We really like the Gateway AMD A-Series Notebook. We bought this as a gift for our 14-year-old daughter to have for homework for the new school year. She loves it! It is a good size and easy for typing and seeing a bigger screen of things. It is a good weight and easy to take around with you if you like although she uses it at home. It came at a good price and we have had no problems with it as of yet. It has a good capacity for memory and speed. This is our first purchase of a Gateway laptop and we are satisfied with the quality. In the future we will be looking at other Gateway laptops when we are in the market for a new one. Ease of Use Super simple and self explanatory to use as long as you are used to using a laptop of computer already. My daughter has figured out any new things on her own. Battery Life Good battery life. Support & Service We have not needed support or service for anything yet, as she has had it little over a year. Design Nice, sleek, attractive.