If I had a choice to choose another provider in the area I would. Sadly, Charter is the only local service in my area. Recently, we have had alot of problems with Charter I have had to call them 5 days in the past week to try to figure out what was wrong with my home phone and internet. Each representative had different answers to what the problem was, but the recommendations they gave would work for a couple of hours and then my service would be out again. I finally got a service guy to come out on the 5th day to check to see what was going on. Charter goes up and down my road at least 20 times a day, that goes to show that they need to fix their service in this area. I don't feel I should have to pay the outrageous bill they charge each month, especially when my service was messing up 15 out of the 31 days in the billing cycle. If I could switch I certainly would. Very disappointed in them.