So, let me start by saying that I am not a coffee drinker. However, you know how it is ladies. We know the ins and outs of every appliance in our house because we're always the ones hearing "Honey, could you start some coffee?" So by that definition, I am a seasoned coffee maker pro. My mother actually bought us this coffee maker a few years ago. We love the concept. I like that the coffee is all contained in the top and you pop your cup underneath for a fill up. I have broken more glass carafes over the years than I care to mention. Safer to give me plastic LOL! It brews hot, even after being several years old. The only issues I suppose we have are that it is kinda a small space to fill the reservoir and that makes it a bit of a pain. Additionally, when you fill it, even though we seem to get our full 12 cups out of it every time, it seems to always be wet underneath the machine. We've yet to understand if it leaks slightly or if we're simply missing when we're filling the reservoir. Regardless, we've just stuck a small hand towel under it and that soaks up the little bit of wetness so it's not a real big issue. Overall, we love it. Since my husband is the only coffee drinker, it's nice to have it all stay in the top and stay warm till he's ready to drink more. He enjoys not having the carafe ...even though it always seems to confuse friends when they come over. They can't seem to grasp the idea of instantly having coffee right in your cup.