Continental Airlines Reviews

Visiting the grandparents and holiday travel is easy

Overall

Rated 4 out of 5

There are many advantages to living in Houston and one of them is that Continental Airlines offers many non stop flights from Houston to were I want and need to go.  Much of our family lives in Ohio and without Continental Airlines it would be difficult if not impossible to see our family (with them traveling here or us traveling there) as often as we do.  My daughter has flown using their unaccompanied minor system (which is expensive but never messed up); I have flown alone with two preschool children in tow and so far every experience has been excellent. 

What I like about air travel with Continental Airlines

• at check in they offered my h...

CONTINENTAL HAS THE WORST GABAGGE RESOLUTION CENTER EVER!!!!!

Overall

Rated 1 out of 5

Continental Airlines has by far the WORST baggage resolution center*** EVER!!!!*** They play you around back and forth, like you have nothing else more important to do than dealing with their unprofessionalism. Not only that, they also have the most incompetent employees. Nobody knows what they are talking about. Example, after they lost your baggage in a non-stop fly from Houston to Atlanta they will ask you to keep calling every day more than once per day to see if they have any information available about the lost baggage. Then they will tell you should receive it at home not later than Friday afternoon because they have it in their possession. Well, Friday night comes aroun...

We've had good experiences with Continental Airlines.

Overall

Rated 4 out of 5

My husband and I are not frequent travelers. We take one vacation each year, usually to Mexico so that obviously involves flying. We aren't loyal to any particular airline, but it has worked out every year that we wind up using Continental Airlines for our flights. They run direct flights from Newark, NJ to Cozumel, Mexico each Saturday which is exactly what we are looking for. The second thing that we are looking for is a decent price. Airfare has steadily increased over the years, but we are usually able to get a very good price ($400 including all fees for a round-trip direct flight) if we start looking early and just keep an eye on things.

Actually getting onto the flight is a...

The worst of the absolute WORST!

Overall

Rated 1 out of 5

I booked a flight on US Airways a few months ago that I had to cancel due to unexpected foot surgery. I was provided a credit and therefore, re-booked a new flight on US Air, where US Air contracted the flight to Continental. While departing Cleveland on March 17th, 2011 - Flight CO3212 (Twin Prop Aircraft at 11:55 am, approximately 12 to 15 mins into the flight, we experienced a loud bang and then the leftside propeller stopped working. Unknowly at the time, passengers sitting behid the left engine also saw fire coming from the engine. Everyone on the plane were becoming worried, as the two flight attendants where scrambbling back and forth in the asiles, when the pilot comes on the interco...

Continental Flies Above Most U.S. Airlines

Overall

Rated 4 out of 5

Continental isn't the largest airline in the American skies. It's not the oldest. It's not the most famous. It doesn't have ticket the most passengers, and it doesn't own the biggest fleet. It's not the cheapest either. But here and now, with the realities of the U.S. airline industry of 2007, it pretty much has a hammerlock on any claim to being the BEST.

Frankly, I'd rather fly the BEST airline than the CHEAPEST or the BIGGEST airline, and that's saying something, since budget travel has always been a concept very near and dear to my dollar-loving heart.

Every airline has its bad days, and Continental, with thousands of flight operations, will occasionally have a delayed flight or will ...

We are their hub & it shows

Overall

Rated 5 out of 5

Have you ever had to arrange a special meal with an airline? I did. Twomonths in advance. A great supervisor from Continental Airlines reservation area named Brian exclusively assisted me. I told him that I was high cholestrol, had been on a fat free diet for 1.5 years & it didn't work, just added weight to me from all the sugar I was consuming. My huaband is a new diabetic so both of us have to be servied SUGAR FREE, LOW CARB, carbs are sugar.So I learned from the American Diabetic Association on a TV show, thatcarbs are sugars & foul up your insulin levels thus raising cholestrollevels as well as add weight & stock fat. While at Borders, I read ATKINS book as well as EADES' boo...

Best airline in America? Don't believe the hype.

Overall

Rated 1 out of 5

Where do I begin with this review? I chose Continental Airlines for a one way trip from Syracuse, NY to San Diego, CA with a connection in Newark. I had never flown with them before, but I was encouraged to try them based on the positive reviews on this site and others. I feel I have to write this review specifially to rebut the fiction that Continental is a good airline, so as to save others from the same fate. I have flown on United, American, America West, Northwest, Continental, El Al, and Southwest, and I can tell you beyond a shadow of a doubt that Continental was the worst. Prior to this Northwest had been the worst, but Continental was so bad it made Northwest look like a beacon of g...

International baggage allowance

Overall

Rated 1 out of 5

Service

Rated 1 out of 5

In-flight accommodations

Rated 2 out of 5

We connected with another Asian carrier that would normally allow us 2 pieces of free checked in luggage but due to Continentals policy of only one, the other airline got to charge us even MORE than what continental would have charged. Continental also claimed that the carry on luggage would follow the same rules as the US but in Asia you are only allowed 14 lbs and we had to check the hand luggage in at $100. Each airline blamed the other for the "incorrect" charges but would not help .

HORRIBLE EXPERIENCE!!!

Overall

Rated 1 out of 5

HORRIBLE EXPERIENCE!!! First and last flight I will everrrr book through Continental Airlines. First off, I booked my flight with Continental Airlines on the 17th of May 2011 to be in the bridal party of my best friend's wedding in Tulsa. That night, my best friend has notified me that her grandfather had passed away, so they were postponing the wedding. The night of the 17th, I had cancelled my reservations, requested for a refund to my acct and included a letter/email with explanation. (And the 24-hr Flexable Booking Policy states, "Requests for refunds will be credited back to the original form of payment.") On the 18th of May, I checked my acct, and my money was credited back fro...

Continental caused us to miss 7 day Alaskan cruise!

Overall

Rated 1 out of 5

Continental caused us to miss a 7 day Alaskan cruise, because they would not hold the Houston to Vancouver plane for 5 minutes even though we were on their connecting flight and they knew we were coming. Have you ever known a continental flight to be on time. Well this one, even though they knew three people were on the ground running through the concourse, decided to try and leave early. The personnel (Nelly and Rich) were incredibly rude, incompetent and unhelpful. (we found out later that they missed a way to get us to our ship through another connection). My husband and i had been looking forward to this trip for months. The CEO of this company can make $970,000 but they cannot take...

Fairly Worthless

Overall

Rated 1 out of 5

I was scheduled to fly out of Flint to Seattle connecting through Cincinnati. I got to the airport and had to stand in line to deal with a representative because the kiosks didn't accept Continental passengers, only Delta, as they were operating for Continental. My flight came up as cancelled on the screen. I waited in line patiently and was told by a rep when I finally was serviced that the earliest they could get me out was 8 pm the following day which would cause me to miss work. I asked if I could drive to Detroit and fly out there. The answer was no. THIS WAS A TOTAL LIE! I walked down to the NorthWest counter and asked if I could fly to Seattle connecting through Minneapolis. The answe...

Continental Airlines - what do you mean this is my breakfast?

Overall

Rated 4 out of 5

In early July of this year a few co-workers and I traveled to Houston, TX via Continental Airlines.  I noticed that traveling in the past if you want anything to eat you had better pack it yourself as meals are no longer provided on many airlines.  That being said you can imagine my surprise when we received breakfast on our flight to Houston.  I mean although it was not the best of breakfasts it was however a nice surprise to get anything at all without having to second mortgage your home for a snack.  I also appreciate the courteousness of the flight crew, crying babies, amazingly large oversized carry-ons and turbulence were no challenge for this crew!

Continental is by far the best.

Overall

Rated 5 out of 5

I flew Continental air 2 weeks ago from Sacramento to Milan, Italy. They were courtious, the staff was friendly and the seats were comfortable. I had an overnight leg from Newark NJ to Milan, and there was turbulence, but the flight crew tried to make us as comfortable as possible. For such a long flight I was not board since they have a wide selection of movies and TV shows to keep us busy, as well as video games on the plane I was on. The best part was the food. Continental made sure we were well fed, even on the shorter flights and they didn't nickel and dime me. I was able to find an affordable flight on a comfortable plane, I will definitely go with Continental again.

Cares more about money then people

Overall

Rated 1 out of 5

My sister had a trip planned to go to FL on Tuesday August 7th. Her flight was scheduled to leave at 3:10 PM. On Saturday August 4th our grandmother passed away suddenly. I called Continental for my sister on Monday the 6th to see if my sister could leave on the 8th so that she would be able to attend our grandmother's viewing and funeral. They wanted to charge my sister $300 extra per ticket for her and her friend to leave just ONE day later. They explained something about how it's their policy and that since my sister purchased advance tickets that they couldn't move her in the same class.I was on the phone with them for almost 3 hours total that day. All of the managers I spoke with were ...

My two days of hell

Overall

Rated 1 out of 5

Continental is the only airline leaving Tampa International airport that won't check your bag unless you arrive 45 minutes before the flight. I am a frequent flyer and have never had this problem with any other airline at TIA. Since we arrived at the ticket counter 43 minutes before the flight left I could not check my bag and my husband and I were forced to miss our flight. We were put on standby, couldn't get on the first standby flight, but we were able to get on the next one. We had a connection in Newark and had to run to our gate to ensure that we wouldn't miss our plane to Pittsburgh, PA. When we arrived at the gate we were told the flight from Newark to Pittsburgh had been cancelled....