I waited and waited to buy one of these indoor grills. Just didn't think an electric grill that cooked from both top and bottom would ever satisfy my taste for grilled foods. But when I couldn't cook outside due to the cold and/or wind, I broke down and bought one. First impression...."this is great!!!" I used it to cook hamburgers and they were amazingly good The cooking time was only 3-5 minutes (3 for my med rare/5 for my hubby's med well). The burgers were cooked just right and they were still fairly juicy. Since then I have had mixed results with various attempts. I find that if I let the foods cook even just a small amount of time over their "done" time, the result is a dry, rubbery, tasteless grilled meat. I now have a cheat sheet for the things I cook most with the exact number of minutes to cook them. Performance This indoor grill performs as promised, it cooks quickly and because the drippings run down out of the cooking field there is less grease on the foods. The heating element must be fully heated before using for best results...don't try to rush it. It really doesn't take very long to get it up to temperature...maybe 5-10 minutes. As mentioned above, don't even overcook for a small amount of time...you will end up with dry, leathery foods. Durability The actual grill component is very durable. The grill feels and looks to be heavy-weight. The only problem I have experienced with breakage is the lid for the bun steaming/heating area. It is a lighter weight plastic with plastic hinges that have snapped and broken. Ease of Cleaning I have found that to clean this unit with ease, I need to immediately wipe off the griddle area before I leave it sit while we eat. It doesn't have to be totally clean, just have to get the grease and bits of food that will dry onto it as it sits and cools. Other than having to do that ahead, it cleans up quite easy with a damp soapy paper towel or rag. Ease of Use Very easy to use. Plug it in, let it warm to temperature (watch the light), then place food on griddle and lightly close the lid. Hardest part is watching that foods do not overcook.