2.2
10 reviews
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  • High: 5.0
HSBC Bank - GM MasterCard

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HSBC Bank - GM MasterCard
 
2.2

(based on 10 reviews)

Ratings Distribution

  • 5 Stars

     

    (1)

  • 4 Stars

     

    (2)

  • 3 Stars

     

    (0)

  • 2 Stars

     

    (2)

  • 1 Stars

     

    (5)

30%

of respondents would recommend this to a friend.

Most Liked Positive Review

 

The GM card is a good way to make a downpayment on a new GM car.

I have had the GM Mastercard for many years now.  I bought my first GMC truck in 2004 and had sved about 1500 points.  Thes fifteen hundred points resulted in one thousand...Read complete review

I have had the GM Mastercard for many years now.  I bought my first GMC truck in 2004 and had sved about 1500 points.  Thes fifteen hundred points resulted in one thousand five hundred dollars off of the negotiated price of the truck that I was going to purchase.  You don't have to let the dealer know you have a GM mastercard until you are ready to buy the automobile.  This helped me get the truck I wanted at the price I wanted to pay.  I currently have about four thousand five hundred points saved and hope to purchase my wife a new vehicle in the very near future. Once she decides which GM vehicle she wants the four thousand five hundred points that we have sved will make a very good down payment on the new vehicle she wants.  There are two negatives to this program that GM mastercard offers.  The first is the fact that you cannot use the accumulated points to purchase a used GM vehicle from GM dealerships.  If you were able to use some of the points for used vehicles, this program would be the absolute best deal around.  The second negative is that on certain vehicle makes, you can only use a certain amount of the accumulated points and not all of the points.  These are usually the vehicles that are the most popular and best selling.

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Most Liked Negative Review

 

GM Card has misleading rewards and the rate keeps rising

The GM Card gives you 5% of all your purchases back for use toward the purchase of a GM vehicle. The lured me in with the claim that there was "no limit...Read complete review

The GM Card gives you 5% of all your purchases back for use toward the purchase of a GM vehicle. The lured me in with the claim that there was "no limit to how much you could earn!", which is technically correct. But years later, after I had amassed thousands of dollars that I thought I would be able to take off the price of a new car, I noticed that there were "allowances" depending on the vehicle I wanted to buy. The vehicles with the highest allowances were boring vans, while the allowances for the exciting models were very low. And regardless of the car, even the highest allowance would have been disappointed (I ended up purchasing a Mitsubishi). Why would they make the selling point that there was "no limit to how much you could earn" if there are very low limits on how much you could spend! It's not like anybody purchases a new car every few months! I felt that to be very misleading.

Also, the interest rate has been raised at least 3 times, and my credit limit reduced... even though I have never been late to pay them!

There are plenty of other cards available that treat their customers better.

Reviewed by 10 customers

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(7 of 7 customers found this review helpful)

 
1.0

GM Card company refuses to work with you

By 

from Monroe, WI

Comments about HSBC Bank - GM MasterCard:

I would get a Capitol one card, I've had a GM card for many years and used it to buy our truck it was great then- Now they have made charges that were not to be charged and refused to credit me, Capitol One does not charge for the same thing! They will not let me use my points on my new car because I ordered one twice the price of one off the lot,and the redemption center said I could if I transfered to another GMcard only getting 20% of my point so when transferred back to the card company they refused, and told me I'd lose all $3000 points. I use my card often and have never been late making the payment in full at the end of the month. Maybe they are looking for some more customers that refuse to pay. I applied for Capitol One and you can have cash back to put towards anything you want. Wish I had that $3000 from my GM card it was going to be used for my down payment. The card and services suck!

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(5 of 5 customers found this review helpful)

 
1.0

3 years of good payment history and still at %20+ intrerest!!!!

By 

from Milwaukee, WI

Comments about HSBC Bank - GM MasterCard:

HSBC (GM Card) will take your money if you let them. Don't sign up for this card!!!!!!!! I am warning you, I have been a customer for over 5 yrs with good payment stats for at least the last 3. Guess what they will not lower my interest rate from 20%+, and the customer service just plain sucks. Your going to speak to someone from India every time, no matter what time of day. So save your money and find a better card company that might treat you right.

If you make one mistake with the card, go over limit by $3.00, your interest will be so high that it will feel like you are making a car payment, but have no car!!!!!!!!

 

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(4 of 5 customers found this review helpful)

 
5.0

I can't find a better card for GM lovers

By 

from Toledo, OH

Comments about HSBC Bank - GM MasterCard:

I have had the original GM card for over 10 years now and I can't find a card that offers a better reward.  I'm not sure if the original card is still offered (new reward programs have come about over the last few years), but if you can get it, I highly recommend it.  This card rewards you with 5% on EVERY purchase you make with the card, up to a $500 limit every year.  You can then accumulate seven (7) years of earnings to a total of $3500 (7 x 500), which can be used towards a new GM vehicle.  Keep in mind that this $3500 is off the best offer you can negotiate with the dealer AND it usually is combinable with manufacturer rebates!  I know they changed it so that you can't combine the 5% with the GM employee rebate, but that didn't effect me.  So, in other words, if you can find a new car for $25,000 and it has a $5000 manufacturer rebate, you can then also use the $3500, to make the car only $16,500!  With 0% financing and any trade in you can manage, you can't beat it!

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(4 of 4 customers found this review helpful)

 
4.0

The GM card is a good way to make a downpayment on a new GM car.

By 

from Hahira, GA

Comments about HSBC Bank - GM MasterCard:

I have had the GM Mastercard for many years now.  I bought my first GMC truck in 2004 and had sved about 1500 points.  Thes fifteen hundred points resulted in one thousand five hundred dollars off of the negotiated price of the truck that I was going to purchase.  You don't have to let the dealer know you have a GM mastercard until you are ready to buy the automobile.  This helped me get the truck I wanted at the price I wanted to pay.  I currently have about four thousand five hundred points saved and hope to purchase my wife a new vehicle in the very near future. Once she decides which GM vehicle she wants the four thousand five hundred points that we have sved will make a very good down payment on the new vehicle she wants.  There are two negatives to this program that GM mastercard offers.  The first is the fact that you cannot use the accumulated points to purchase a used GM vehicle from GM dealerships.  If you were able to use some of the points for used vehicles, this program would be the absolute best deal around.  The second negative is that on certain vehicle makes, you can only use a certain amount of the accumulated points and not all of the points.  These are usually the vehicles that are the most popular and best selling.

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(5 of 5 customers found this review helpful)

 
1.0

card was good til their cash crisis

By 

from Albertville, MN

Comments about HSBC Bank - GM MasterCard:

I had the GM card for many years.  Recently, I recieved a letter stating my available credit went from $14000 to $300 due to inactivity.  After call to Habeeb at customer service, my limit was raised to $11500.  I didn't have a reason to use the card for three weeks but when the time came and attempted to pay $400 for a motor repair, the card was declined.  A call to Habeeb revealed the card was reduced to $300 again due to inactivity.  Habeeb stated that since I wasn't going to use the available money, the money was going to be freed up for other people to use.  WTF!??!  I immediately cancelled the card and spoke with Habeeb's supervisor, Abdi.  Abdi stated the best available limit he could give me was $300.  This after NEVER missing a payment and heavy usage in the past (payed off the card).  I advised Abdi that if GM was running their car corporation like they did there credit card, I could see why they were going tits up 

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(10 of 10 customers found this review helpful)

 
1.0

HSBC GM has no customer service

By 

from Cary, NC

Comments about HSBC Bank - GM MasterCard:

I have had the GM card for 18 years and never had a problem, until my first disputed charge last August.

I have been trying to solve this issue for several months and have been on the phone with them for hours and have written several letters.

I even had the vendor in question send HSBC a letter saying they authorized a credit to HSBC/GM card months ago.

I will cancel this card as soon as I get a disputed charge rectified

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(7 of 7 customers found this review helpful)

 
1.0

Horrible customer service

By 

from Elizabeth, CO

Comments about HSBC Bank - GM MasterCard:

I have had the GM Card through HSBC for over eight years and have always paid ontime. I had signed up for the email notification that they offered so if there were any problems with the account or the usage of the account, I would be notified immediately. I had the payments set up to automatically come out of my account every two weeks and they always sent me an email that my payments had been received. Unfortunately for me, when the minimum due started exceeding what I was paying automatically there was no email notification that there was a problem. This went on for several months while they kept assessing late fees. Although I was remiss for not reviewing my statements, I also had a false immpression that they would notify me via email like the service eluded to. Their method of notification was a harrassing call from an unidentified toll free number that continually called and never left a message. When I called customer service to ask why I wasn't notified, I was told that it isn't required that they notify me via email and that it was entirely my fault since I had not reviewed my statements. They were not willing to consider any kind of compromise nor were they willing to accept any responsibility or ownership for their proported email notification service. I told them if they are not going to follow through with their email notification service, then don't put it out there as an available service.

Discover card provides me with excellent email notification and they always are kind and polite. HSBC could learn a lot from Discover with regard to treating their customers well! Don't use HSBC for anything if you can avoid them - they are deceitful about their services and dishonest when you talk to their customer service reps.

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(3 of 3 customers found this review helpful)

 
2.0

No problems with the card, but it has a poor rewards program

By 

from Fayetteville, AR

Comments about HSBC Bank - GM MasterCard:

My husband opened this card seven years ago when he had dreams of someday buying a brand new General Motors vehicle. This card promised 5% cash back on all purchases to be used towards a new GM vehicle. This card also sends regular promotions in the mail where they will give us additional cash off a new vehicle (like $1000 extra off of a new vehicle.) We rarely use this card, even though the cash back amount quickly rose. We simply decided that we didn't want to buy a new car, and instead thought it was wiser to buy a two to three year old car. No amount of cash back could add up to the savings we received by buying a like new vehicle verses a brand new one with this discount. So we switched to using a card that gave us cash back that we could use anywhere. We had no problems with this card while we actively used it, we just don't feel that the reward program is good enough to make us want to use this card.

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(12 of 12 customers found this review helpful)

 
2.0

GM Card has misleading rewards and the rate keeps rising

By 

from Brookfield, CT

Comments about HSBC Bank - GM MasterCard:

The GM Card gives you 5% of all your purchases back for use toward the purchase of a GM vehicle. The lured me in with the claim that there was "no limit to how much you could earn!", which is technically correct. But years later, after I had amassed thousands of dollars that I thought I would be able to take off the price of a new car, I noticed that there were "allowances" depending on the vehicle I wanted to buy. The vehicles with the highest allowances were boring vans, while the allowances for the exciting models were very low. And regardless of the car, even the highest allowance would have been disappointed (I ended up purchasing a Mitsubishi). Why would they make the selling point that there was "no limit to how much you could earn" if there are very low limits on how much you could spend! It's not like anybody purchases a new car every few months! I felt that to be very misleading.

Also, the interest rate has been raised at least 3 times, and my credit limit reduced... even though I have never been late to pay them!

There are plenty of other cards available that treat their customers better.

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(3 of 3 customers found this review helpful)

 
4.0

Good Rewards Card

By 

from San Antonio, TX

Comments about HSBC Bank - GM MasterCard:

I've had the GM Card for 7 years now and have built up nearly 3000.00 toward the purchase of a new GM vehicle.  Although I have not used the reward yet, I plan to in the future.

This card has been with me since 2002 and it is the only credit cards I have.  The reason I have kept it so long is because of the benefits I received when I joined the military in 2005.  When I joined, I called the cc company and told them I joined. They happily reduced my interest rate to 5% and originally it was to stay at 5% until 2010 when I planned on getting out.  Because I decided to re-enlist they have extended the 5% interest rate until 2012.  All I had to do was fax them a copy of my contract.

When stationed overseas, the company was easy to work with as they have online access and bill pay.  

I have never had any issues with HSBC or GM in regard to this card and would recommend it to a friend although I do not know what the interest rate is for non-military members.

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