We got our toaster almost four years ago, and it still works like a champ. It is easy to use and has a dial so you can select how toasted/dark you want. In addition to toast, we have used it for toasting hamburger buns and bagels. We love its versatility and reliability. The crumb tray also removed easily for easy clean up. Here's to another four years! Toasting Evenness The toasting tends to be fairly even, but there are usually patches of toasting that are darker than the rest. Safety The outside of the toaster gets pretty hot, and we've gotten a few burnt fingers over the years. Ease of Cleaning One of the great features of this toaster is a tray at the bottom that collects all of the crumbs. This tray slides in and out very easily for a very quick and simple cleaning. Durability We have gotten a lot of good use out of this toaster over the last four years, and it seems to have a lot of life left in it. Design It is a standard toaster, except its slot are a little wider in order to fit a sliced bagel.