I have an RCI weeks and and RCI Points Membership. 10 years ago exchanges were simple for good resorts. In today's market, it is nearly impossible to book nice resorts, even one year in advance, particularly during holiday seasons. Check out the all Inclusive fees. Let' s say you want a resort in Mexico. Well most of them are all-inclusive and have fees. Those fees are often $400 plus per person per day. When you compare those fees to the cost of booking directly through a site like Travelocity, you will find you pay LESS through the discount vacation site, not just on the all inclusive fees, but the fees plus the room you stay in. The prices are apparently inflated for RCI member so, instead of a deal, you pay inflated prices. Check out the RCI cruises. Then check on the fees from the cruise line. You will find it is cheaper to book directly with the cruise line, at least in my experience, and your RCI membership actually costs you more. Certainly don't ever click on their rent a car link when you book. The fees quoted are almost double what you get through the rental car company. The value of RCI a has diminished greatly. There are fewer resorts available. There are fees for everything - to trade a week, to extend you available weeks or points, to transfer to a guest. It is simply NOT WORTH THR PRICE.

MauryB

Minnesota

Their employee gave me a wrong information so I lost 50,000 points. Then I called the RCI to complain about it, they just kept transferring here to there. No one said sorry. Terrible experience !!! Don't trust their words!!!

SUEHW

Chicago

the beaches were horrible- rocky, seaweed every where, and the water was murky. and they advertise pictures of couples getting married there- no way ! the parking was horrible. The place is literally in the middle of a thick jungle and you cant park outside your hotel rather they make you park in a gravell lot far away from your room, they shuttle bus you to your hotel,zig zagging all over the place so you have no idea where you are. if you want to go for a drive in the evening, it is so hard to find your car and the attendents do not speak any English and they cant understand a word your saying !! No English - the workers speak no English, very difficult to communicate. like where is my car ! and they don't know the hotel they designed the widows in the hotel hallway in such a way as to leave a two inch gap between the top and bottom pane which allows for mosquitos to fly in and out - and this "palace" is located in the middle of a jungle ! I saw so many people walking around with huge mosquito bites the rooms have no washer and dryers ,you have to drag your dirty laundry to some other building far away the kitchen had ONE knife ! ONE measuring cup, no light over the sink , you could see if your dishes were washed, there was a tiny refridgerator no hot tubs ! the front desk understood a little English and some how the advertise that they won some RCI award 3 or 4 years in a row !! you have got to be kidding ! this place sucks and then they want to meet with you and talk about upgrading your time share - a meeting that is supposed to last only 45 min - they pressured us for 3 hours !! this myan palace is awful I will never go back and we are looking to sell our time share with them !!

pgdrcfsdsz

alamogordo NM

Same rip off company, new trick. Tell the world what a joke RCI has become and it's highly likely you'll find access to your online account restricted. I've posted repeatedly online warning about the tricks and absolute rip off tactic of the "new RCI." Each time I've reviewed or posted online regarding their practices. I was contacted by someone, I'm guessing actually a "bot," emailed me with a "we want to resolve this matter." Have no idea how they planned on giving me back my time, doesn't seem possible. In fact it's not. Now when I try to long on to use the last remaining weeks I find I have no access to my account. I called, was transferred to "tech support." They informed me my username and password are correct. Maybe but they don't work on any computer I own... or my friends own... or with any browser I know of. So I call to try to use the phone system to use the weeks I have remaking, shockingly I was cut off after a long hold time. Give them a bad review and run the risk of losing whatever you have banked with them. Sounds like a reputable company to do bunnies with, right? Consider yourself warned- RCI waving good bye to your money is likely the best outcome, spending a week or two in a complete dump instead of the great beach vacation you planned is also very likely. Walking away a happy customer completely unlikely. Save yourself... Don't do business with this rip off company.

TullyMars63

USA

Timeshares are not for everyone and I would highly recommend that you know what you are doing before you get involved. This has been a huge expensive disappointment for us. Exchanging through RCI sounds easy, however it is a nightmare. Their web site is confusing, slow, and difficult to use. I end up calling their customer service department (who are always extremely nice) but they are never really able to help me book the vacation from their web site. A resort shows available on the web site but it suddenly disappears when you try to book it. No one seems to know why The ridiculous part of all this, The last time I used this service I called the resort, yes they had units available and it ended up costing me less to book direct than pay their fees. For the most part the resorts we have been able to book through them are shabby and run down and in need of cleaning and repairs and it always ends up costing me more money. I tried to use this service last night. The unit I wanted showed available but would disappear if you tried to book it. I called the RCI vacation planners. They said it wasn't available but they could find another unit. It ended up costing me (as usual) for different fees, however I was assured that this was a nicer resort.

sammylane

Peoria, AZ

I have been a timeshare owner for many years and use my home resort. I was told by RCI when we joined them that I would be able to exchange my time for other resorts, air fare, and cruises. They could never deliver on any of those promises. I was able to purchase a cruise online cheaper. I even tried to use them as a basic travel agent and found their prices to be way above what I could purchase travel for. If you have never used RCI and they are trying to sell you on joining their club DON'T it is a complete waste of money.

ddww

USA

I have stayed at RCI locations on multiple occasions, as my mother owns a few. They are always super great! The amenities are always good, having never been to one that doesn't have a lazy river in Florida, among other awesome amenities. They also have karaoke or other events during the week which is great to vary things up rather than sitting by the pool every night. The rooms are always spacious, and customer service is always super courteous and helpful!

Gabreally22

USA

On a stay in Weston, FL, we had to give them a $20 cash deposit for we were told would be a "free breakfast." But when we got to the "free breakfast" it turned out they wanted to sell us crap. Surprise! We immediately told them that we were intelligent and didn't want to buy anything and that we wanted our money back. They said they couldn't issue refund and that we'd have to go back to the registration building to get the money. When we went there they said they couldn't issue refund. And thus began a 2-mont journey of run-arounds, un-returned calls and fake 'the check's in the mail" notices. All over 20 freaking dollars!!! P.S. The resort room was awful, too. The A/C didn't reach the bedroom, the queen bed was awful and we had to listen to the elevator running ALL NIGHT long.

JoeDDD

USA

RCI does all it can to make ordinary life impossible. If they respond at all to members, it's to send you around in circles. This story is about a specific problem, but it shows RCI's corporate culture. . . . Just suppose that after years of using that timeshare you bought at a resort you really like, you're interested in vacationing somewhere else. Trouble is, since you bought your RCI membership you'd married and changed your name. Since you don't want a hassle with the resort you're going to visit, you're finally going to change your name on your RCI membership, years after doing it everywhere else. The RCI website says you do this by sending them an email. NOPE! But they won't tell you that. You have to figure it out by seeing that no name change happens. So then you call them, and the agent says "There's a form to fill out online." NOPE! No such form, as you confirm by wasting an hour on the website and then using Live Chat. So then you call them. This time the agent tells you you need a certified copy of your legal paperwork. When you say "I'm not taking a day off work to visit my safety deposit box for the paperwork, then paying to get certified copies! Who do you guys think you are, anyway, the IRS??" the agent says, "Then we're not changing your name." Then you talk to the agent's supervisor, who says "Oh, we don't need legal paperwork. Just fax us a photocopy of your driver's license." You fax it. AND NOTHING HAPPENS. Wait. Isn't this where I came in? With nothing happening? Wonder how much of my life will be wasted before I get this done. Maybe I just need to cancel my membership. After all, I do like my home resort, and I don't need RCI for that. . . .

Savvi

USA

After paying yearly for a membership with RCI, I have never had luck dealing with them. After finding a problem on my upcoming vacation, and speaking with a supervisor I got nothing but yelled at. You would think they would try to keep customers, apparently, not important. I will never use them again!

SueFrancisco

USA