Terrible! Unfair service Edreams. Beware, multiple charges! I would not recommend anyone. I bought tickets week ago WAW-BCN-WAW for 4 people, price was 540 EUR and 50 EUR discount for payment of visa debit card on Edreams.es which does not exist. E dreams took from my card 2 X 320 EUR (!) and I received messages saying that I should increase the limits on the card to pay more money. After a few days edreams was written that there was a server crash, I was only refunded 275 EUR, the bank took 45 EUR as exchange costs. The reservation was canceled, the rest of the money was not refunded and even no ,,sorry'' from Edreams. Only yesterday after telephone intervention, they kindly said that they would refund the rest of the money minus the exchange costs. With the fault of edreams I lost 90 EUR, server crash was not my fault. They illegally took a double amount of 320 Eur and they lied writing yesterday that they had to cancel the reservation for lack of money. After 10 days they did not return unlawfully taken money. There is no option to write a message on Edreams, only expensive international phone calls. Instead of explaining and refunding money, they send me unwanted advertisements. I will seek legal opportunities, recover my money unlawfully seized. How such a large international service can be so unfair! Never again will I use dishonest Edreams.