4.7
16 reviews
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Babies and Kids Websites
AmericanGirl.com

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AmericanGirl.com
 
4.7

(based on 16 reviews)

Ratings Distribution

  • 5 Stars

     

    (13)

  • 4 Stars

     

    (1)

  • 3 Stars

     

    (2)

  • 2 Stars

     

    (0)

  • 1 Stars

     

    (0)

100%

of respondents would recommend this to a friend.

Most Liked Positive Review

 

Absolutely love it.

I am way past 12, but I still occasionally visit the site for sales. The only reason I even stopped ordering from them is because things stopped arriving at my house. It was...Read complete review

I am way past 12, but I still occasionally visit the site for sales. The only reason I even stopped ordering from them is because things stopped arriving at my house. It was not a problem on their end, but just all the corruption in the postal services here in Brazil, South America, where I live. Even so, I have always been extremely satisfied with the website and with the people behind it. I recommend it to any girl who just wants some harmless fun, regardless of age.

Ease of Use
This website is very easy to use. From the home page on, it is easy to find what you came for or just to browse and find something great, either to buy or just to do while you are online.

Product Selection
Americangirl.com has wide variety of products, ranging from clothes to dolls to electronics to books, and much, much more.

Product Pricing
The single downside to American Girl products, on or offline, is the pricing. The prices are not competitive, but their products are worth the price. In terms of quality, there are others with similar quality, but the simple fact that these dolls have stories to go with them makes them extra special and well worth the extra dollars. However, if you just looking for any doll, go with another brand. These dolls are only worth their price for girls who have already become familiar with their stories. These dolls have names, backgrounds, histories, families. That is what makes them unique. The same goes for the books and clothes. You can find items of similar quality in cheaper brands, and for the books that are not directly linked to the American Girl dolls, I recommend getting cheaper brands. I often browse americangirl.com for ideas for craft books and then buy something cheaper with the same basic idea. Some of the clothes are no different from things you get at any department store, but there are also ones with pictures of American Girl dolls or mascots, which are certainly special to someone familiar with their magazine. What it boils down to really, is how much the brand means to you or to the girl you are buying for. To me, in some cases it means everything, in other cases, nothing at all.

Customer Service
I live in Brazil. The last year that I was signed up for the American Girl Magazine, only three of the six issues arrived at my house. The first time, I just figured it was late. That happens a lot here. But then the next issue never came either. So I got online and contacted costumer service. Even though it was not their fault, they offered to either replace those two issues or add two more issues to my subscription to make up for it. I got one of those replacement issues, but eventually gave up on receiving American Girl overseas simply because magazines are not priority mail here (regardless of postage) and things coming from the United States are likely to be stolen by postal workers here. I did however receive some compensation for those the next time I was in the U.S.

VS

Most Liked Negative Review

 

If Only They Were Actually Made in America...

Of course American Girl dolls are all the rage for little girls. Unfortunately they come at a ridiculously high price. And the dolls aren't even made in America. ugh. But, moving on. ...Read complete review

Of course American Girl dolls are all the rage for little girls. Unfortunately they come at a ridiculously high price. And the dolls aren't even made in America. ugh. But, moving on. My daughter really likes the dolls, and of course around here it seems all the birthday parties are themed around bringing your doll to them. And the horror if you don't have one or even worse you have a knock off. So I had been watching for a decent deal on them, and pretty much they never go on sale. I checked Ebay but people want as much for the used ones as they do they new ones. We don't have an American Girl store around here, so I was going to be forced to order one online. Fortunately, I saw on Good Morning America that the website was going to do a special promotion to get certain dolls 1/2 price, and they would even come with accessories. I stalked the website like a mad women until that sale came on, and was able to score both of the dolls that were on sale and they came with a few different items, for less than 1 regular price doll! My daughter was super thrilled and I was even happier. The website was super easy to use, checkout was flawless, and shipping was super quick, and VERY reasonably priced. And I was very impressed that with as much traffic as the site was generating for the sale, it was not slow and never crashed.

Reviewed by 16 customers

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(0 of 1 customers found this review helpful)

 
5.0

American Girl is Awesome

By 

from Austin, TX

Comments about AmericanGirl.com:

We love American Girl! My daughter has recently become obsessed with the American Girl dolls and accessories. Since there is not an American Girl store in our town, I rely on the website, AmericanGirl.com to make all of my purchases. Searching the site is easy and fun. The site has items to purchase and also there are spots for kids to play american girl games. My daughter and I both like looking at the website together to see what new things there are and to read more about the dolls. The website has a great sale section too, that I usually check out first thing before making other purchases. If an item is out of stock or is backordered, the website clearly has that tinformation marked. I have only had wonderful experiences using the website from American Girl. I would definetely recommend it.

 
5.0

Great service!

By 

from USA

Comments about AmericanGirl.com:

My daughter decided she wanted an American Girl doll for her big present on her birthday. We ordered at the very last minute and I never would have thought it would come on time for her birthday. We worked it out so it came on the night of her birthday. We got to tell them what we wanted written on a card for her and we let her open the box when it was delivered. We paid the extra fee to have the dolls ears pierced and got her a package of earrings to go with her new doll. She picked out Grace Thomas and absolutely loved it. She came with a shirt, skirt, shoes, and two bracelets, one for the doll and one for the birthday girl! The doll is very cute and is made from good materials. We also paid for a doll hair brush to go with the doll which is recommended. The brush is a wig brush made for the same type hair as the doll. One very awesome thing about this company is that if the doll becomes ruined or the hair a mess, you can send it back and they will fix it like new for a fee! That's great to do rather then to buy another doll. My daughter has done and redone the dolls hair and I've never seen any fall out or become damaged. I opted to not buy extra doll clothes because they are crazy expensive. The clothes on tjr doll are still intact and look like new. I was very happy with the products and I was also happy with the customer service I received. The two ladies I spoke with were so nice and didn't try to make me buy anything else. I liked that she told me about the brush but didn't pressure me at all. The doll also comes with a book that is about whatever doll you pick. They are expensive but they are the doll to have for little girls. They are made from quality materials and will last unlike 20$ dolls you can get in store. The doll hospital option is great and the dolls are worth paying the fee to fix if they become damaged. I would buy another one if my younger daughter asks for one because they really are worth the cost to see your daughter happy! Great company.

 
5.0

in love

By 

from New Jersey

Comments about AmericanGirl.com:

OK so i am the first to say american girl is a top notch expensive brand. However this truly is a brand where quality is everything, you get what you pay for... From the dolls to the clothes This company really does create an experience when you invest in there products. Also for all my money saving mama's out there the website does have a "sale" section its always worth a look!! And if you are near a store check them out! i am 31 but got just as excited at my 5 year old daughter lol

 
5.0

Absolutely love it.

By 

from Joplin, MO

Comments about AmericanGirl.com:

I am way past 12, but I still occasionally visit the site for sales. The only reason I even stopped ordering from them is because things stopped arriving at my house. It was not a problem on their end, but just all the corruption in the postal services here in Brazil, South America, where I live. Even so, I have always been extremely satisfied with the website and with the people behind it. I recommend it to any girl who just wants some harmless fun, regardless of age.

Ease of Use
This website is very easy to use. From the home page on, it is easy to find what you came for or just to browse and find something great, either to buy or just to do while you are online.

Product Selection
Americangirl.com has wide variety of products, ranging from clothes to dolls to electronics to books, and much, much more.

Product Pricing
The single downside to American Girl products, on or offline, is the pricing. The prices are not competitive, but their products are worth the price. In terms of quality, there are others with similar quality, but the simple fact that these dolls have stories to go with them makes them extra special and well worth the extra dollars. However, if you just looking for any doll, go with another brand. These dolls are only worth their price for girls who have already become familiar with their stories. These dolls have names, backgrounds, histories, families. That is what makes them unique. The same goes for the books and clothes. You can find items of similar quality in cheaper brands, and for the books that are not directly linked to the American Girl dolls, I recommend getting cheaper brands. I often browse americangirl.com for ideas for craft books and then buy something cheaper with the same basic idea. Some of the clothes are no different from things you get at any department store, but there are also ones with pictures of American Girl dolls or mascots, which are certainly special to someone familiar with their magazine. What it boils down to really, is how much the brand means to you or to the girl you are buying for. To me, in some cases it means everything, in other cases, nothing at all.

Customer Service
I live in Brazil. The last year that I was signed up for the American Girl Magazine, only three of the six issues arrived at my house. The first time, I just figured it was late. That happens a lot here. But then the next issue never came either. So I got online and contacted costumer service. Even though it was not their fault, they offered to either replace those two issues or add two more issues to my subscription to make up for it. I got one of those replacement issues, but eventually gave up on receiving American Girl overseas simply because magazines are not priority mail here (regardless of postage) and things coming from the United States are likely to be stolen by postal workers here. I did however receive some compensation for those the next time I was in the U.S.

  • Ease of Use:
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  • Product Selection:
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  • Product Pricing:
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  • Customer Service:
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  • Shipping and Returns:
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5.0

Not only for shopping-has activities for children

By 

from Undisclosed

Comments about AmericanGirl.com:

In the past, I have shopped at the americangirl.com website to purchase books, dolls, and doll clothing for some of my younger relatives. The site is so convenient to make purchases, since the closest American Girl store is about 2 hours away from me.

When you get to the website, you can select if you want to shop for dolls, books, clothing, etc. This makes it really easy to navigate to the exact part of the website that you are interested in making a purchase from. As well as allowing you to shop from the site, there is a section that has free online games. This will keep young children entertained as they learn more about some of the American Girls.

When you pick the item you want to purchase, there is a detailed description of what you are purchasing as well as reviews and ratings from other people who purchased the same items.

The checkout process was really easy, and the items arrived to my house pretty quickly. There was no damage to any of the items I purchased, and they arrived exactly like I thought they would.

 
5.0

WE LOVE AMERICAN GIRL!

By 

from USA

Comments about AmericanGirl.com:

My daughter loves American Girl dolls. So, of course, I always enjoy buying them for her. Instead of driving for three hours to an American Girl store, we go online to see whats new in the doll world. We love to search for cute outfits for her look-a-like doll. When we purchase it, it obviously needs time to be shipped to us. This gives her a while to be excited for something! American Girl has fast shipping, so it comes quick. It is so easy to order things online! Everything is 100% American Girl, and there is no rip offs or fakes. Every doll is the same size, so there is endless things you can buy to share with other American Girl dolls you may have! Everything is also great quality that I rate 5 Stars! American Girl is a great thing for girls. It is even fun for me to play once in a while! I recommend American Girls online for quick purchasing if you do not have a store near you! It is great!

 
5.0

my daughters favorite website for girls

By 

from USA

Comments about AmericanGirl.com:

American girl.com has many things that my daughter loves to do! There are the games and they are always updated on what the next doll of the year will be and I can find all my daughters favorite American girl items on this website. It is easy to get through and also girl friendly for my daughter who likes to play the games. American girl has something for every girl out there from dolls to books and games they can play online. I love this website because I know it is a secure web site for my two daughters to play on and explore for all their doll dreams and I don't have to worry. I am a little old fashioned and so this web site is wonderful because it gives quality games and offers a wide variety of excellent doll items I can buy for my girls to keep them and their American girl dolls Felicity, Kit and molly happy too! Another great thing about this web site is if your American girl doll has a problem you can send her to the doll hospital and get her fixed up good as new for your daughter just as I did.

(0 of 1 customers found this review helpful)

 
3.0

If Only They Were Actually Made in America...

By 

from VA

Comments about AmericanGirl.com:

Of course American Girl dolls are all the rage for little girls. Unfortunately they come at a ridiculously high price. And the dolls aren't even made in America. ugh. But, moving on. My daughter really likes the dolls, and of course around here it seems all the birthday parties are themed around bringing your doll to them. And the horror if you don't have one or even worse you have a knock off. So I had been watching for a decent deal on them, and pretty much they never go on sale. I checked Ebay but people want as much for the used ones as they do they new ones. We don't have an American Girl store around here, so I was going to be forced to order one online. Fortunately, I saw on Good Morning America that the website was going to do a special promotion to get certain dolls 1/2 price, and they would even come with accessories. I stalked the website like a mad women until that sale came on, and was able to score both of the dolls that were on sale and they came with a few different items, for less than 1 regular price doll! My daughter was super thrilled and I was even happier. The website was super easy to use, checkout was flawless, and shipping was super quick, and VERY reasonably priced. And I was very impressed that with as much traffic as the site was generating for the sale, it was not slow and never crashed.

 
5.0

Great interactive site

By 

from Chesterton, IN

Comments about AmericanGirl.com:

The American Girl website is a lot of fun. It's super easy to navigate, even for children. The sale section is hit or miss. I have gotten a few good deals from it but a lot of the times the items go so fast that I can't snag them in enough time. You can sometimes find coupons, which can help a little bit.

What I love about going to a physical American Girl store is the option to have a graphic t-shirt printed for your doll for $10. They have a large binder full of different graphics you can pick from (cupcakes, birthday cakes, horses, stars, sayings, etc). You can then choose a long sleeve, short sleeve, and the color of the t-shirt. You can even get a girl size one to match for an additional cost. What I love about this service is that these make excellent gifts. The t-shirt is a little bit unique and you don't have to break the bank, which is easy to do in this place. I have yet to find this service offered online. It would be really neat if they offered it in the interactive section because I think it would sell really well.

 
5.0

Love American Girl!

By 

from Southfield, MI

Comments about AmericanGirl.com:

I absolutely love American Girl. When I was a kid I would pour over the catalogs at Christmas time trying to decide what doll I wanted most. Their selection has grown by leaps and bounds since I was little, and with that growth has also come the ability to order online.
There are so many ways to customize your little girl's American Girl play time. However when it comes to ordering your own customized doll, in the image of your little girl, I think the site could make shopping easier. I wish it was clear from the home page how to get to that part. I had to click around a bit before I figured it out. Also, instead of having each doll with certain features it would be nice if you could just pick the features you want from different drop down boxes to build your own doll from scratch. I had a hard time finding exactly what I wanted in a doll, without also including features I didn't want. In my case it was freckles that I didn't want because my daughter doesn't have them, but the doll that most closely matched the rest of her features had freckles.
All that being said, there are a lot of great things about the site. You can send in the American Gils dolls you already own to their doll hospital. This time of year they have a due date where if you get your doll in by then they promise to have it back to you before Christmas.
From the website, you can order a free catalog for your little one to look through and circle all her favorite things before you go back and place your order online!

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