I bought this toaster because it's big but not too big for me, who lives alone. I can heat up leftovers or bake or broil something raw and make myself a complete dinner. The inside is tall enough that I can put a pan inside without touching the toaster's ceiling. I also liked that it has buttons instead of knobs - I feel like that makes it look like a more modern and up-to-date model. It also has a defrost option but I've never used that. Even Heating It's easy to test this with toast and my toast slices are all the same color. When I heat up food, once it's all heated through it's all the same temperature all around. It just takes more time to get there than a microwave would, which is expected. Safety As with any toaster, you need to standby and make sure you don't leave your food in there for too long; otherwise it'll burn. You also need to remember to shut off the toaster oven, unlike my mother one time - luckily she didn't burn the house down but her toaster oven was toast (no pun intended). Ease of Cleaning My least favorite part about using my toaster (and my oven) is the cleaning - all the crumbs (even with the crumb tray - and the spills from the grill to the bottom and on the grill itself. There's nothing good or bad about the ease of cleaning this toaster - it's pretty standard with other toasters I've had or used. Durability Mine doesn't look brand new anymore - not as shiny and clean - but so far (3 years) it's still functioning the same way, with no degradation in performance. Design I think the design is different and somewhat modern looking, which is what I like and one of the reasons why I bought this model. I like that it has a digital display instead of knows and a tray for the crumbs and that you can change the level of the rack, just like in your oven.