Delta Airlines

Delta Airlines Reviews



Overall 3 star rating2.87 of 5 (by 132 users)



Delta Airlines Review Summary

Delta Airlines gets inconsistent ratings from Viewpoints members. Some people like Delta, some don't. People who expect good, fair service report that the flight attendants were both professional and courteous. They also highlighted that the Delta airline pilots kept them well informed in transit. While some members were "very pleased" overall, other Viewpoints members report they were "squeezed into their [narrow] seats", and experienced long delays due to “equipment problems”. They also comment on rude customer service agents. Bottom line: Delta Airlines reviews are inconsistent. Is Delta better or worse than other airlines? See how Delta Airlines rates against the highest rated airlines on Viewpoints.
19% of people rated Delta Airlines as 5 stars
19% of people rated Delta Airlines as 5 stars%
19%
26% of people rated Delta Airlines as 4 stars
26% of people rated Delta Airlines as 4 stars%
26%
11% of people rated Delta Airlines as 3 stars
11% of people rated Delta Airlines as 3 stars%
11%
11% of people rated Delta Airlines as 2 stars
11% of people rated Delta Airlines as 2 stars%
11%
33% of people rated Delta Airlines as 1 star
33% of people rated Delta Airlines as 1 star%
33%
51% 51% of people recommend Delta Airlines 49% of people don't recommend Delta Airlines 49%
 

Delta Airlines Comparison

5 star rating Most Helpful
Favorable Review
JUN
8
2008

I haven't flown Delta Airlines since I was a kid.  For some reason I've always leaned toward the Houston based Continental Airlines.  This time it was Delta who had the greater deal and I booked a trip to the Atlanta area about 2 months ago when the airfares were quite low. 

I got nervous as my trip...

review »
2008 Advisor
budget conscious traveler, love to travel

BubleFan1
Houston, TX
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1 star rating Most Helpful
Critical Review
APR
11
2008

I recently traveled to Florida on a business trip.  On the way home I flew Delta airlines and received the worst customer service ever.

The plane was held on the run way by the air traffic controllers for 2 hours.  I missed my connecting flight. When I asked the counter person what I was to do; I was...

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reviewer
business traveler

robin644
Cambridge, VT
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Delta Airlines Ratings and Reviews

items/page: 15 | 30 | 50 displaying 1 to 13 of 132 sort by: most helpful | date | rating


6
helpful
votes
Every day computer user, laid-back, needing more sleep, slightly impatient, dreaming of a first class lifestyle

JAN
6
2008

We took 2 roundtrip trips using Delta in 2007 and experienced many new things.  Overall, I found Delta to be enjoyable compared to airlines I've taken in the past, but they do have some downsides.  If someone out there finds a 5 star, always perfect airline, please let me know!  Otherwise, I'll continue flying Delta when I can.

Our First Airline Rewards Program
Before booking, I registered of us for the Skymiles program.  It's free, so what the heck.  After 2 trips, we both have approximately 8000 points.  However, you need 35000 to get any kind of ticket.  I don't see why you can't use points...

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4 star rating
2009 VIP
vivasuzi
Livonia, MI



6
helpful
votes
budget-conscious traveler, family traveler

JUN
28
2007
Two flights were cancelled on my way to a wedding!  The first was due "to mechanical problems;" Delta called three hours before the flight to say they were sending us the next day.  The flight they rerouted us on got into the destination after the wedding was over- I spent three hours on the phone getting another flight.  I had trouble checking in, because there were no seats on the flights the agent had booked me on.  At the second layover, the agent was extrodinarily rude, accusing us of "getting ourselves into this situation" when we tried to get assigned seats on the flight I was previously... review »
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1 star rating
reviewer
acm
Portland, OR



6
helpful
votes
budget conscious, love to travel, Physical Handicap

JAN
31
2008
We flew Delta from Baltimore to Hawaii with a change in Minneapolis/St. Paul back in June of 2005. We drove from Kansas to Maryland to visit family before flying to Hawaii so my family could get to know my better half. We started from BWI just south of Baltimore, Md.

Delta and their service

Check in was a pretty smooth experience and us not knowing the ropes they helped us tag our bags and get checked in before we boarded. With me having a bad knee we were allowed to board in the first group of passengers. I even had a flight attendant offer to carry my laptop for me. We flew on a 737 both legs...
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2 star rating
2008 VIP
kid-kansas
Clearwater, KS



4
helpful
votes
love to travel

APR
26
2007

I’ve flown Delta too many times to count. My most recent trips were to and from California (Dec./Jan, 2007) and to and from Florida (2007).

As usual we bought the tickets on line and checked our bags (To FL this would be an I and not an our.) at curbside by passing any potential line there might be inside.

Security was good; though I am one who wouldn’t mind strip searches!.

Delta (versus Delta Express) has a first class section. All the seats are the same except for exit seats, which have more legroom. One has to be able to lift 40 pounds to be able to sit there and children are not allowed...

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3 star rating
2009 VIP
Jo
Plymouth, MA



4
helpful
votes
love to travel, appreciative of good service, expecting good, fair service, a woman

DEC
26
2007
I recently flew from Las Vegas to Georgia and wasn't expecting much from the flight.  The total trip time was over five hours, so I was actually dreading that long on an airplane, but Delta came through and made the flight not only comfortable, but also pleasant.  The flights were all on time, and the staff were both professional and courteous.  They actually made you feel like they appreciated your business.  A movie was shown on the long leg of the flight, and I was delighted when I discovered my CD player headphones worked in the outlet.  If you don't have your own, you can purchase them... review »
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4 star rating
2008 VIP
stef42678
Las Vegas, NV



4
helpful
votes
5 star traveler

JUN
25
2009

I had a flight from ATL to LAX that is a long time to be on a flight (5 hours) but Delta made it great. I was in the economy class but I though it was very roomy and comfortable(b757-200). The cabin was very clean and I found out that Delta cleans there carpet more then any other airline. The flight crew was very professional and pleasant. The flight was about five minutes late leaving ATL but the pilot made that time in the flight and we landed a head of schedule. Our bags were on the carousal before we even got there. I will always fly Delta. 


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5 star rating
reviewer 2009 Reviewer
airlinefinatic
Orlando, FL



3
helpful
votes
love to travel

JUL
15
2008

I traveled one month ago Internationally on Delta. The website stated that International flights check in 3 hours before the flight departs. I arrived 4 hours early. I was sent around to three different lines by a Delta employee and was told to try using a kiosk. International flights do not use kiosks. The employee knew that we were flying Internationally. When we finally got into the correct line, we were still 45 minutes before the last cut off for the line, not the flight. The check in person at the counter could not figure out by herself how to print a ticket, we had to wait for a manager...

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1 star rating
reviewer
kristys555
Marietta, GA



3
helpful
votes
love to travel, business traveler, family traveler, 5 star traveler

FEB
8
2008
On a previous flight with Delta I was involved with a very short layover in Cinncinati, Ohio.  There were a small handful of us (approximately 7) on the first flight pulled aside to be searched through customs.  After the rushed process through customs they said they would call up and let the terminal know we were on our way and that they had stopped us.  We literally all ran up to our terminal for our flight home.  As we were all huffing and puffing, we were literally about 10-15 feet of the entrance to the plane when the stewardess closed the doors.  One of the members of this group was... review »
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1 star rating
JLonlinebusiness
Saint Paul, MN



3
helpful
votes
Every day computer user, into finding great deals online, world-traveler, a frequent flyer, love to travel, married, expecting good, fair service, family traveler

DEC
14
2007

Watch out when flying Delta. I was flying back from Europe.  My flight from Greece to Germany was late.  I arrived at my gate in Germany 35 mins before departure.  I was told too bad you had to be at the gate 45 mins prior to departure.  It didn't matter that my connecting flight was late. 

 I had to wait until the next flight (the next day!), PAY a 185€ change of ticket fee, pay my own hotel and meals!

 They said they were sorry but if the didn't charge me how could they charge someone who missed their flight on purpose.

 Watch out for Delta!


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1 star rating
reviewer
mom-in-europe
Somerville, TN



3
helpful
votes
a frequent flyer

DEC
1
2007
Extremely rude attendants at the ticket counter, who knows nothing about anything!  The flight was delayed, and the attendant could not provide any information.  Despite that I knew I was going to miss my connection, their response was "there's nothing we can do until you get there."  No rebooking of flights, looking at other airline's flight availablity, or assistant at all.  I asked for a customer service number that I can call, and they can't even locate that!  I will never fly this airline again, nor do I recommend it to anyone!
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1 star rating
reviewer
clam
Moosic, PA



3
helpful
votes
family traveler, pleasure traveler, into romantic getaways, tired of airport hassles, love to travel, a frequent flyer, business traveler

FEB
5
2008
     My on going relationship with  Delta goes back as far as 1996 I was stationed in Ft Bragg NC my mom had unexpectedly passed away. I was a wreck I was very close to her and was as distraught at her loss that I was completely incoherent to what was going on around me. I boarded the plane to take my seat with my wife in the seat next to me. Along come the Flight attendant and tells my wife that she is being bumped but I am not. She refuses vigorously and wins the argument. the next that come up is the snack and drink with the option of buying head phones for the movie. Keep in mind... review »
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1 star rating
lumpysfun
Newport News, VA



2
helpful
votes
caring person, family traveler, not afraid of flying, Every day computer user, a person who enjoys quality, practical, cost-conscious, into trying new things

NOV
25
2007
Delta really doesn't care for the people that travel out of Atlanta since it knows it has a captive market.  I have been shut out of flights, treated rudely despite Platinum status on business travel overseas because I wasn't a million miler.  It is the only airline I travel overseas on that I can not check in online for an overseas flight and you are held to checking in at the airport.  They are very uncaring of their elite customers in the Atlanta area, unless you are a million miler.  My brother and his friends have different experiences out of the NYC area, though, flying Delta.  Possibly... review »
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1 star rating
reviewer
AGWNGWMOM
Marietta, GA



2
helpful
votes
noticing the details, tired of airport hassles, caring person, business traveler, Every day computer user, a person who enjoys quality, into finding great deals online, a woman

NOV
21
2007

Delta, oh Delta, where to begin?

My husband is from Australia, and is a world-traveler now living with me here in Washington.  The only time he has ever lost his luggage in his hundreds of trips has been with Delta in the past.

We decided to go on a 2nd honeymoon of sorts with a great fare we found for $230 round-trip from Seattle to Jacksonville with a stop in Atlanta.  Going there was fine - there was turbulence, but it's not like the pilots can really avoid that.  The seats were narrow but it was OK for the time being.

The flight back was hell-on-earth.  We all boarded the plane and were ready...

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2 star rating
reviewer
st4rguitar
Renton, WA



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