I have yet to come across such a good website in general, let alone for electronic cigarettes! The layout is classic, very easy to navigate the webpage, great shipping times & conditions, and very helpful customer support. This website seems to have it all, the owners are great, workers are great, and products are great. I've shopped at this website for many years now, back when it used to be Shawn's, it was never as good as it is now. Major improvements were made. I ordered a few things from the website, it took very minimal time to navigate the website due to the clearly laid out options, and the shipping estimate was double the time the package actually came. I had thanked them using the support line because I like to test all the factors before reviewing, and they gave me a coupon for just being polite! Great customer service and people in general, definitely recommend shopping here for electronic cigarettes. Ease of Use One of the easiest websites I have ever personally navigated. Product Selection There could be more options, but as this is located in texas they are probably restricted from one of the more popular vape pens. Product Pricing The pricing was fair, not good nor bad. Customer Service Great customer service. Fast, friendly, and generous. Shipping and Returns The shipping estimate was 2 weeks, and I got my product within 4 days. I have not had to deal with return shipping, but with ease of action for everything else I'd expect it to be flawless as well.