2.6
275 reviews
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  • Average: 2.5
  • High: 5.0
Charter Cable TV

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by PowerReviews
Charter Cable TV
 
2.6

(based on 275 reviews)

Ratings Distribution

  • 5 Stars

     

    (31)

  • 4 Stars

     

    (48)

  • 3 Stars

     

    (62)

  • 2 Stars

     

    (53)

  • 1 Stars

     

    (81)

45%

of respondents would recommend this to a friend.

Pros

No Pros

Cons

No Cons

Best Uses

No Best Uses
    • Customer Service:
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    • Reliability:
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    • Content Variety/Availability:
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    • Affiliation:
    • I received a sample (18)

Most Liked Positive Review

 

I love the service, but I can't believe others reviews

I have NEVER had a single problem with charter service, and I've been with them for years.  I love the service I get from charter.  I cant believe some of the...Read complete review

I have NEVER had a single problem with charter service, and I've been with them for years.  I love the service I get from charter.  I cant believe some of the reviews that I've read.  The employees dont lie, you just think they do. Your not happy by what they say.  Just because they can't jump through hoops and make you the happiest person alive because your missing one channel and you want 3 months taken off of your bill, you think they're lying.  In reality think of how much every single channel costs.  Also, think of how much your cable costs each day.  I've seen so many reviews that state that its so expensive.  Also, I'd like to know how many of you started screaming at the person that you got on the line.  You have the right be upset, you have the right to be frusterated.  But do you have to scream at the person and call them foul names?  How far do you think your going to get by using foul language?  The representative has the right to disconnect the call when you start swearing at them, and most of them will put up with it for quite a while.    I know that American Idol is very important to you, but every company has to pick their battles you know.  Which do you think is more important, a customer missing 1 or 2 channels, or a customer that is missing their telephone service?

VS

Most Liked Negative Review

 

Charter is overpriced with spotty service.

We did not have much of a choice when we got charter because it was either Charter or satellite because nothing else is available in our area. We got crappy reception way to often...Read complete review

We did not have much of a choice when we got charter because it was either Charter or satellite because nothing else is available in our area. We got crappy reception way to often and we even had the digital service. I did like all the free stuff you could access through ondemand but that alone was not enough for us to keep it. I have never wanted to use a satellite service but have switched from Charter to satellite because I just hated how often the recetion was crappy. It was weird because the picture would go black & white a lot and the sound would be out of sync and this happened randomly an any channel and even occured in the ondemand. I also dropped there internet service because my old free dial up service through netzero was faster and more reliable than there so called high speed service. I also switched to a satellite internet service. Anything has got to be better to be stuck with lame old charter.

Reviewed by 275 customers

Displaying reviews 1-10

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1.0

I wouldn't use charter for anything but Internet.

By 

from Morristown tn

Comments about Charter Cable TV:

No thanks

(1 of 1 customers found this review helpful)

 
1.0

Wish I had more of a choice

By 

from Massachusetts

Comments about Charter Cable TV:

Our area does not have options for internet providers. The service is completely undependable. We tried to update some equipment one time; we bought the first item off of charter's list of compatible modems but could not get it to connect even with customer service. Recently they were blocking my usage with a request to accept the terms and conditions agreement, which I am still not sure wasn't just a phishing ploy because when I logged into my account there was no mention of needing to update this information.

  • Affiliation:
  • I received a sample
 
5.0

CHARTER INTERNET

By 

from Greenville, SC

See all my reviews

Comments about Charter Cable TV:

I have had charter Internet for about 6 months now and I'm beyond happy with my service. I haven't had any secret charges like I have had with other companies. The no contract is also a huge plus.

(1 of 1 customers found this review helpful)

 
1.0

All services out... have to wait 2 days for tech

By 

from Summerville, SC

Comments about Charter Cable TV:

I have been with Time Warner, now Spectrum, for almost 2 decades. I've never had any major issues. Any issues I had were resolved in a timely manner. I am currently without both of my services, TV and internet. After 3 hours on chat and the phone with 5 different persons, I have found out that I have to wait 2 days for a service tech. I was also told that techs are only available on weekends 8-4pm and there are no on call techs. I believe this is quite unacceptable. After being with a good company for so long, I've come to expect great service and apparently Spectrum is not planning on living up to that. I've decided that I'm going to purchase a Roku, sign up for Sling TV and find an alternate Internet provider. I'm very disappointed in the level of service I received from Spectrum. All I received was an apology and no service.

  • Affiliation:
  • I received a sample

(1 of 1 customers found this review helpful)

 
1.0

Absolutely horrible

By 

from Massachusetts

Comments about Charter Cable TV:

I would NEVER recommend these scam artists to ANYONE . They hire incompetent rude employees that most of the time can BARELY speak english. They monopolize so you have NO CHOICE but to go through them. They charge an arm and a leg. It's absolutely RIDICULOUS and UNACCEPTABLE. Honestly i hope that charter goes out of business soon. I would LOVE to see that happen. And if you owe them a little bit of money..they start messing with your reception. It's childish

  • Affiliation:
  • I received a sample
 
5.0

So glad we switched to Charter ♡

By 

from Gadsden AL

See all my reviews

Comments about Charter Cable TV:

Where do I begin lol .. we had Direct TV before and I've felt with other providers in the past.. This was the best for the money . We bundled cable, phone, and internet .. and with our cable we went to the silver package ( we get HBO Cinemax and Showtime for way less than basic costs with other providers. Oh did I mention when it rains WE STILL HAVE TV lol. The internet through them is fast and has really came in handy. I really can't believe we didn't switch sooner. Oh and NO contracts you can leave anytime. My whole family seems to better benefit from having Charter in our home.

 
5.0

Love charter no bad things to say about it

By 

from Birmingham

Comments about Charter Cable TV:

I love charter where i am at now you can not get charter i never ever had a problem i wish i can get charter where i am at now i never ever had a problem with it i never lost service

(3 of 3 customers found this review helpful)

 
1.0

Charter Cable is stealing back channels already paid for...

By 

from DFW TX

Comments about Charter Cable TV:

After a few years of paying for cable service on 2 different accounts Charter took INSP from my line up. They didn't notify me that they would be taking the channel from me. They never dropped my total bill and they didn't offer to give me anything in exchange for the channel. That is one of my accounts that Charter is stealing one of my channels from.

My other account is my home account. I didn't want to buy Charter for my home but one day about 2 years back a sales rep showed up at my house and offered me a good deal. I told her that I would not buy Charter Cable unless my package included RFDTV. After she made several calls to her office she assured me that RFDTV would be included with my Charter Cable account. I signed up and enjoyed Charter Cable until 2 weeks ago. Guess what? Charter dropped, stole, RFDTV from my account. And just like my office account Charter never informed me of this. They never gave me anything in exchange. They never adjusted my bill.

Two different accounts - channels from both accounts that I paid for and continue to pay for have been stolen by Charter.

 
5.0

the only cable company for me

By 

from Taylors sc

See all my reviews

Comments about Charter Cable TV:

I have used charter for years. they are friendly, helpful and they always make it right. they go the extra mile to take care of their customers. i cant see myself with any other cable compnay ever

  • Affiliation:
  • I received a sample

(2 of 2 customers found this review helpful)

 
1.0

0/5

By 

from Mankato, MN

Comments about Charter Cable TV:

First, let me state that I don't use Charter for anything except internet. I live in a decent sized city where Charter is a monopoly. The internet has been decent but when it goes out, it goes out for a long time. I use it for my laptop, cell phone, and TV. However, I never use it for all electronics at once. I have called Charter multiple times and have been extremely annoyed each time. The representatives know nothing and often have to get their managers/supervisors to answer what I believe are simple questions. Charter has changed my bill each month without warning, called me multiple times a week from another state to offer me more services, has charged me fees for things that I don't need, and sends me junk mail every month. If you have any other internet options in your area, I would choose them. I never write reviews but I can't help but warn others of the frustration that surrounds Charter Spectrum and it's poor service.

  • Affiliation:
  • I am an employee or otherwise affiliated with the brand

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