Insight Communications - cable service

Insight Communications - cable service Reviews



Overall 3 star rating3.17 of 5 (by 6 users)



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17% of people rated Insight Communications - cable service as 5 stars
17% of people rated Insight Communications - cable service as 5 stars%
17%
33% of people rated Insight Communications - cable service as 4 stars
33% of people rated Insight Communications - cable service as 4 stars%
33%
18% of people rated Insight Communications - cable service as 3 stars
18% of people rated Insight Communications - cable service as 3 stars%
18%
17% of people rated Insight Communications - cable service as 2 stars
17% of people rated Insight Communications - cable service as 2 stars%
17%
17% of people rated Insight Communications - cable service as 1 star
17% of people rated Insight Communications - cable service as 1 star%
17%
67% 67% of people recommend Insight Communications - cable service 33% of people don't recommend Insight Communications - cable service 33%
 

Insight Communications - cable service Comparison

4 star rating Most Helpful
Favorable Review
Good, solid service..
APR
26
2008

I really used to hate it when my cable tv service went out. First and foremost, I couldn't watch anything, but then there was the inevitable phone call from hell to Insight; "all of our customer service representatives are busy at this time. Your call is important to us, so please stay on the line."...

 review »
a techie, cost-conscious

SteveB
Louisville, KY
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2 star rating Most Helpful
Critical Review
OK service, but you get what you pay for...
APR
17
2008
Insight Communications is our only cable alternative to satellite TV here.  They have a wide range of channels, but the basic package is very limited.  You "basically" get your local stations with better reception.  This industry definitely needs competition!
reviewer
cost-conscious, an avid TV watcher

susangoodgine
Louisville, KY
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Insight Communications - cable service Ratings and Reviews

items/page: 15 | 30 | 50 displaying 1 to 4 of 6 sort by: most helpful | date | rating


2
helpful
votes
STAY AWAY FROM INSIGHT
computer literate, somewhat tech savvy

AUG
21
2009

I have spent 7 hours in the last two days dealing with these Insight. I guess the commercials are a sad excuse at a marketing ploy - you obviously don't practice it. I called to have my digital tv switched to cable. It took 3 hours - mostly on hold - to accomplish this change. The next day - my tv did not work at all. I called and spent 2 hours on hold because they wanted to come out on Monday to fix it  - something I don't have time for.  Apparently they turned everything off. I asked to speak to a manager. Again - on hold. Finally she came back and told me I was on the "call back list", because...

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1 star rating
reviewer
HOPEM
Louisville, KY



D
Although a bit pricey, the service is very reliable

APR
18
2008
I have the entire Insight bundle with cable phone, internet and HDTV.  It very rarely goes out and is very dependable and reliable.  Customer service is also very friendly and willing to listen and try to solve all of your problems or concerns.  The main drawback to this service is the very limited HD channels, and the ones offered are bundled in a way that makes them priced higher than they should be.  If you have a cable card, as I do, you would expect to receive all the HD cable channels available, but Insight has them packaged so that any that are not national broadcast channels, costs... review »
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3 star rating
reviewer
Irish
Hebron, KY



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D
I love Insight.
Budget-Conscious

JUL
22
2008
I love Insight Communications.  The price is great for bundling and it is so much easier to receive one bill for cable, phone and internet.
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5 star rating
reviewer
Bridget3420
Burlington, KY



D
Good customer service
Budget-Conscious, somewhat tech savvy, computer literate

APR
24
2008
The price is good if you get more than one service.  There are lots of channels and the music stations are really great.  My only beef is that they don't have enough HD channels (you must pay extra for them, but the major network are free).
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4 star rating
reviewer
gooseberry
Ft Mitchell, KY



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