99, however the next month, it had been changed to only $84.99. There was no signed agreement and nothing in writing, so it seems that Verizon can make up a new amount to charge at will each month. If at all possible, if you sign up for FIOS based on a promotional rate, GET IT IN WRITING from Verizon, or they will get you connected and then charge you a higher rate!

Reviewer is an employee or otherwise affiliated with the brand.

Terrible customer service (Verizon FIOS internet)

Overall

Rated 2 out of 5

I have just wasted hours of my time that I will never get back trying to report and resolve a service problem with Verizon FIOS. The web interface for support was totally unhelpful, the web based chat service took over 20 minutes to connect and then was incompatible with the iPhone (of course, my regular internet was inoperative, that was why I was calling), and I have spent hours on hold waiting to talk to humans. The humans have been okay once I got to speak with them. The whole setup is a customer-hating device designed to cut down on service calls by frustrating those attempting to reach the company. Not uncommon in today's "customer service" but worse than most. My advice would be to find a better service.

My Whole House is Verizon and I LOVE it!

Overall

Rated 5 out of 5

I have quite an opposite review of Verizon FiOS than the one other person who has reviewed the service. My experience has been fantastic with both customer service and the quality of the service for cable.  We had Comcast and terrible service.  When Internet went out, even if they KNEW it, I had to wait until others in my neighborhood called to complain before Comcast would declare an "outage."  I actually had to go knock on doors asking neighbors if they had service and if not to please call so Comcast would declare an outage. Otherwise they had to schedule a service visit for the next day or two days later.The day FiOS was available here I called, ordered service a...

If you've got FIOS Cable TV in your area, get it

Overall

Rated 5 out of 5

After having spent years fighting with Comcast over their billing, their service outages and just about everything else you'd find wrong with a cable monopoly, FIOS TV service became available in my Town.  Actually, first the telephone and internet service became available.  I had already signed up for those and when the TV/Cable service became available, I called the very next day and had them install it.

Installation is easy, especially if you've already gotten the internet and telephone service installed.  They just run new lines to the rooms where you want to have FIOS TV boxes and then give you the boxes to run the programming.  You can get a basic box or get an HD ...

NO NO NO!

Overall

Rated 1 out of 5

We were going to switch from dish to fios so I spent 55 min on the phone w a rep who assured me I had everything I wanted and that an installer would contact me the following day for install 2 days later but no call! I called Verizon again the following day and much to my dismay I had been lied to about what I was getting but after another hour on the phone the problem was solved right? NOPE! I had been assured that I would once again be contacted by an installer and that they would be there the following morning between 8-12 noon but once again no call and no show. Contacted fios again and they said the installer was running late and would be there by 3pm...I decided to end the relationship before it started. If they can't even provide moderate customer service to a new customer how could I possibly expect them to provide it to me later on! FIND A BETTER OPTION!!!!!

Worse service experience of my LIFE.

Overall

Rated 1 out of 5

I moved into a new home two months ago and the Fios installer showed up 2 hours LATER than my designated 4 hour window. He was in such a rush - he did not complete the install. He never turned on the phone jacks in the through out the house (only in one room) and he provided us with the incorrect cable box. After spending over 10 horus on the phone with FIOS - Its been two months and two weekend appointments have passed where I waited over 6 hours each day for a FIOS repair person to show and they never did. I am still with no phone, incorrect cable box and no one is able to help. This is the worse company and worse service I have ever experienced. You should be ashamed and the President should be fired.

Service is the worst I have seen

Overall

Rated 1 out of 5

After being with Cox for several years, we thought we would give Verizon a try. They had a bundled offering (TV, Internet and Phone) with a comparable price vs Cox. The sales people were great but it was all downhill from there. The home phone did not work after the first installation visit. I called and they said they would send a technician out the next day anytime between 8am and 5pm. No one showed up. Not even a phone call. I called tech support again and they put me on hold for 55 minutes and the next person who picked said welcome to Verizon so we had to start all over again.

In the end, the only compensation Verizon provided was to waive the phone charges for the 2 days I did not have the service ($5). $5 for keeping me home for two days. Nice.