Verizon FiOS Internet Service Reviews
Overall 
3.52 of 5
(by 25 users)
Verizon FiOS Internet Service Review Summary
Our reviewers seemed to have a difficult time agreeing on how they felt about their Verizon FiOS. One reviewer, reports “I have been using FiOS for 15 months now and have not encountered a single glitch or problem.” Reviewers seemed to think it was speedy enough; it provided a clear picture and was cost effective. That said, there’s nothing like bad customer service to stoke a customer’s rage. One reviewer calls what Verizon FiOS offers “savings and frustration”. Multiple reviewers report having to spend an hour on the phone or more before they were able to talk to a customer service representative. Sounds nice, as long as nothing ever goes wrong.
Verizon FiOS Internet Service Ratings and Reviews
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I believe in honesty
My experience with Verizon has been negative from the time we purchased DSL. As an example, we kept getting notified that it wasn't available in our area yet, (why didn't they tell us that when we first signed up?), and they kept changing the start date. That went on for months, and when we finally did get connected, not only was DSL not that fast, but they tried to charge us from the original date we signed up for. It would't be so bad if you could call them, speak to one or two people within 10 minutes, and get it resolved, but it can be hours of wasted time…
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a techie
I have had Verizon FIOS since January. The service is very fast. I only have the lowest tier of service and I've noticed quite an improvement over DSL, but beware when you have a problem because you probably will. I am writing this review from work because my home internet connection and phone have been out of order for 2 days with no idea of when it will be fixed. — When I called Verizon to report the problem, I was unable to speak to a person so I ended up creating a repair request with the automated phone system. The…
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a pet owner, married, Every day computer user, quality conscious, a bargain hunter
When Verizon Fios was recently introduced to our area, my husband and I jumped on it. I have to say, my main motivation for switching from Comcast was the $90 per month savings that I was going to experience to bundle my phone, (which was already w/ Verizon), my cable TV and my internet (both of which were w/ Comcast). Although, there was some adjustment period to the new format of television, I actually enjoy the expanded channel options, and additional DVR features. For example, from 1 HD DVR box on my primary TV in the living room (2 standard boxes on the TV's upstairs) I…
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somewhat tech savvy
We've had Verizon Fios Internet and Television service for a little over a year. The picture on our TV has never been more clear and the internet is super fast! We always completely pleased until we had a problem. Our power went out one day a few months back and when it came back up our tv and internet would not work. We called Verizon and it took us 45 minutes and 7 different people (some of which were incredible rude!) on their "help line" before someone knew some type of information to help us. And even then, it didn't work. So she was nice enough to schedule us an appoitment for one of…
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budget conscious
Had FIOS for well over a year, both internet and TV. When I went to bundle in February, that's where all the major problems have come into play. When I rec'd my bill, it didn't show the bundled services, but actually increased almost $60.00. I went back and forth and was told had to click on a certain link for the bundle (never informed of this when I first ordered it). Of course, the link didn't work, so then I spent two days on the phone going back and forth with billing and tech services to try and starighten it out. Now my 2nd billing has come around and they…
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somewhat tech savvy
I have been with Verizon for some years, now, after a chilling experience being chased from company to company as ATT bought up my providers, and getting slammed into plans that cost me a mint. At least Verizon hasn't done that, and has proven to be good coverage all over the US. They still seem to be pricey compared to other's ads, but since none of my prior cell companies are around anymore, hard to compare without trying the other providers. All in all, have been pleased with excellent customer service, and the actual cell service is good in most places.…
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a techie, an early adopter, budget conscious
We've had FiOS since the day it came to town, and I mean this literally. It is incredible and watching HD programming on the 52" flat screen is AWESOME! The only glitch I've run into is with the networked DVR. The main DVR is hooked to the flat screen and I have a non-HD box in my room and there are times when I can view the programs in my room that I've DVR'd in the den and there are times I can't, but this is a minor inconvenience. GET IT, GET IT, GET…
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budget conscious, an aggressive saver
This is the worst company I've ever dealt with for ANY kind of service. Their left hand doesn't know what their right hand is doing AND, their right hand has short term memory loss. After 3 hours of being passed around from tech support to billing, to "orders" and back around again, I finally told them to cancel me and hung up. This was about the 5th time I'd been on the phone w/ them for the same problem in the 3 months I'd been a member with…
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budget conscious
I signed up for FIOS after three salespersons had called at my door. I have noticed that the lag time in loading pages is not what they are raving about. I had to contact customer service and have three reps return to my home in the first week due to installation errors and having no service. I more often than not see slow loading pages. ane that is my biggest disappointment with the service, second only to not speaking to someone in the US after…
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married
All the hype about verizon fios is worth it. So far everything that has been written up about it has come about. I had comcast for over 9 years and it doesn't compare. You can really see the HD with Verizon, the internet is faster than comcast could ever get, and there phone system is just fine. Within a few months will also be switching to there wireless, and I hope it works as well as the rest of the…
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txtng dly, happy to play with my kids
We have been using FIOS for 15 months now and have not encountered a single glitch or problem. The speed is just what they say it is and is not shared, unlike cable. Kudos Verizon, this is the speed and reliability I have been waiting for from my internet provider. I've used other ISPs in the past and was not as happy with them. I would highly recommend FIOS to…
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I believe in honesty
Verizon Fios is promising a 19" HD TV if you accept their bundle plan. I made the mistake of accepting their offer in December. It is now March and they still have not delivered. I have called them at least 10 times and just get more promises. I was now told that it would be another 6 - 10 week before I get the…
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I believe in honesty, quality conscious, not rich, Every day computer user, married, a busy person, into trying new things
I love our Verizon Fios. I find that the internet is fast and reliable. We have more HD channels with Verizon than we had with Cox. It's less expensive and I'm so glad we switched. Hate their customer service (the stupid IVR) but luckily haven't had to call it but once since we got it a year and a half…
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somewhat tech savvy
fast fast fast fast fast. i love fios because it fast. fast internet phone and cable. have a lot of options and can chose the best one that fits you. would recomand it to a friend. its not available in some areas thats the down side. but other wise its the best thing you could have to power your bussines or home…
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Reviews of Verizon FiOS Internet Service
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