National Car Rental Reviews

We have rented cars from National many times. Our most recent experience was during out trip to California. In the past we have had a positive experience in Waikiki. The service was excellent, the staff was friendly, the car was perfect and we had a choice and the price was right. In San Francisco we had a similar very positive experience. The cost was $70 for 3 days and we were upgraded from a compact to a full-sized car. Mileage was and is unlimited but even before gas prices went sky high the price at National was $4.00 a gallon so make sure you fill up before you bring the car back. … read full review »

Recently traveled and used a rental car. A few days prior to departure we called to make a reservation and was directed to some outside source I doubt was even in the country. He was unwilling to help us and answer questions, he actually hung up on us when we mention we might look around for a better rate!  However, in the end National was the lowest rate we could find so we made a reservation.  Upon check-in we had great customer service, the young man behind the counter was more then willing to help, gave us a few discounts, an upgrade and offered good explanations for some things… read full review »

On March 22, 2008, Seattle, WA, I left my sweater and Air Force gloves in the car.  It took 4 days for them to find the sweater.  But, of course, there was no sign of the gloves.  They charged me to have the sweater returned to me but I cannot get anyone to answer the phone to further pursue the issue of my gloves. —  These are not gloves that can be bought in a store.  One of the employees is wearing them (and they do stand out) and National is too lazy to check it out.  They know who cleaned that vehicle and who turned in the sweater (reluctantly,… read full review »

My wife and our family traveled to maui for our honeymoon and decided to to hop a plane over to see pearl harbor but we needed a rent a car. well the service was slow and I will never use them again. We decided to use the GPS system which was flash based and did not work so well. When I returned the car I had asked to have a refund for the GPS since it didn't work well 30 minutes later and after speaking with the manager they credited me my $12.00 and change. Not having the GPS really stunk plus all the wait time we only had a day and we waited over one hour to pick up the car and almost an… read full review »

I've rented from National on many occasions.  I've always found them to be fine (I like the fact that they treat all of Manhattan as a single location....so that I can pick-up near my work and drop off near home). —  My only criticism is that they sometimes don't have the car that I've reserved.  While they've always upgraded me, sometimes I end up with a much larger car than I need (and in this age of high gas prices, that can be expensive) —… read full review »