"Save time, Save money"- what a joke
First of all, I made our reservation with Alamo online and then I should have known the whole company is a bunch of scam artists. I looked under the sales and deals and got a price and then I decided to look at just the regular pricing, so I opened a new tab and low and behold the regular price was CHEAPER than the sales and deals. Right then I was thinking "wow how much more money do they get by people thinking they are getting a better deal in the "sales and deals" link." I decided to go against my gut and made the reservation anyway, using the pay now and save more! When we arrived to pick up the car they ask for my driver's license and I told them I was not driving, my husband was, I just made the reservation because I am the one who pays the bills. So we gave "Rob" my husband's license and he said "we charge ten dollars a day extra for additional drivers." I told him that I was not driving AT ALL. He told me that the reservation was under my name and we couldn't change it to my husband. Then he convinced us to get the fuel for 2.75 a gallon, what a deal! Except it wasn't, you can't choose how many gallons you want. He charged me $43.94 for fuel. When we dropped it off we had only used half a tank, but instead of subtracting money they charged us more, now it was $49.43. It ended up being more than $5 a gallon, we would have been better off filling it up ourselves. Plus, most airports have a gas station close or on site. Do not get the fuel option, if you do make the mistake of using Alamo. He also tried to convince us to get their insurance, I said "no" because I have travel insurance through my credit card and most car insurances cover rental cars. Even though I made the reservation online and it states "save time, save money" it did neither. It took us over 30 minutes to stand in line (5 min) and then deal with Rob, the man checking us in and charging us more. He was also rude and had a different man standing behind him who didn't say anything, which
ChelleAnn
Trego, MT