My mother-in-law bought this washing machine for my husband and I after we bought our first house, nearly 6 years ago. I will say that this washing machine does an excellent job of cleaning the clothes. My problem with it is that because of the type of agitator that it has, the machine has a tendency to twist up our clothes, causing wrinkles that don't come out in the dryer and these wrinkles are so set in that they are even difficult to get out using an iron. That's the main negative I have with the machine. I would like a different one, but it's not showing any signs of breaking any time soon so I can't justify getting rid of it for a new machine! I guess that would be a positive with it! I do at least 3 loads of laundry every week, plus more if I have sheets, towels, or dog beds to wash. That's a lot of wear and tear on it, and it's still going strong. It can take big bulky items without getting hung up and stopping with an error message. Overall, this is a good washing machine, but the twisting of the clothes would prevent me from buying another one.