4.9
596 reviews
Other Clothings:
  • Average: 4.6
  • High: 5.0
Type:
Computers and Electronics Websites
bhphotovideo.com

Read 596 Reviews

REVIEW SNAPSHOT®

by PowerReviews
bhphotovideo.com
 
4.9

(based on 596 reviews)

Ratings Distribution

  • 5 Stars

     

    (539)

  • 4 Stars

     

    (44)

  • 3 Stars

     

    (4)

  • 2 Stars

     

    (5)

  • 1 Stars

     

    (4)

99%

of respondents would recommend this to a friend.

Pros

No Pros

Cons

No Cons

Best Uses

No Best Uses
    • Ease of Use:
    •  
    • Product Selection:
    •  
    • Product Pricing:
    •  
    • Customer Service:
    •  
    • Shipping and Returns:
    •  
    • Affiliation:
    • I received a sample (75), I am an employee or otherwise affiliated with the brand (33)

Most Liked Positive Review

 

B&H Photo Video

One of many purchases I have made at B&H, and every experience is easy. Their selection is huge, their pricing is always lower than most websites or stores, the information provided...Read complete review

One of many purchases I have made at B&H, and every experience is easy. Their selection is huge, their pricing is always lower than most websites or stores, the information provided for each item is amazingly detailed, and the one return I have had was just the simplest exchange. I use them often and will continue to do so. Whether I buy something large like a camera or a simple memory card reader, they are my first website searched. In the 4 years I have been ordering from them, I have never had a bad experience. I cannot say enough about B & H.

VS

Most Liked Negative Review

 

Online check-out is a mess.

Purchasing online is barely usable. I finally managed to trick it into processing my order after some considerable effort.

You can't enter your own city or state for shipping, which...Read complete review

Purchasing online is barely usable. I finally managed to trick it into processing my order after some considerable effort.

You can't enter your own city or state for shipping, which means you have to trust their super-clever zip code recognition, which gave incorrect cities and states multiple times. Another fun quirk is that they don't let you alter billing and shipping addresses once you've selected PayPal. In fact, if you already entered custom addresses, they will erase them in favor of your PalPal addresses for you, and then remove the "change" button to make sure you can't accidentally bring back the addresses you needed.

No doubt these were conceived as handy features to improve user experience, but they are so poorly implemented that I nearly had to give up all together. I sincerely hope someone at B&H reads this and restores their check-out procedure to functional basics.

Ease of Use
See overall review.

Product Selection
The online catalog has some nice drop-ship options to get products before they're in full retail.

Product Pricing
Prices seem comparable to other online retailers.

Customer Service
Their customer service reps via live chat are friendly and knowledgeable.

Shipping and Returns
Returns on computers / parts are 30 days unopened or defect only.

Reviewed by 596 customers

Displaying reviews 1-10

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5.0

Amazing Experts for Electtonics Sales

By 

from Cupertino

Comments about bhphotovideo.com:

The team in-store and the online experts are just amazing. They help in selecting a product that suits the needs.

 
5.0

So efficient

By 

from Brookfield, CT

Comments about bhphotovideo.com:

Huge, wide inventory, good prices, and really fast delivery. But more than that, you can talk to real people who actually know these products - a rare ability these days. Just an overall great organisation.

 
5.0

GoPro HERO5 Black

By 

from Monroe Twp, NJ

Comments about bhphotovideo.com:

Best place to buy and customer service is 10+ always.
They have NEVER disappointed me in any way. :)

 
5.0

very easy to order and fast delivery

By 

from Georgia

Comments about bhphotovideo.com:

love to do business with B & H. they have a wide selection, easy to order, fast delivery, reasonable prices.

 
5.0

Always a Pleasure buying from B&H

By 

from Slidell, LA

Comments about bhphotovideo.com:

Always a great easy site to use with quality products. Always find what I need!

 
5.0

Great Buying Experience!!!

By 

from Fort Worth, Texas

Comments about bhphotovideo.com:

easy to use site, great prices and deals and great buys from the used department! Fast shipping too! Never had a problem!

 
5.0

BH photo is my online resource for all electronics

By 

from Phoenix, AZ

Comments about bhphotovideo.com:

Have ordered from B&H Photo for many years and would highly recommend doing business based on 1st great service and 2nd pricing on all products.

 
4.0

Ordering from B & H

By 

from San Francisco, CA

Comments about bhphotovideo.com:

Ordering is simple and logical, I would like to see refurbished items added to the used search list however. Very good job overall. Tx

 
5.0

B&H is a great firm that supports photographers

By 

from Philadelphia

Comments about bhphotovideo.com:

Street Photography

 
5.0

product is of high quality and reasonably priced for its use

By 

from seattle, WA

Comments about bhphotovideo.com:

1000 lumens for $60 bucks! What's not to like about the product.

Displaying reviews 1-10

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