Delta Airlines Reviews

Overall

3.03 of 5 (by 73 users)

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Delta Airlines Review Summary

Delta Airlines gets inconsistent ratings from Viewpoints members. Some people like Delta, some don't. People who expect good, fair service report that the flight attendants were both professional and courteous. They also highlighted that the Delta airline pilots kept them well informed in transit. While some members were "very pleased" overall, other Viewpoints members report they were "squeezed into their [narrow] seats", and experienced long delays due to “equipment problems”. They also comment on rude customer service agents. Bottom line: Delta Airlines reviews are inconsistent. Is Delta better or worse than other airlines? See how Delta Airlines rates against the highest rated airlines on Viewpoints.

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Delta Airlines Comparison

Most Helpful
Favorable Review

We experienced many "firsts" on Delta.

JAN

2008

We took 2 roundtrip trips using Delta in 2007 and experienced many new things. Overall, I found Delta to be enjoyable compared to airlines I've taken in the past, but they do have some downsides. If someone out there finds a 5 star, always perfect airline, please let me know! … read full review »

Every day computer user, laid-back

vivasuzi
Livonia, MI

Most Helpful
Critical Review

We flew Delta to Hawaii when we got married!

JAN

2008

We flew Delta from Baltimore to Hawaii with a change in Minneapolis/St. Paul back in June of 2005. We drove from Kansas to Maryland to visit family before flying to Hawaii so my family could get to know my better half. We started from BWI just south of Baltimore, Md. — — Delta… read full review »

budget conscious, love to travel

kid-kansas
Clearwater, KS

Delta Airlines Ratings and Reviews

items/page: 15 | 30 | 50 displaying 1 to 13 of 73 sort by: most helpful | date | rating

helpful
votes

Went off without a hitch ~

budget conscious traveler, love to travel, family traveler

JUN

2008

I haven't flown Delta Airlines since I was a kid. For some reason I've always leaned toward the Houston based Continental Airlines. This time it was Delta who had the greater deal and I booked a trip to the Atlanta area about 2 months ago when the airfares were quite low. — I got nervous as my trip approached because of the new baggage rates and hearing that there were no snacks on board some carriers. Being the prepared person that I try to be, somehow I managed to pack all of my clothes/shoes into a carry-on, duffle-bag type suitcase and I also had a shoulder… read full review »

read 1 comment

BubleFan1
Houston, TX

helpful
votes

Ask me why you should never fly Delta airlines?

business traveler

APR

2008

I recently traveled to Florida on a business trip. On the way home I flew Delta airlines and received the worst customer service ever. — The plane was held on the run way by the air traffic controllers for 2 hours. I missed my connecting flight. When I asked the counter person what I was to do; I was told that they would not put me up in a hotel or give me vouchers for food. (Ironically they gave the two women ahead of me hotel and food vouchers.) — I arrived at the next destination of my flight at 1:30 am. Laurguardia airport. A ticket agent told me that to catch my… read full review »

read 1 comment

robin644
Cambridge, VT

helpful
votes

Completely unnaceptable service- and I was 26 hours late!

budget-conscious traveler, family traveler

JUN

2007

Two flights were cancelled on my way to a wedding! The first was due "to mechanical problems;" Delta called three hours before the flight to say they were sending us the next day. The flight they rerouted us on got into the destination after the wedding was over- I spent three hours on the phone getting another flight. I had trouble checking in, because there were no seats on the flights the agent had booked me on. At the second layover, the agent was extrodinarily rude, accusing us of "getting ourselves into this situation" when we tried to get assigned seats on the… read full review »

read 1 comment

acm
Portland, OR

helpful
votes

There is certainly ROOM for improvement on Delta

love to travel

APR

2007

I’ve flown Delta too many times to count. My most recent trips were to and from California (Dec./Jan, 2007) and to and from Florida (2007). — — As usual we bought the tickets on line and checked our bags (To FL this would be an I and not an our.) at curbside by passing any potential line there might be inside. — — Security was good; though I am one who wouldn’t mind strip searches!. — — Delta (versus Delta Express) has a first class section. All the seats are the same except for exit seats, which have more legroom. One has to be able to… read full review »

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Jo
Plymouth, MA

helpful
votes

this is an airline that really needs to go out of business.

family traveler, pleasure traveler, into romantic getaways, tired of airport hassles, love to travel, a frequent flyer, business traveler

FEB

2008

My on going relationship with Delta goes back as far as 1996 I was stationed in Ft Bragg NC my mom had unexpectedly passed away. I was a wreck I was very close to her and was as distraught at her loss that I was completely incoherent to what was going on around me. I boarded the plane to take my seat with my wife in the seat next to me. Along come the Flight attendant and tells my wife that she is being bumped but I am not. She refuses vigorously and wins the argument. the next that come up is the snack and drink with the option of buying… read full review »

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lumpysfun
Newport News, VA

helpful
votes

Almost ruined my honeymoom

love to travel

JUL

2008

I traveled one month ago Internationally on Delta. The website stated that International flights check in 3 hours before the flight departs. I arrived 4 hours early. I was sent around to three different lines by a Delta employee and was told to try using a kiosk. International flights do not use kiosks. The employee knew that we were flying Internationally. When we finally got into the correct line, we were still 45 minutes before the last cut off for the line, not the flight. The check in person at the counter could not figure out by herself how to print a ticket, we had to wait for a… read full review »

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kristys555
Marietta, GA

helpful
votes

The worst service I have ever received

a busy person, business traveler, Avid Reader, willing to pay for quality, parenting a toddler, Love nice hotels, a frequent flyer, love to travel

DEC

2007

The first time I have flown Delta in about 5 years and I can say the quality of both the company and service has declined dramatically. On my most recent trip to the east coast (Rhode Island from Denver, CO) 3 out of 4 of my flights were either cancelled or delayed by more that 2 hours. 2 of my planes experience equiptment malfunctions and 1 of my planes was actually missing a part!!! The staff did not keep passanges well informed of what was going on, waiting until last minute to advise of delays and cancellations. All of my flights lasted more than 3 hours and in first class we were… read full review »

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ccmaj
Denver, CO

helpful
votes

Horrible customer service if you live in Atlanta

caring person, family traveler, not afraid of flying, Every day computer user, a person who enjoys quality, practical, cost-conscious, into trying new things

NOV

2007

Delta really doesn't care for the people that travel out of Atlanta since it knows it has a captive market. I have been shut out of flights, treated rudely despite Platinum status on business travel overseas because I wasn't a million miler. It is the only airline I travel overseas on that I can not check in online for an overseas flight and you are held to checking in at the airport. They are very uncaring of their elite customers in the Atlanta area, unless you are a million miler. My brother and his friends have different experiences out of the NYC area,… read full review »

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AGWNGWMOM
Marietta, GA

helpful
votes

watch out for penalities even if it is their fault!

Every day computer user, into finding great deals online, world-traveler, a frequent flyer, love to travel, married, expecting good, fair service, family traveler

DEC

2007

Watch out when flying Delta. I was flying back from Europe. My flight from Greece to Germany was late. I arrived at my gate in Germany 35 mins before departure. I was told too bad you had to be at the gate 45 mins prior to departure. It didn't matter that my connecting flight was late. — I had to wait until the next flight (the next day!), PAY a 185€ change of ticket fee, pay my own hotel and meals! — They said they were sorry but if the didn't charge me how could they charge someone who missed their flight on purpose. —… read full review »

read 1 comment

mom-in-europe
Somerville, TN

helpful
votes

Is there no good customer service anymore???

a frequent flyer

DEC

2007

Extremely rude attendants at the ticket counter, who knows nothing about anything! The flight was delayed, and the attendant could not provide any information. Despite that I knew I was going to miss my connection, their response was "there's nothing we can do until you get there." No rebooking of flights, looking at other airline's flight availablity, or assistant at all. I asked for a customer service number that I can call, and they can't even locate that! I will never fly this airline again, nor do I recommend it to… read full review »

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clam
Moosic, PA

helpful
vote

Pleasant Flight

love to travel, appreciative of good service, expecting good, fair service, a woman

DEC

2007

I recently flew from Las Vegas to Georgia and wasn't expecting much from the flight. The total trip time was over five hours, so I was actually dreading that long on an airplane, but Delta came through and made the flight not only comfortable, but also pleasant. The flights were all on time, and the staff were both professional and courteous. They actually made you feel like they appreciated your business. A movie was shown on the long leg of the flight, and I was delighted when I discovered my CD player headphones worked in the outlet. If you don't have your… read full review »

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stef42678
Las Vegas, NV

helpful
vote

Delay, Delay, Delay...

noticing the details, tired of airport hassles, caring person, business traveler, Every day computer user, a person who enjoys quality, into finding great deals online, a woman

NOV

2007

Delta, oh Delta, where to begin? — My husband is from Australia, and is a world-traveler now living with me here in Washington. The only time he has ever lost his luggage in his hundreds of trips has been with Delta in the past. — We decided to go on a 2nd honeymoon of sorts with a great fare we found for $230 round-trip from Seattle to Jacksonville with a stop in Atlanta. Going there was fine - there was turbulence, but it's not like the pilots can really avoid that. The seats were narrow but it was OK for the time being. — The flight back was… read full review »

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st4rguitar
Renton, WA

helpful
vote

Toto, I don't think we are in Disney anymore

budget conscious traveler, family traveler

APR

2008

On my families first trip to Disney we flew with Delta, getting there was not a problem, getting home rather was a terrible ordeal. The customer service was awful and it felt like a slap in the face after leaving Disney (the happiest place on earth), where you are treated like guests not trash and terrorists. IT started when we arrived at the Orlando airport and our flight was canceled. Of course we had just returned our rental cars and there was no place to go and nothing to do. The next flight that we could get on was hours later (4 or 5 I think). They were so… read full review »

read 1 comment

Curby782
Cumberland, RI

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