This is neither good nor bad. It has a lot of functions such as copy, scan, print, you know basically all the things a business needs. I like how easy it is to set up and run because nobody likes to read the directions. I also like how it scans, although the quality is average. Copy is easy also just a touch of the button and there it goes. I dont like the tray though because it broke and im not sure when that happened. I think its cheap material to be quite honest. The print job is also fair. I dont think it gives the vivid printing image but it also doesnt smear or run. Replacing the ink cartridge is also easy but places like staples does not refill this specific model so thats a bummer. In addition, the ink runs out rather quickly. I hate to refill so often because its a waste of money and time. I also fax from time to time and that actually works out well. When there is failure the screen will instruct you on what the problem is and what the remedy is.