My husband and I received this toaster for our wedding a few years ago. It still functions so we can't bring ourselves to spend money to buy a new one, but I am not impressed with this one. The raise and lower feature gets stuck and is not a smooth lever. I don't particularly like the appearance or style of it, not that a toaster is a major statement design piece, but it does sit out on our counter top 24/7 so it would be nice if it looked a little nicer. I feel like the plastic looks cheap and the metal looks dull. The heat adjustment isn't very accurate, but I suppose it gets the job done. Once you find the setting you want the result is pretty accurate each time. One good feature is that it's easy to clean out the toast crumbs, but they also tend to leak out the holes in the bottom and leave a mess on the counter. Overall I would not recommend getting this toaster if you're in the market.