I have never been treated so horribly as I have these last few days on the Greyhound bus company. A friend paid for my husband and kids and I to ride from San Antonio to Dallas and then on to Tyler, Tx. The trip from San Antonio was fine. Everyone was helpful and friendly. When we arrived in Dallas and met our bus to travel on to Tyler Tx on I was told they didn't know they had a wheelchair passenger. My husband showed the ticket with the wheelchair on it. The driver said well if you can walk you can ride. I thought wow seriously. They wouldn't let me on the bus so we had it rebooked for in the next morning at 8:05 am. Well when that bus arrives the male driver argued with me about not being told he had a wheelchair passenger and wouldn't let me on the bus. He said Greyhound rented a bus without a lift for me to board. Once again I was told if I could walk I could ride. This was all said in front of my husband and two children. The male driver was rude and raising his voice to me when it again was there fault. I was clearly discrimated against for being unable to walk. Because several people working for Greyhound made it clear that if I could walk I could ride. To have this said in front of my young children and husband was very unpleasant and rude.

HMH04

Tyler Texas

DO NOT RIDE GREYHOUND This past Wednesday a friend and I were supposed to board a bus at 8:30 am that bus did not arrive until after 10:30AM. We were using the bus tracker, it was completely inaccurate. There was no notification our bus was behind schedule until 12:30PM. Because our bus was so late we missed our connecting bus, leaving us stranded at 10PM in an ill lit, unfamiliar, dangerous area. Again with absolutely no contact from greyhound, not even an employee in the bus stop. We called customer service all they were able to do was inform us there would not be another bus until 6AM. No attempt to find us accommodations or even give us a Taxi number. This was only a problem with our route there were multiple people who had already been waiting for 2+ hours. Once we found a way out of there we called again, explaining what happened, we were told there was no way of getting a refund. Even though it was their unreliable transportation schedule who caused us to be in that situation, and made it so that we were unable to complete the route and purchase another ride. This is completely unacceptable.

Lexrobz

United States of America

To all the investors holding shares in this company, you either have to have a smarter and more efficient CEO, replacing the current one or sell ALL your shares ASAP!!! Because this company is going bankrupt very soon, due to its POOR services.This company is the worst at scheduling. THE WORST, in the entire world. A 12 year old could do a better scheduling throughout the entire country, by himself.The delays are extravagantly long...We understand things might happen. But the average delay is 5 hours!!!! Really?You're having people sitting in your stations for 5 hours in average? You're must be very mean or just un-intelligent. You're too old of a company to be this un-intellect.My longest delay was 8 hours I had to wait!!!You really need to regulate this company ASAP. Because I don't know anybody ridding you once and doing it again. I will NEVER. I'd rather walk from LA to NY, than riding with you again. REGULATE THIS COMPANY ASAP!!!!All different station have different attitudes targeting the same endeavors, which is not good for any company and that's why you'll go bankrupt. Some drivers have attitudes, tickets people frown their faces.By the way how much do you pay your workers for them to be this salty all the time?You need regulations in all your services, from stations employees, drivers to scheduling. And the cash only thing is ridiculous, it's 2019. Putting a 3 dollars fee atm my gun!. You'll end up like kodak if you don't step your game up.REGULATE!!!!!! or you're over! that's how a company supposed to work. You're the perfect target for any competitor out there right now. Even if they're just getting started.You also need to have better assistance for passengers having anxieties due to your poor services. Some people can have anxiety attack for waiting way longer than they expected... Do some researches as well. And your customers service is the worst that could ever exist in America. It has the level of any customer service during the great depression.

MadAtGreyhound

Los angeles

on the 9th of September I forgot my wallet at the McAllen greyhound bus station on my way to Houston. I realised i forgot it when i got to Houston, I immediately called the customer service to my surprise they had my wallet and told me i would get the wallet on the next bus coming to Houston. I was scared that i would lose everything my money, cards etc. Well 2 days later i went to Houston station to get the wallet and i found everything not even one missing thing. I'm very grateful for that..McAllen Greyhound bus station gets a 4 star.

Sheilan

Houston

This was some of the worse service I have ever seen. Very unprofessional!!!! Can't even speak to someone in this country when you call customer services. 15 min stops turn into 2 hour stops.They never know where there busses are. You call the bus stations and the numbers are disconnected! Or they simply choose not to answer the phone. SMH never ever again

ShayIO

Columbus GA

WORST SERVICE EVER, I repeat WORSE SERVICE EVER *dont waste money* One of their so called "employees" gave me the WRONG gate number and the lady working there had the nerve to tell mw that I couldnt get on the next ride Mined you the man employee told me the wrong gate number so my bus left 🙂 so I tried to get on the next bus and she told me that I couldnt get on it because cuz tickets didnt match with her "line-up"so therefore I COULDNT get on the BUS but I did anyway so this mtf gon call the cops etc. and uncessary anyways long story short I want my money back, since they wanna waste my time, ill catch them in court 😏

Zalisha

Newyork, NY

Greyhound buses have a great opportunity to run skiers up and down the ski resorts everyday, however, there is a lack of trust and love in the corporate culture to justify any love from the public. Maybe it is just me know wants to save the world, traffic congestion and stress of other drivers by sharing the ride on a bus. There is a prime market for this in Denver. Greyhound misses their own bus for lack of friendly customer service, clean buses and technology to help move things along. The Bustang with app pay the driver and usb wifi easily will take it's placed once it realizes that going with the flow makes sense for the traffic, environment and stress relief of others.

lghtwrkrshinesncrp

Denver, Co.

My most recent experience with greyhound is an unfortunately and absolutely avoidable one. Since purchasing a non-refundable ticket to meet my family at a destination for Thanksgiving, the quality of life of a family member fighting cancer has rapidly deteriorated to the point of being bed ridden with excruciating pain, even after multiple treatments and surgeries. My heartfelt and loving family collectively decided to go visit him instead of the destination, as he can't travel and this may be the last time many of us sees him alive. I contacted Greyhound and the automated phone system said to go to my local station for fastest service, or mail in my ticket in asking for a refund. At the local station they said I had to call a different number, and mail my ticket. The phone representatives said the only thing I can do with my non-refundable ticket is pay $20 to change the time. After much explanation and speaking with her supervisor, the same thing was reiterated to me: that that is my only option. My significant other tried on two other occasions and was given the same info. I am distraught and disgusted that in a time of emotional upset from unforeseen family circumstances of the worst variety (family member dying of cancer), Greyhound is doing absolutely NOTHING to help me out, other than say I can PAY THEM more money to change the time of a trip that has dissolved into nothing. And just to get to the point of speaking on the phone with a representative was difficult and not straightforward. The folks at my local station seemed to think I could get a refund, given my circumstances. No customer should have to work so hard to contact the service department. I am incredibly disappointed. When I've taken greyhound in the past, my experience has been 'ok', 2 to 3 star ok. I felt safe and the buses were decently clean. I arrived at my destinations. The drivers were mostly friendly. On the negative side, all the buses were late. I understand traffic and station deal

KatharineD

Raleigh NC

Omg. Horrible. If you have a chance don't choose to drive on the bus!!! Never!!! That's something horrible what ever was happening in my life. Service is BAD!! So dirty inside. Dirty people lying everywhere and don't wanna share sits. Even stupid WiFi didn't work!!!!! NEVER USE IT!!!!. That's was my huge mistake to drive on that bus. Sits are not comfortable!!! And have sharp things in it. They also didn't move. Because of that you have a very little spot for your legs. And at the end of the bus some people were drinking alcohol.

PolinaT

Salem, OR

I have experienced discrimination because of disability as well as my mom whom we unfortunately have the same problem of mobility. On a trip very far away that I had planned for too long, it was quite expensive but since I really had to visit family i still paid for the trip. I think that it was the worst idea to travel on this transportation vehicle. Once they have you as a customer, they treat you like you are not valuable , specially as a disabled or handy cap person. I really don't have the answer why to this. It is irrational, we would think that as customers who are disabled you would be treated with dignity since you paid so much money for a long distance trip.I am not saying all drivers or employees are this way, but the unfortunate thing was that I got the bad luck that day that I was traveling. They would not want to help me with my bags into the bus and they would see that I need crutches. It is a very bad idea specially if you are disabled to travel with greyhound, some are too lazy to help that they would prefer to escorts you if you disagree with their rude treatment or call the cops on you because they think they could just abuse of their power and they don't want to deal ppl. Who disagree with their awful treatment

Mysteryshopping

New Orleans