3.9
7 reviews
Other E-commerce Websites:
  • Average: 4.6
  • High: 5.0
Type:
Appliance Websites, Home and Garden Websites
Brand:
DirectBuy.com
DirectBuy.com

Read 7 Reviews

REVIEW SNAPSHOT®

by PowerReviews
DirectBuy.com
 
3.9

(based on 7 reviews)

Ratings Distribution

  • 5 Stars

     

    (3)

  • 4 Stars

     

    (2)

  • 3 Stars

     

    (1)

  • 2 Stars

     

    (0)

  • 1 Stars

     

    (1)

71%

of respondents would recommend this to a friend.

Reviewed by 7 customers

Displaying reviews 1-7

Back to top

 
3.0

Shady advertising practices.

By 

from Troy NY

Comments about DirectBuy.com:

The television commercials make it seem like this program is less costly than it actually is, so I would only suggest purchasing a membership if you are going to do a large remodel. It is $5,000 to join, and $200 per year after that. While Direct Buy can save you substantial money on large jobs, just make sure you're going to save more than $5,200. We were remodeling our own kitchen and completed gutting a rental property, so for us it was worth it.

Ease of Use
Ease of use depends a lot on the customer service representative - some have been fabulous, some have made me want to pull my hair out and cry. I would suggest if you get one of the less helpful folks, to just calmly (and repetitively) keep requesting a supervisor.

Product Selection
Good product selection.

Product Pricing
Good bulk pricing.

Customer Service
Again, it varies employee to employee, some are wonderful, some are downright AWFUL.

Shipping and Returns
It's very hard to get a concrete deadline on when any of your items are going to ship and/or arrive.

  • Ease of Use:
  •  
  • Product Selection:
  •  
  • Product Pricing:
  •  
  • Customer Service:
  •  
  • Shipping and Returns:
  •  
 
5.0

I love this place.

By 

from USA

Comments about DirectBuy.com:

I went here out of curiosity when I was in the process of remodeling my bathrooms and kitchen in my home and I was looking for some ideas. I have received a mailing from them and I was curious about what they offered.

Ease of Use
There is really nothing on the site that involving shopping for anything, but you can sign up for more information and to get the pass. The site is great to get the vision started.

Product Selection
OMG, they have every style, type and material you can imagine. I loved looking at all the different products they had to offer, although I could only see a small sampling of what they offered

Product Pricing
I saved tons of money going through them when I was remodeling my bathrooms and my kitchen. It was truly money well spent.

Customer Service
I am giving them a solid 10, as they were helpful from beginning to end and everything in between. No matter what questions I had, they were so willing to offer suggestions and to help calm me and my ideas, down to a select few.

Shipping and Returns
This does not really apply to them.

  • Ease of Use:
  •  
  • Product Selection:
  •  
  • Product Pricing:
  •  
  • Customer Service:
  •  
  • Shipping and Returns:
  •  
 
4.0

Save money on all items

By 

from NA

Comments about DirectBuy.com:

Last year I renovated my house and was looking out for new devices and furniture which could match the new look of the house. I wanted to purchase items which are less expensive but reliable and from a branded company. I then checked out the Directbuy.com website and found that they have great prices on all items. They sell items at a wholesale price which makes it profitable for a customer like me. I then placed an order for a device. I was informed that I will get the delivery soon but I received the product after about two weeks. During this waiting period, I called them several times but they were not ready to answer my queries as to when will I receive the product but when the product arrived, I was really happy to see that the item I ordered was in a perfect condition.

I am still using the product I ordered from Directbuy.com without any problems. Overall, my experience with Directbuy was average. Their prices are really cheap compared to other websites and I would recommend it to others as well.

 
4.0

Worth it if you are a "high end" shopper.

By 

from Columbiaville, MI

Comments about DirectBuy.com:

Direct Buy is a membership franchise. Membership must be obtained in person before you can access their online shopping. The price to actually join does vary from one location to another. We have been members for about seven years and at the time, the cost to join was $4,300. After joining, a $200 fee is required every year to maintain membership.
We joined mostly because we had a lot of remodeling to do in our 1970's house. They carry a vast array of items, but do tend to focus more toward higher ticket priced items. From our experience, you can purchase these higher end items for similar prices of middle-of-the-road type items. One example is that we were able to buy cement board siding for what a big box store wanted to charge for vinyl. Guess it's all in what you want. One draw back is that items can take additional time to arrive (often several weeks) and many items will only ship to the franchise location itself. Of the items we did order online, it was somewhat difficult to navigate their site without knowing exactly who the manufacturer was. The site also tends to be slow to load as compared to other online sites I have used. Another thing to think about is that a lot of items cannot be purchased directly online. Often times you can view the item, but will be told you need to visit a location to order.
Bottom line is that if you have a lot of remodeling to do or are in need of a houseful of furniture/appliances, membership may be worth it. If you are only looking to make an occasional small purchase, it would not be worth the money.

 
5.0

Great Money Saving Site

By 

from USA

Comments about DirectBuy.com:

While remodeling our home, we realized that it was going to cost alot of money. I had heard about DirectBuy.com, so thought that I would look the site over. I was amazed at how much I could save by using the site. I did pay a membership fee, but found that even with paying the fee that I was still going to spend alot less than I had originally planned. I was able to find some really great items that I had wanted but at a much lower price. After ordering, my items arrived with just a few days. The items that I ordered all arrived at the same time and were packaged very securely. Since my first order with DirectBuy.com, I have ordered many more times. I think that DirectBuy.com is a great site for anyone who is looking for great money saving deals. I will continue to buy from DirectBuy.com in the future. I think that DirectBuy.com in one of the best sites that I have come across in a long time. I would like to recommend DirectBuy.com to anyone who like to save money while also being able to get great quality products.

 
5.0

Very Helpful Website for Its Members!

By 

from USA

Comments about DirectBuy.com:

DirectBuy allows you to purchase at wholesale cost on individual items if you're a member. For me, their website is just as important, if not more important, than their showroom. DirectBuy.com allows you to order items at wholesale cost. Most items are not in stock in their showroom, so it's much more convenient to just go online and order.
DirectBuy does a great job of showing the products and providing an accurate description. I am almost always pleased with every singe purchase I've made through the website. Delivery is super-fast and they can get your custom order completed faster than anyone. My favorite part of shopping online with DirectBuy is all of the products you can view and purchase. It's truly a wide variety and it actually has a much better selection than I thought before I became a member. Their website is very user friendly and you can track all of your orders through their website once you've logged in. You can see if your order has been processed and shipped and you can even track your shipment. Online shopping with DirectBuy is second to none.

 
1.0

Their prices are not transparent at all.

By 

from USA

Comments about DirectBuy.com:

We all seen the ads or heard the TV commercials for this DirectBuy Business. Now, how does it work? Basically, they tell us that you can get up to 70% off the retail price for joining. The up to part of the deal does not sound attractive at all. If you can guarantee a 70% off, then I will be interested.

Anyways, basically, there is a membership fee of around $5 for a period of three years and then you have to pay $200 a year after wards.

With that being said, you are not allowed to terminate your membership so you have to pay on an ongoing basis. Now what the heck is this shady business doing? Why would you pay them 5000 for a membership fee, when you can buy your flat screen or new fridge for less than that?

That's completely absurd and everyone should stay away from this website. Now, with today's competition, retailers are giving us very competitive prices that give us a pretty good deal compared to the prices that DirectBuy offers to their members. There is no point joining DirectBuy because there is no transparency at all.

You will be just wasting your money. You don't know whether or not you will be saving money because you don't have their prices, and because of this why would you give them the money upfront. You have to spend so much money with them to recoup your investment.

What's the verdict? Stay away because I tried to get a discount on a fridge, but they won't tell me how much I would save and wanted me to give them the money upfront to join this exclusive club. I repeatedly asked for a list of prices to justify my membership cost, but they said no. Because of this, I was unable to try their services. However, I believe that it is important to know the rough expectations of their service before you purchase the membership cost. Ask them if you can get a list of the discounts that you would have because it does not make sense to purchase a membership blindly.

Displaying reviews 1-7

Back to top