A pending charge from magazines.com on my credit card online statement had no phone number, no email, no magazine name or any other identification. I needed my credit card company to identify the charge. As a precaution, they cancelled my card and replaced with a new one, due to possibility of fraud. Turned out magazines.com was charging for renewal THREE MONTHS in advance of the expiration date of the one magazine they handled. End result: Had to wait for a new credit card and then contact each company I am on auto-pay with to alert them to the credit card number change. Definitely a needless waste of time caused by magazines.com's practices.