I'm not usually big on service, meaning: I'm easy to please - not too picky. Me and my husband were flying out of LAX and PRIME SHUTTLE picked us up at our house. Do you think the guy even said "hello"? NOPE! The driver just got out grabbed our bags and literally DID NOT SAY A WORD TO US. I thought it was kind of weird but then said "whatever". So we're driving along and I'm freezing. Bozo driver has both windows all the way down and it's coming right in our face. Do you think he bothered to see if it was too much? NOPE! Then we stop to pick up some other guy along the way and while we are waiting in the van - the PRIME TIME SHUTTLE DRIVER makes a phone call to place bets! Yes, the dude is sitting right there with us behind him placing bets on sports teams. Moving on...when we came back to LAX after our trip, the flight was late due to technical difficulties. It made us an hour late, but we made sure to call PRIME TIME SHUTTLE to give them the update well in advance. Do you think there was a shuttle waiting for us when we got back? No, of course not. Maybe 30 minutes later? No - not even then. Try and hour - NOPE NO SHUTTLE. And I kid you not, about 8 or 9 EMPTY PRIME TIME SHUTTLE BUSES passed us by even after their shuttle attendant told them we needed a ride to Sun Valley, they just gave us looks like " no way" and kept on cruising...with their empty shuttles. But yet there was a man who was walking aimlessly and they asked him where he was going (I forget where) and he handed them some cash and they ushered him right in. I tried to get a refund or discount of some sort and they said it wasn't their "policy". Do yourself a favor and DO NOT USE this sorry excuse for a "shuttle service"
Sun Valley, CA