Dollar Rent A Car

Dollar Rent A Car Reviews



Overall 2 star rating2.09 of 5 (by 43 users)



Dollar Rent A Car Review Summary

Our reviewers have mixed reviews for the Dollar Rent-a-Car service. Some found the cars to be very "budget-conscious" and that they had "cheap daily rates (cheaper than competitors)". Others were not as please with the Dollar rentals, as some of the reserved cars were not in stock, the customer service was a little rocky, and "requests were not granted." The price point is what attracted the most renters, finding that Dollar car rental often had really good deals where the car would also come with unlimited miles. If you are looking for a rental car agency that is going to be an inexpensive experience, Dollar Rent A Car could be exactly what you are looking for. If the customer service problems noted by our reviewers worry you, take a look at some of the other great Rental Car Agencies.
9% of people rated Dollar Rent A Car as 5 stars
9% of people rated Dollar Rent A Car as 5 stars%
9%
14% of people rated Dollar Rent A Car as 4 stars
14% of people rated Dollar Rent A Car as 4 stars%
14%
9% of people rated Dollar Rent A Car as 3 stars
9% of people rated Dollar Rent A Car as 3 stars%
9%
12% of people rated Dollar Rent A Car as 2 stars
12% of people rated Dollar Rent A Car as 2 stars%
12%
56% of people rated Dollar Rent A Car as 1 star
56% of people rated Dollar Rent A Car as 1 star%
56%
29% 29% of people recommend Dollar Rent A Car 71% of people don't recommend Dollar Rent A Car 71%
 

Dollar Rent A Car Comparison

4 star rating Most Helpful
Favorable Review
JUN
4
2008
Needed a van to go from FL to KY and back to pick up 4 kids.  Dollar's price was incredible,  I ended up making the trip in a brand new town and country that totally fit my needs and was very comfortable and I wasn't restricted on mileage.  I would recommend them to anyone!
reviewer
budget conscious traveler

Faithfullypeachy
Daytona Beach, FL
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2 star rating Most Helpful
Critical Review
AUG
18
2008

In January, 2008 I made a reservation with Dollar Rent A Car for a week rental in August, 2008.  The reservation made was for a Dodge Charger.  As you know, when you rent a car they will not guaranty which vehicle you will actually receive.

I checked in at the counter and was quickly informed that no...

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2008 Advisor
budget conscious traveler, special needs traveler

mysticstarfish
Tuckerton, NJ
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Dollar Rent A Car Ratings and Reviews

items/page: 15 | 30 | 50 displaying 1 to 13 of 43 sort by: most helpful | date | rating


8
helpful
votes
budget-conscious, a frequent traveler, a travel & lifestyles writer

AUG
13
2007

Bottom-Line: For the price, I would reluctantly do business with Dollar again; I am unwilling to let just one experience sour me to the entire company. 

I traveled back east a few months ago and chose Dollar Rent-a-Car to rent my car from because it fit my rather tight criteria.  However, my experience with Dollar Rent-a-Car was a mixed bag.  On one hand the car I eventually rented for two days was what I wanted: a clear, powerful, but reasonably fuel efficient car that was fun the drive.  But getting the car I wanted took some doing.

When I reserved my (full-sized) car on Expedia.com detailing...

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3 star rating
 Moderator
TheBard
Aurora, IL



5
helpful
votes
NOT going to pay a lot for a rental car, value conscious, into occasional luxury

NOV
30
2007

Dollar has never been my first choice in car rental companies, but I'd be a fool not to consider them when scouting out car rentals because every now and then, they really do save me money. Not every trip. Not every market. Not every car class. But their web site is very good about highlighting their specials, and if you're able to take advantage of them, they often are really good deals.

In most of the U.S. destinations I've visted recently, it's been either Enterprise or Thrifty who usually save me the most money. Not always though. On one trip into Minneapolis, it would have ended up costing...

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3 star rating
2008 VIP
mrkstvns
Austin, TX



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4
helpful
votes
budget-conscious

OCT
1
2008
I reserved a Kia Rio (or similar) economy car, online, with Dollar Rent A Car, to be picked up Monday, Sept. 15, 2008 at Tucson International Airport and to be dropped off Sunday September 21 at Phoenix Sky Harbor Airport. On the 15th we arrived at the Dollar Rent A Car counter at the designated time to pick up our car. We were told that there were no cars available but that they had an arrangement with Alamo to rent us a car and that if there were any discrepancies in the rental price, we would be reimbursed. The gentleman who helped us was very apologetic and helpful. I was a little disappointed... review »
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2 star rating
reviewer
neuter4u
Crozet, VA



4
helpful
votes
flying solo

OCT
20
2008
On October 13, 2008, I rented a Dodge Avenger from the Dollar Rent a Car at the Charlotte Douglas Airport in Charlotte, N.C. I handed the Clerk my driver's license and Visa card. As I had about a three and a half to four hour drive to my final destination and it was already after 11 pm, I was in a hurry as was the clerk (he was due to close at midnight). When I was asked if I wanted the additional insurance, I declined, informing the clerk that my personal insurance was adequate (I've been a full-time peace officer for over seven (7) years and I haven't even been stopped for over 15 years).... review »
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1 star rating
reviewer
KBROGDON
Campo, CA



3
helpful
votes
budget-conscious, married to a Gearhead, torso-length challenged, driver of a minivan for 10 years

JUN
21
2007
Intro
Planning our vacation and looking at rental car options, when the option for a Dodge Charger came up at Dollar Rent A Car, we chose this for a couple of reasons. One was because the price was good for the full size car we were needing as a family of four, and the other was that as a car lover, my husband really wanted the Charger. And it wasn't just him. My son couldn't wait to feast his eyes on it either. Even though we were later told we would have the use of one of my in-laws cars while we were down there, and that we could just rent a car to get from the Orlando airport to Merritt Island,...
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2 star rating
2009 Advisor
LauraBelle
South Elgin, IL



2
helpful
votes
budget conscious traveler

APR
2
2009

I've rented from Dollar Rent a Car many times, mainly because they are WAY cheaper than other rental agencies.  I suppose it is true that you get what you pay for...and you need to be on your game when dealing with the agents sometimes.

There is no rhyme or reason to the car you're going to get.  It's a crapshoot, so don't go in there with your heart set on a particular car, because you probably won't get it.

After several uneventful rentals with Dollar, I recently rented a mid-sized vehicle for a long weekend trip to Tennessee.  The reservation indicated a "Chrysler Sebring or similar". ...

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4 star rating
reviewer
ColorfulAries
Cincinnati, OH



2
helpful
votes
family traveler

SEP
6
2008
 

If you value your time, I strongly suggest you do not use Dollar car rental, at least in San Diego.  When we showed up, they were serving people who had been waiting in line for 2 hours.  Everyone already had a reservation, and was just trying to pick up a car.  It took us 1 ½ hours to get to the counter.  When we returned our car, we talked to people in the line, and they had been waiting over an hour.  You can walk to other car rental places, and their wait time was about 10 minutes.  The others were out of cars.  Part of the delay is that people kept coming back because the trouble...

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1 star rating
reviewer
mbooker
Pine Valley, CA



2
helpful
votes
family traveler

JUL
10
2009

Poor and not to rely on
I am from Copenhagen Denmark, and has rented the car in the Las Vegas airport from 9 June 2009 to 24 June 2009
But when we retrieved the car, I was charged 128 dollars for road safe with the message that it was not included in the rental, it was a big lie and I then contacted U.S. dollars rent a car which will not pay that amount back, so I would recommend that rent from the major car leasing companies that I have never been cheated of.
I would add that the car was defective, could not switch off air conditioning and cruise control did not work


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1 star rating
reviewer
Geisler
Clayton, WA



1
helpful
vote
budget conscious traveler, family traveler

SEP
21
2009

For a 3 weeks trip through California and Nevada in a party of 4 persons we rent a dollar car already before the start from Germany. We wanted to take over a 4WD jeep in San Franciso downtown - ok, it was not that we wnted but similar, and not ok: we had to wait in a row for more than one hour, at times only one of four ppl behind the counter. Just to mention it: this was a regular weekday ...

Soon after the start down highway 1 we realized that the was a sign highlighted: "engine". The users guide said that meant "severe (maybe general) problem" - dont go further. We called dollar service, explained...

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2 star rating
reviewer
FamilyFromEurope
Naples, FL



1
helpful
vote

OCT
24
2008
DOLLAR RENT A CAR charged me $1093 for a two hour rental. Don't believe it, keep reading. As I write this I have been fighting the charge for 7 months.

My friends and I rented 2 cars from DOLLAR in Panama, February 2008 (a van and additional car -- the Dollar van was big enough for our party but not our luggage so we rented the additional car for the day). We had an arrangment with the Dollar rental agent that for $25 a Dollar employee would come and pick up the car. All we had to do was leave the keys at the front desk upon arrival and someone would be up later that day. We drove to our hotel and...
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1 star rating
reviewer
ecobirder
Staten Island, NY



1
helpful
vote
budget conscious traveler

JUN
30
2009

Just when I thought I could save a couple of bucks.  It back-fired.  Worse rental car experience ever.  I should have googled reviews about them before renting.

Dollar Car Rental in San Diego on Pacific Highway.  Yep, it's the only there, right by the airport.

Waited over 2 hours in line in to get to the counter.  The agent told me that it was not typical.  Well, when I returned the car I saw a long line.

Lied to me about the price of gasoline being 30 cents more than what they offered.  But I found a gas station a few blocks away was charging less then the price they offered.

Gave...

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1 star rating
reviewer
justanotherjoe
Salt Lake City, UT



1
helpful
vote
budget conscious traveler

DEC
2
2008
I book the cars, hotels and airlines for our company travelers.  In all of my experience, I have never been so exasperated with Dollar.  Not only did they promise me a certain rate for a traveler, when the individual got to the counter, the person at the desk refused there reservatoin and was down right rude about it.  Not an ounce of businesslike attitude.  I tried for 3 hours to work it out with them over the phone by calling their customer service, the desk where my traveler was standing and any other number I could find only to be told they did not want to help me and management could do... review »
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1 star rating
reviewer
beegers
Delta Junction, AK



1
helpful
vote
family traveler

AUG
16
2009

Dollar charged me an early return fee of $15 because I brought the car back 3 hours before the due date on the contract.  There is no possible cost to Dollar that would justify the fee.  I'm sure they had the car back on the road within the hour!

The rental office at the Denver airport is also understaffed ( I waited over 30 minutes to get to a rep) and then they told me that no car of the class I had rented was available and made me wait an additional 30 minutes for one to "become available."  Dollar then gave me the keys to a car (of the same rental class as the one I reserved) that had been...

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1 star rating
reviewer
TXtraveler
Fredericksburg, TX



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