I had hoped that the merger would make Continental Airlines and United would help both airlines but all that I see as a result is confusion, poor service, unhappy employees and passengers. We love to travel and because of work related meetings was able to do a lot of long weekends so we have used a lot of airlines over the years. Continental was a old, reliable, means of transportation. Yes, we had delays due to weather as well as other things but somehow they didn't seems as bad as they are now. Employees don't seem to care, it takes forever to talk to someone, and then told they can't do anything.
I was standing behind someone with a ticket problem and the girl was told, we can't do anything about your missing your connection but you can buy another ticket. What happened to the days when airlines showed a courtesy to other airlines and took their customers when they could help out.
Attendant come around and offer some packaged dry looking food in economy. I only hope those folks in business class or first class fare better. Personally, I forgo the food and drink any of the airlines offer.
At least they tried
Continental Airlines and I used to have a love-hate relationship. They have lost a few bags, a couple of flights have been delayed, and then they merged with United and that relationship turned sour. Besides now having the worst on-time average on the market today, I feel they have the worst customer service on the market today as well.
Before the merger, however, Continental was one of the airlines that I would sometimes purchase my transcontinental flight tickets. They used to service a number of the larger international airports that I would need to travel to.
Continental Airlines used to have average service. They were up there with Delta, America, and United. It used to be a major US Airline. Today, Continental Airlines is now United AIrlines. They offer service to countless cities all over the globe. Their flights are sometimes the best deals on the market. But buyer be ware: you get what you pay for.
Best airline experience yet!
If you're travelling overseas specially for over 18 hrs. you'll go crazy if you're uncomfortable and bored the whole flight. Our experience with Continental airline is still the best and memorable one. Even though there was some delays because of the weather, they provided us with exceptional accommodations. We always fly economy 'cause plane tickets are not really that cheap, but we still have our own personal entertainment, aside from the gadgets you already have with you. You can play games and watch movies on your personal tv. The flight attendants were very nice too. Food was ok. Overall experience was great.
No complains. Still one of the best airline we've experience.
The flight attendants were very polite and understanding. The passenger beside me was so picky with everything. He was calling one attendant over and over for something so small. The attendant though still got a smile on her face everytime she come back.
I fly with Continental Airlines occasionally when i am traveling from Cleveland to Milwaukee (and vice versa). Although this flight is slightly under an hour, it feels significantly longer than that because the airplane is so small! I am six foot one, so my knees are always jammed against the seat. This is a problem on all airlines, but it is even worse on Continental Airlines. Another problem that I have with this airline is that the overhead compartments are extremely small. My french horn does not fit even though it is in a compact case that is smaller than a carry on suitcase. Musicians such as myself can not check instruments because they are too fragile and expensive. We have all heard far too many horror stories of instruments getting destroyed with checked luggage.
The flight attendants are all extremely nice about letting me put my french horn in one of their closets and will sometimes let me put my french horn in the seat next to me when the flight is empty.
Still One of the Better Airlines
I have been flying with Continental for more than 15 years. They were always my go to airline. This is still the case. My most recent flight with them was to Japan in August. My experience with them, as always, was a positive one.
Their flights are competitive and the in flight entertainment is up to date, modern and worth watching. Movies and tv shows are current. There was a wide range movies to watch, which was extremely important on such a long flight. As is the comfort of their seats. The leg room was adequate and the seats themselves serviceably comfortable. The hostess were attentive. The food was adequately ok, which for airplane food is about the best you can ask for.
The flight was on time. Check in was a breeze. Their frequent flyer program however is lacking. It takes a long time to rack enough points to redeem for a free flight. But this is par for the course these days.
All in all, I would still recommend Continental for both short and long haul flights.
New York, NY
My experience was better than I expected!
My sister and I went to visit our relatives in Chicago and were very satisfied with the service and were lucky to have no layovers that were more than first mentioned. The flight left on time and arrived on time as well, compared to united airlines their service was shitty and they lost my baggage, which was our switch-off plane. Also they were quick with putting the luggage for all the people on the flight to gather on time as well!
I thought the flight attendants were helpful and nice and full of life and also explanitory with seat belts.
I loved the fact that they had TV with cable for all the passengers although you have to pay like $1.50 for 3 hours I believe. I was satisfied with all the free drinks they would give. They would come around every hour or so and asked if we needed anything. We also had free breakfast, a muffin, milk and fruit. There wasn't the traditional only food of peanuts which we thought that we would only be getting.
This airline offers affordability and convenience
This is the only airline that flies from Jamaica to New Jersey EWR airport directly. The convenience of flying directly to where you want to go is lacking because most airlines offer connecting flights. The only concern I have is regarding the food offered which you mainly have to pay. While the Direct TV is great you have to pay for that too, so all the upgrades you want comes at a cost. Almost feels like a nickel and dime but you do get free drink and or tea on your 3 hour flights. Great attendants and always a nice smooth flight.
The airline offers rewards which is great especially for frequent flyers to earn miles and their prices are quite attractive but can do a little better. Their website is very user friendly when making reservations and they are quite prompt for departures at least most times.
The attendants are mainly pleasant however there are a few who may appear racist which paints a negative picture. They will however provide any information you need and assist you where necessary. The seats are comfy in economic but phenomenal in first class. Sitting too close to the back side of the plane can get really noisy which is the worst part of the trip unless there are noisy and crying children on your flight.
International baggage allowance
We connected with another Asian carrier that would normally allow us 2 pieces of free checked in luggage but due to Continentals policy of only one, the other airline got to charge us even MORE than what continental would have charged. Continental also claimed that the carry on luggage would follow the same rules as the US but in Asia you are only allowed 14 lbs and we had to check the hand luggage in at $100. Each airline blamed the other for the "incorrect" charges but would not help .
We are their hub & it shows
Have you ever had to arrange a special meal with an airline? I did. Twomonths in advance. A great supervisor from Continental Airlines reservation area named Brian exclusively assisted me. I told him that I was high cholestrol, had been on a fat free diet for 1.5 years & it didn't work, just added weight to me from all the sugar I was consuming. My huaband is a new diabetic so both of us have to be servied SUGAR FREE, LOW CARB, carbs are sugar.So I learned from the American Diabetic Association on a TV show, thatcarbs are sugars & foul up your insulin levels thus raising cholestrollevels as well as add weight & stock fat. While at Borders, I read ATKINS book as well as EADES' book and both stated that 20-40 carbs a day max and incredible weightloss as well as cholestrol without medication.So I got approval to drop by scripts & try it. We had a trip to Hawaiiplanned & I contacted Continental (our carrier from Cleveland to Honolulu) on our meals. They had no HIGH PROTEIN or NO CARB meals, but did have DIABETIC ones. So Brian chose that one. He spent a good half hour reading thru all the meals offered & a description of each. All was perfect.So we are on the first leg of CLE to Houston. They announce our name for a special meal. Breakfast was a banana (42 carbs), cereal (56 carbs), NOT DIABETIC MEAL! skim milk (18 carbs), orange juice (48 carbs) and a bagel (36 carbs) & PROMISE MARGARINE not butter (8 carbs). So they got it back. The stewardess was confused at the still wrapped meal of my husband & mine which was opened but not eaten. Lunch was a burritto, no wrapper or rice can we eat (110 carbs) so that went back. Dinner was chicken on rice & beans, so we ate the chicken & threw out the rest. Both meals also included an apple & pretzels - no way!I made a phonecall to them upon our return thanking them for trying to take care of us, but what they were serving tho tagged DIABETIC was more a FAT FREE meal. I know, I was eating that way for 1.5 years. The gal at 1-800-WE-CARE2 stated that she was doing a write-up for that department to alert them for future upgrades that they are plenty of folks like me out there that Continental serve & they appreciated my time & comments.So today UPS comes to the door with a big white cooler from OMAHA STEAKS addressed to me. My husband starts ranting that I wasted money on some sucker email they sent me. I said NO! So we open it & it is 2 boneless NY Strips & 2 Filet Mignons & a Continental Airlines cooler carrier to put Omaha Steaks' foam cooler into so we can carry what we need to eat wherever we go. I AM VERY IMPRESSED! This is one class company & that's why we fly them exclusively!!!! Besides CLE is their Corporate hub as of 2009.
The worst of the absolute WORST!
I booked a flight on US Airways a few months ago that I had to cancel due to unexpected foot surgery. I was provided a credit and therefore, re-booked a new flight on US Air, where US Air contracted the flight to Continental. While departing Cleveland on March 17th, 2011 - Flight CO3212 (Twin Prop Aircraft at 11:55 am, approximately 12 to 15 mins into the flight, we experienced a loud bang and then the leftside propeller stopped working. Unknowly at the time, passengers sitting behid the left engine also saw fire coming from the engine. Everyone on the plane were becoming worried, as the two flight attendants where scrambbling back and forth in the asiles, when the pilot comes on the intercom and says to the effect: "...well I guess, some of you have notice whe had a fire in the left engine and had to shut it down and we are now had to prepare for am emergency landing in Pittsburg, as opposed to the intended destination, Baltimore Washingto Int'l. Unpon landing, were immediately told to exist the plane from the right-side ememrgency tail exist (where the first two passengers had to jump-exit first, to spot and assist the rest of us... and no, there was no ramp, not mobile nor inflatable deployed to the scene...just a bunch of fire trucks surrounding the plane. If that wasn't enough, one of the younger passenger was apparently 'high' on sometime and being a nuisance to other passegers..so much in fact, the Airport Sheriffs had to be called to apprehend him amongst everything else that was happening...(feel free to check the Pittsburge Sheriff's Dept blotter report for that claim, it should be there). We had to wait for our carry-on before they re-routed some of us to Reagan Int'l two hours later (..remember I was had a ticket for BWI, not Reagan Int'l)
...So, what did I get for my troubles from troubles. a aggrevation to a fresh-foot surgery, no offer of a wheel chair, nightmares re-living the experience, a $12 meal voucher (which by the way, I had to ask for), Lost Hartmann Lugguage (which they also managed to damage) for two hours that had to be delivered the next day (i.e., one hour before I checked-out of my hotel), and just recently, a letter form Thier Flight Incident Communcation Croony (dated Marh 24th) tactfully acknowledging the incident (not the the details I'm providing you of course) and a travell discount for $100 towards another flight.
So folks, thinkingh about flying Continental? ...Fly at your own risk because I know I won't ...EVER!!!
I wouldn't fly Continental Airline even if it was free ....they are just that TERRIBLE!