Rude thieves!
In puerto Vallarta we arrived with a paid reservation with insurance. First they did not find us in their list and would not give us a car. They were surprised this upset me on a 23rd of december with a 4 hr drive ahead of me. Then they wanted to give us a car with unsafely tires, when they finally accepted it was their fault and not mine that we did not show up in their spread sheet they told us that the insurance we paid via travelocity was not valid for mexico. Again, they got upset when I got upset and threaten to not give us a car...we paid for a 2 day rental and the man at the reception told us to deliver it on the 3rd day, not wanting to get in trouble we delivered it as we had first planned which they did not like at all and kept us waiting until finally they decided that because I was upset again they would keep my voucher and charge us whatever they please. I asked for them to call the police but instead we got two thugs...this is when I say thanx american express. By the way, the owner was the one who threaten us with no car, and kept the voucher. I have her on tape which she also did not appreciate much in the end. Vehicle Selection old and not well maintained
MariaC1214
USA