Columbia House has been around forever and in the past they have been pretty good. But boy have they gone down hill recently. I recently placed an order with them because they were having a special. So I picked out the movies I wanted and waited for what seemed like forever until they finally showed up. From the time I placed my order to the time they were actually delivered was 60 days. Then when I tried to cancel my membership with them it took two hours on the phone with a customer service rep and then a supervisor to get the issue resolved. Ease of Use It was easy enough to get the order placed, but the issues that came from trying to cancel my membership took away from that. Product Selection They do have a decent product selection I will give them that . Product Pricing They rope you in with good prices and then Jack it up once they've got you hooked. Customer Service Two hours on the phone with customer service is outrageous. They really need to outline all the information clearly when you are joining the club.