I had this phone from my company - I got it back in 2010 and it was a good phone except one incident. Two weeks after I got the phone I had it in my pocket, the phone suddenly got very hot and I had to take it out. After I took the phone out the phone was totally dead. So I sent in the phone for repair and it came back and never had any incidents since then. Now about the phone: it's made out of very solid and good material. Good thing: it doesn't feel cheap and you can feel the quality. Bad thing: it feels like a brick when I had it in my handbag. I love the fact that this phone actually has a keyboard and it's hidden so that the phone is not so bulky. I really hate using the keypad to type messages and this phone solved the problem! Also it has all the smart phone function such as browsing and gps. The phone was great until the 'real' smart phones arrives: more sites are app based and somehow the wifi on the phone doesn't work as well as before. The big problem is that when Android is so dominant virtually nothing support the N97 operating system (symbian). I can't really use the phone much except simple browsing, calling and texting, and there are plenty of tiny light cheap phones that can perform this function, why pick N97? Battery Life Something wrong with the charger, so I had to replace it alongside with the battery. Otherwise great.