In my world, my cat is a part of the family. I decided it was best I purchased insurance for her because she is an older cat. I had PetsHealth Care Plan for a few years but recently got rid of it. It is an okay pet insurance but I would suggest looking at all of your available options. You need to carefully read the fine print and look for any loopholes because there are a few. Once you chose a plan you take your pet to a vet, file a claim, and then they reimburse you. I find that process a little annoying and time consuming. I only had to file a claim twice but it just took too long to get reimbursed. Overall, this insurance is okay but I think there are better options. Customer Service Their customer service is okay. The website is really simple and easy to navigate when you are looking for answers to your questions. You have the option of e-mailing or calling a customer service representative. I recommend calling them because the response time is quicker on the phone. Available Plans They have 4 different levels of protection. Make sure to carefully read the paperwork though!