When this headset worked, the reception was clear, but it would not stay on my ear. I've since had two different phones that can't be used with this headset at all. The HTC Evo and now the Samsung Galaxy SIII. I put the headset in pairing mode and search using the Bluetooth discovery on the phone with no luck. Even the Sprint store rep could not get it to work. For the price of this headset, I expected more. Sound Quality Good clarity. Ease of Use Falls off my small ears. Does not pair with my phone. Durability I can't say much about durability, but it has held up physically and has not broken. Design This is a sleek looking headset and the no buttons or switches approach is cool. I'm giving it a 3 since I can't get it to pair.