We took the train from Chicago to Provo and it was the most terrible travel experience I've ever had. We arrived at our destination 15 hours late. There was no compensation for the hotel room we missed out on let alone the time it took from our vacation. The train was disgusting- the levers on the chairs were sticky, the floor was dirty, the bathrooms were completely unsanitary. By the end of the trip there was urine all over the floors of the bathrooms & in the hallway area. The entire train had a nasty smell & I was on the verge of puking from the smell for most of the train ride. Our return trip was very similar to the way out. I have no idea how Amtrak stays in business with such horrible service & terrible conditions of their train.