Delta Airlines Reviews

Delta Airlines: Despite a few issues, it gets four stars from me

Overall

Rated 4 out of 5

I recently returned from my first out-of-town trip in over seven years and my first airplane trip since 2000; after several aborted attempts over the past six years to visit one of my dearest online friends (long, complicated yarn, that), I *finally *took a flight from Miami to Atlanta to meet my friend and her family.

I chose Delta Airlines not because of its huge fleet (it has over 700 planes) or its storied career which began over 70 years ago (it has humble Georgia roots, having started out in Macon as a cropdusting company), but because its Atlanta-area Hartsfield-Jackson hub is located in the world's largest and busiest airport. My rationale for this was: since Delta is home-based in...

There is certainly ROOM for improvement on Delta

Overall

Rated 3 out of 5

I’ve flown Delta too many times to count. My most recent trips were to and from California (Dec./Jan, 2007) and to and from Florida (2007).As usual we bought the tickets on line and checked our bags (To FL this would be an I and not an our.) at curbside by passing any potential line there might be inside. Security was good; though I am one who wouldn’t mind strip searches!. Delta (versus Delta Express) has a first class section. All the seats are the same except for exit seats, which have more legroom. One has to be able to lift 40 pounds to be able to sit there and children are not allowed the exit seats.If you are an extra tall or larger person, you will not enjoy this ride. Th...

Great airline but not much is included with your ticket.

Overall

Rated 3 out of 5

Service

Rated 5 out of 5

In-flight accommodations

Rated 3 out of 5

Delta is a great airline, offering a very comfortable ride, but once you board the plane, you must pay for almost everything. The free things are a music selection, a few cable television channels, a non-alcoholic beverage, and a very small bag of peanuts, pretzels, or cookies (forty calories of pretzels is not sufficient on a seven hour transcontinental flight).

If you want to watch a movie, it costs six dollars. If you want a meal (which are more like snacks), it will cost you over eight dollars. Wireless is also available if you want to pay for that too. For all these purchases, you must use a credit card.

They guaranteed my connection (which I would have missed if it weren't guaranteed), as well as have a very friendly staff. But the hidden in-flight fees that aren't paid for beforehand makes me want to research the options for other airlines before I choose to fly Delta on my next trip.

friendly, but on their terms.

Overall

Rated 3 out of 5

Just back from Hawaii.  Flew Delta from Philadelphia to Salt Lake City, then connecting into Honalulu.  Coach was crammed with no leg room, narrow seats, so you better like your neighbor.  I was disappointed to see there were no individual video screens for satelite Tv and inflight movies.  This was my first experience on Delta, as I usually fly USAIR.  I did not bring my portable DVD player as it was unneccessary on my other trips in coach.  I did find the staff on the plane to be most friendly.  It was a different story on the ground.  Surly gate agents not willing to even discuss the possiblity of improving conditions in seating assignments.  M...

Delta SkyMiles: Easy to Earn, Difficult to Use

Overall

Rated 3 out of 5

Those who travel by air usually join frequent flyer programs and usually have frequent flyer accounts with several different airline companies. Each airline offers a program to encourage air travel, and the plans often have their own unique. Delta Airlines is has a frequent flyer plan that many travelers have joined. It is called **Delta SkyMiles **and it has its share of pros and cons. Let's see how this program measures up:

Frequent Flyer Plan Commentary:

Delta SkyMiles is a frequent flyer program open to anyone and signing up is simple- you just logon to Delta.com and follow the SkyMiles links. You can also phone- in a membership and receive your frequent flyer number. Once an accou...

A close contender to Southwest!

Overall

Rated 4 out of 5

I had the pleasure of using Delta Airlines last week when traveling from Birmingham to Baltimore, round-trip.  I usually travel with Southwest, but the ticket prices for this trip made Delta my airline of choice.  I booked the flight using Expedia.com and a round- trip ticket cost me $276.30.  After booking the flight, I visited the Delta.com website to check for any additional baggage fees, since I am aware that Southwest is the only airline I am aware of where bags fly free.  The website for me, was a little confusing.  I was under the impression I would not have to pay any fee for my first checked bag, but nevertheless, was prepared to pay the $25.00 per trip (tot...

Delta Delivers

Overall

Rated 4 out of 5

I know that a lot of people seem to dislike flying Delta Airlines. I have had far more positive experienecs that negative experiences by flying with Delta. The staff member during the flight are always pleasant, polite, understanding, and VERY helpful with baggages especially when all of the carry on spaces for luggage are full. I have flown Delta many times, and while my baggage was lost once, the communication in getting it back to me was quick and efficient. Things like lost luggage are bound to happen from time-to-time, but I believe that it is how the airlines respond to such situations that really tells about their customer service quality. I also prefer Delta's Sky Miles program to ot...

Kim from Delta should be riding a broom rather than an airplane.

Overall

Rated 1 out of 5

My Mom and step dad went out to Las Vegas and flew Delta. It was not a good experience, and the worst part of it was the really witchy flight attendant, Kim, on the red eye Sunday night from Las Vegas to Minneapolis. There were other problems with Delta, but treating people like dirt is inexcusable. So, Delta . . . with so many people looking for jobs, consider replacing the ones who have horrible customer service skills.

The issue on the Vegas/Minnespolis is that Delta sold the same seats twice. Not so cool huh? So, Mom and my step dad got on to find other people in their seats - seats they had booked way ahead. The people in those seats had identicle tickets, so they were not in the wrong...

Pleasant Flight

Overall

Rated 4 out of 5

I recently flew from Las Vegas to Georgia and wasn't expecting much from the flight.  The total trip time was over five hours, so I was actually dreading that long on an airplane, but Delta came through and made the flight not only comfortable, but also pleasant.  The flights were all on time, and the staff were both professional and courteous.  They actually made you feel like they appreciated your business.  A movie was shown on the long leg of the flight, and I was delighted when I discovered my CD player headphones worked in the outlet.  If you don't have your own, you can purchase them for $2 which I must admit does help pass the time.  Instead of everyone ...

We experienced many 'firsts' on Delta.

Overall

Rated 4 out of 5

We took 2 roundtrip trips using Delta in 2007 and experienced many new things.  Overall, I found Delta to be enjoyable compared to airlines I've taken in the past, but they do have some downsides.  If someone out there finds a 5 star, always perfect airline, please let me know!  Otherwise, I'll continue flying Delta when I can.

Our First Airline Rewards ProgramBefore booking, I registered of us for the Skymiles program.  It's free, so what the heck.  After 2 trips, we both have approximately 8000 points.  However, you need 35000 to get any kind of ticket.  I don't see why you can't use points towards a discounted ticket.  In addition, the miles ar...

$50 TO HAVE THEM SPELL MY NAME RIGHT! NO STARS

Overall

Rated 1 out of 5

I BOOKED A FLIGHT THROUGH EXPEDIA AND THEY SPELT MY NAME WRONG. I CALLED EXPEDIA TO SPELL IT CORRECTLY ON THE TICKET AND THEY SAID TO CALL DELTA. I CALLED DELTA AND THEY TOLD ME IT WOULD BE $50.00 TO SPELL MY NAME CORRECTLY. I ASKED HER WHY THAT WAS AND SHE SAID BECAUSE I CHOOSE TO GO THROUGH EXPEDIA AND IT WASN'T DELTAS FAULT! EXCUSE ME BUT DELTA CHOOSE TO ADVERTISE WITH EXPEDIA. WHAT THE HELL IS THIS WORLD COMING TO? MY GOD YOU SPEND MILLIONS IN ADVERTISING TO GET CUSTOMERS AND THEN LOOSE THEM OVER $50.00? DELTA STOP WALKING OVER THE DOLLAR TO PICK UP A QUARTER. THE KEY TO A SUCCESSFUL BUSINESS IS CUSTOMER SERVICE. I WILL MAKE SURE THAT EVERYONE I KNOW DOES NOT FLY WITH THEM.

Good Times

Overall

Rated 4 out of 5

Service

Rated 4 out of 5

In-flight accommodations

Rated 4 out of 5

Worth the money. Friendly staff, nice aircraft,lots of leg room (I'm 5'10), and my first checked bag was free (international flight). Plus they serve snacks, beverages, and on some flights show a movie!

this is an airline that really needs to go out of business.

Overall

Rated 1 out of 5

     My on going relationship with  Delta goes back as far as 1996 I was stationed in Ft Bragg NC my mom had unexpectedly passed away. I was a wreck I was very close to her and was as distraught at her loss that I was completely incoherent to what was going on around me. I boarded the plane to take my seat with my wife in the seat next to me. Along come the Flight attendant and tells my wife that she is being bumped but I am not. She refuses vigorously and wins the argument. the next that come up is the snack and drink with the option of buying head phones for the movie. Keep in mind that I am crying this entire time. my wife buys m...

Ask me why you should never fly Delta airlines?

Overall

Rated 1 out of 5

I recently traveled to Florida on a business trip.  On the way home I flew Delta airlines and received the worst customer service ever.

The plane was held on the run way by the air traffic controllers for 2 hours.  I missed my connecting flight. When I asked the counter person what I was to do; I was told that they would not put me up in a hotel or give me vouchers for food. (Ironically they gave the two women ahead of me hotel and food vouchers.)

I arrived at the next destination of my flight at 1:30 am. Laurguardia airport. A ticket agent told me that to catch my 7:30 am flight I would have to go to the United Airlines Terminal. My luggage was obviously not available. (It was ...

Overall good airline, and wonderful staff members too!!

Overall

Rated 4 out of 5

My family and I flew out of Tampa International in December of 2007 going to the Dominican Republic.  Originally it was supposed to be a direct flight out of Miami, but that flight got canceled. We were then re-directed onto a flight which sent us to Atlanta then back down to the Dominican Republic.  Same route coming back. The flight down to the Dominican from Atlanta was small, and fairly uncomfortable, the sound system was broken but the video system worked and the flight crew told the passengers that they had reported the audio problem, and was told by maintenance to "deal with it."  So my first opinion was not that great for Delta.  However, on our flights back both from the Dominican to Atlanta and onto Tampa were better maintained planes, happier crew members, more room, and working audio and video systems. In short my initial thought was sub-par, however my second experience made up for the first.  I will definitely re-consider flying Delta for any future trips I make.