I've had two separate experiences shopping with Pugster and both of them were pleasant experiences. The website takes some getting used to but once you have then it's amazing how many choices they present you with. My favorite is the charm bracelets. They let you customize it from every aspect. I love that. My first order was a charm bracelet and it was super easy and the best part was I got exactly what I wanted. I've heard a lot of mixed reviews from them but they have never let me down, and I plan to make more purchases from them. Ease of Use I did find the website a little messy, It is a little disorganized. But other than that the process is pretty easy. Product Selection The product selection on Pugster is amazing. Product Pricing Product pricing is pretty reasonable. Definitely beats most of the retail stores that I have been to. Customer Service I have never had any issues with customer service. Shipping and Returns Shipping is fairly reasonable and quick. I haven't had to return anything.