This phone was one I picked out for my 60 year old mother to use. Now keep in mind this wasn't her first cell phone, it was an upgrade offered to her by Cingular as they do ever year and 1/2 or so. When reading the specs and features it seemed like a great choice as she had to have a camera phone (though i don't think she has used the camera even once thus far). We got the phone and of course it was my job to program her numbers in it for her and show her how to use it. Truth be told as tech savvy as i am this phone proved too complex for me to even battle with without the manual in hand at all times. So what ended up happening is she just uses the basic features because there are way too many menus to go through and steps to remember to perform some of the functions we initially picked the phone out for having in the first place. So I give this phone an average rating and although I would recommend it to a friend I would only recommend it to someone that is into reading an entire manual for something they own and enjoys trial and error to get to the great features it does posses.