As long as you understand its limitations, the chrome book is a great option. I use it mostly for searching the internet, reading blogs and e-books, social networking, and online shopping. I give it a 9 only because I am disappointed that i cannot use android apps on this device. I have many games that i would love to play like mine craft that i have no way of accessing. Ease of Use This device is easy to use and very intuitive controls. I love the size of the keyboard, but i do miss having the numbers on the side. Instead they are along the top. Battery Life I have been pleased with the consistency and longevity of the battery, i get 8+ hours in a go. It charges fully in about an hour, and has a nice indicator that lets you know how much more time you have until the battery is empty. Support & Service I will give a ten, simply because i have not needed any support after 8 months of use! I have to say I am pretty happy about that! Speed/Performance As long as you have a good wifi source, speed is never an issue. Design This device is slim and sleek and nice and light. Durability With gentle wear and tear, i have noticed the casing cracking near the audio in port and the Ethernet port also. It is very minor, but it seems pretty fragile in those areas, and could easily worsen if the user was not careful.