My husband and I planned a 2 weeks trip through France and Belgium. We reserved at car to be picked up at Charles de Gaulle airport. Upon arrived they processed us at the counter. They told us to have a seat and they would call us when the car arrived at the door. 15 minutes later we went to the counter and they told us that they "couldn't locate" the car. They said they would bring another over from the main lot and it would take 10 minutes. 15 minutes we went back to the counter and they said that they couldn't locate that car or the driver, so they were sending another one. This happened three times. We waited an hour and 10 minutes. In the end they finally gave us what ever they had on the lot. I really don't understand how you can lose a car? Needless to say this put us way behind on our schedule.