Living in the Midwest (Chicago), I have used this airline quite a few times. If you were stuck in a jam, if other carriers weren't flying, if flights were delayed, or if you simply wanted to avoid getting stuck and taking a one way flight, non-stop, this airline carrier was decent, and offered rates lower than major carriers. Although their jets are smaller, seats aren't as comfortable, and they do not offer many amenities on board, the fact that they were cheaper and offered non-stop flights around the Midwest, was a major draw for me. However, as of recent years (the past 1.5 years or so), I have had issues with them. I have found they cut back on flights to certain minor outlying cities, flights are constantly overbooked, and rates have jumped. Yet, they have not improved on in flight amenities, or the quality of their planes. If they can get back to basic service for lower pricing, I would consider flying with them again. But, if they keep up with the same service, and increased rates (Still a few dollars cheaper than you pay with other major carriers) I would advise flying with a major carrier, simply for the comfort and flight availability.