Northwest Airlines Reviews

My last trip (and it will be my LAST) on Northwest Airlines had me in tears! I had made reservations months in advance and even had seat numbers assigned to my partner and myself. The first leg of the flight was not on time and I worried about the connection. However when arriving at the gate boarding had not even begun yet. My partner took that opportunity to go get some food. She brought it back to the gate and we preceded to eat while a huge line of people waited to board the plane.

As I said we had assigned seats, so I wasn't concerned. Then when we were in line and just about to board we...

We had the misfortune of flying the King of Detroit, a City we don't care for either.

We were flying to Vancouver BC for a cruise & RCCL bought the entire package for us.  With US Direct, you have express baggage service to the ship with no wait at the carousel, then express immigration, to the bus which is sealed with tape so we fly through all security check points a the airport & pier.

But getting there was a absolute joke.  First we have to fly across Lake Erie to Detroit's suburban airport.  Half way across we hear a big BOOM.  My seat fly up from the floor.  Then the pilot announces "WE...

My name is Lorna Quitugua,  My Family and I arranged for my parents to vacation and visit with families in the US.  They were traveling from Guam.  Departing Guam 7-14-09 and arriving 7-15-09.  Flight route was Guam - Hawaii - Seattle round trip a total of $ 3,451.12. FLT 2 Guam then FLT 626.  Guam to Hawaii was 7hr 25min flight with with lay over in Hawaii of 4hrs 30min.  My mom is 68 Dad is 75yrs old.

They boarded the plane and mom asked if dad could sit next to her because she was not feeling well  and stress she will feel allot better if dad sits next to her.  She had...

My father-in-law got me into riding this airline a few years ago which I had not taken prior to that. I got stayed with the airline for business purposes as much as possible since I was already in their frequent flyer program (worldperks) after flying a few times with my wife. Of all the frequent flyer programs, I liked this one the best. As far as I know, the miles do not expire and the elite bonuses are quite generous. They are part of the SkyTeam alliance which includes Delta and Continental airlines as well KLM (the Dutch airline). We use NWA to fly to Asia since they have a great routes, going...

Prior to our trip, we read some of the reviews here at Viewpoints.  We were worried that the service we'd prevously received from Northwest had deteriorated.  Thank goodness that was not the case.  All 5 of our flights were on time, boarding was prompt and courteous, onboard staff was efficient and kind.  While we miss the food being included in the cost of the ticket, we have become used to bringing our own.  Checking the NWA site daily allowed us to lock in a very reasonable ticket price (much lower than those quoted on Orbitz and other comparison sites).  The price listed was the final...

My family for spring break went to Orlando Florida. On out way back there was a snow storm in detroit. Our flight was canceled but that wasnt the bad part. They left us stranded there so we had to drive 12 hours home with a rental car. But the sad part was we saw a VERY elderly east indian woman who had no idea. A woman gave her a cell phone to call her daughter and she didnt know the number. So this woman went up to the desk to ask if NWA could book her the next flight and the VERY RUDE woman at the desk said. NO CALL THE COMPANY AND YOU DO IT. I went over to scold the woman. Myself and a couple...