Ok, I originally got this phone for free. Then, the thing shattered into a million pieces (my fault) and I was stupid enough to buy the same phone again. Don't waste your time with this phone; it is horrible compared to other smart phones on the market. You are better off walking around with a rotary phone and a roladex! **THE GOOD** - **Outlook integration** - is able to effectively integrate with Exchange for Contacts, Calendar and Tasks - **Keyboard** - has a nice little qwerty that is pretty easy to use. - **Didn't die** - I owned an 800w that died from a Palm update. I would like to say that this phone is a slight improvement as it didn't die during the MANUFACTURER'S update. **THE BAD** - **Form factor **- is big, bulky and heavy. Also has a NASTY, HUGE antenna sticking out of the top of it. - **Operating System** - runs the archaic Windows Mobile 6.1 OS. And it can't be upgraded to 6.5. You should know what this means - no apps, no thrills, no nothing! - **Slow and laggy **- is constantly freezing, requiring many hard and soft resets. Got an issue? Oop. Let me take my battery out again. Ok, I'm back. Nope, let me take the battery out again.?? C'mon!! **OVERALL** Don't waste your time. Your time is too valuable to be wasted on this device. Get a Droid or an iPhone, or get out of the smart phone game altogether.